Remote Information technology Jobs · TCP/IP

• Act as the 3rd-level escalation point for complex technical issues related to CDN and Edge Network products.
• Diagnose and resolve advanced issues involving caching, DNS, routing, load balancing, SSL/TLS, and web security.
• Take ownership of high-severity incidents (P1/P2) and drive resolution in collaboration with Engineering, Network, and Operations teams.

Gcore provides infrastructure and software solutions for AI, cloud, network, and security. They have 550+ professionals and offer a global team environment.

• Design, implement, manage, and monitor the dedicated High Speed Research Network (HSRN).
• Optimize network solutions and improve network performance and security.
• Develop tools and processes that can be scaled and shared by IT and NYU faculty researchers.

New York University (NYU) is committed to fostering a diverse and inclusive community. They aim to be among the greenest urban campuses in the country and carbon neutral by 2040.

• Act as the 3rd-level escalation point for complex issues in CDN and Edge Network products, diagnosing advanced problems with caching, DNS, routing, SSL/TLS, and web security.
• Take ownership of high-severity incidents and drive resolution by collaborating with Engineering, Network, and Operations teams, and assist with root cause analysis and preventive measures.
• Provide technical guidance and mentorship to L1 and L2 Support Engineers, maintain internal documentation, and participate in post-incident reviews and improvement initiatives.

Gcore is a global provider of infrastructure and software solutions for AI, cloud, network, and security, powering real-time communication, streaming, enterprise AI, and secure web applications. The company has a team of over 550 professionals and partners with leading technology firms like Intel and NVIDIA to build foundational infrastructure for an AI-driven world.