Maintain and administer customer networks, systems, and infrastructure for reliability and security.
Monitor network performance, identify issues, and implement improvements.
Provide technical support and troubleshooting, including onsite assistance when needed.
The client is a technology services organization focused on delivering reliable, secure, and responsive IT support to its customers. The team works across network infrastructure, systems, security, and cloud technologies, with a strong emphasis on maintaining high-performing customer environments.
Provide advanced technical support to enterprise customers, troubleshooting complex software, server, and network issues.
Manage support cases from diagnosis through resolution, including remote troubleshooting and escalation.
Create and maintain knowledge base articles and technical documentation, while participating in a 24/7 on-call rotation.
Sutherland provides advanced technical support for a leading cybersecurity client focused on protecting sensitive digital data. The company seeks dedicated professionals to work remotely, offering a collaborative and supportive culture.
Provide second line consultation to independently debug complex security and network problems.
Partner with Engineering to assist customers with testing, troubleshooting, and reproducing issues.
Document incident resolutions and develop training programs for advanced troubleshooting and case management.
Zscaler accelerates digital transformation with a cloud-native Zero Trust Exchange platform that secures users, devices, and applications from cyberattacks and data loss. They foster a culture of impact, innovation, and collaboration, with a focus on customer obsession and high-quality execution.
Design and own network infrastructure connecting building controls, sensors, and operational technology to Motion.cloud.
Ensure reliable, observable, secure, and scalable connectivity across single buildings to complex campuses.
Troubleshoot difficult RF, WAN, and network issues, and establish standards for deploying connected infrastructure at scale.
Motion is a building technology company that provides a cloud platform for connecting and managing building controls, sensors, and IoT devices. The company culture emphasizes reliability, observability, and scalability in network infrastructure.
Design, implement, and support resilient LAN, WAN, WLAN, and SD-WAN solutions to meet business continuity requirements.
Analyze, configure, and maintain core network infrastructure including routers, switches, firewalls, and wireless systems.
Provide escalation-level troubleshooting for network issues and collaborate with IT teams to ensure reliable connectivity.
SupplyHouse.com is an industry-leading e-commerce company specializing in HVAC, plumbing, heating, and electrical supplies since 2004. We are a mid-sized business that values a supportive, diverse, and empowering culture, driven by our core values of Generosity, Respect, Innovation, Teamwork, and GRIT.
Resolve technical cases for customers, troubleshooting unexpected behaviors and answering questions about the ServiceNow platform.
Use various diagnostic tools and technologies (web, chat, email, phone) to provide amazing customer support with empathy and excellent communication.
Manage challenging issues, coordinate with additional teams for complex cases, and provide input on process and product improvements.
Armis from ServiceNow protects the entire attack surface and manages an organization's cyber risk exposure in real time, combining with ServiceNow's security capabilities to build an autonomous defense platform. ServiceNow is the AI control tower for business reinvention, helping 85% of the Fortune 500 work smarter, faster, and better, with an AI-native culture.
Coordinate network outages with Voice, IP, Transport, and Local Operations teams to ensure quick resolution.
Perform event notifications for internal teams and external customers during outages.
Diagnose and resolve escalated network performance issues while supporting root cause analysis.
Lumos is transforming the future of connectivity by building one of the nation's fastest-growing 100% Fiber Optic networks. They are expanding access to high-speed internet with a fast-paced, collaborative culture focused on making an impact.
Design, deploy, and maintain high-performance network infrastructures for HPC environments with a strong focus on InfiniBand fabrics.
Troubleshoot complex network issues across InfiniBand and Ethernet environments, ensuring minimal downtime and optimal performance.
Collaborate with compute, storage, and platform teams to support HPC workloads and cluster operations.
Mirantis is a Kubernetes-native AI infrastructure company, enabling organizations to build and operate scalable, secure, and sovereign infrastructure for modern AI, machine learning, and data-intensive applications. They serve many leading enterprises including Adobe, DocuSign, and PayPal, and are a leader in container management.