As a Dedicated Linux Desktop & Devices Support Engineer, you will deliver technical support on the full Desktop and Devices technical stack at Canonical, owning and managing cases from qualification to resolution and providing technical expertise to customers adopting Ubuntu and Open Source on desktop.

This is a Level 2 support position, responsible for monitoring client network activity, triaging, diagnosing, and remediating escalated technology related problems; working with vendors and client teams to proactively recognize issues and trends, providing timely resolution to meet Service Level Agreements.

Design and deploy functional networks tailored to Quest Software's needs, configure network devices, monitor network performance, and implement security measures. The role involves maintaining documentation, collaborating with IT teams, proposing improvements, and responding to network issues to minimize downtime.

Administer and optimize tools like Jumpcloud, Remote/Deel, GSuite, Notion, various cloud services, and Slack to enhance productivity and collaboration across global teams. Handle the liaising and management of company laptops, focusing on top-notch security measures, and implementing IT and InfoSec policies to safeguard information assets. Streamline the processes for onboarding new employees and offboarding departing ones.

We are looking for a Level 2 Technical Support Specialist to assist in the support and development of high-load financial systems, including trading platforms and company infrastructure. Responsibilities include administration of trading platforms, managing server infrastructure, and automating routine processes.

Halcyon is seeking an IT Administrator to provide advanced technical support and ensure the seamless operation of their IT infrastructure by managing devices, identity management, security solutions, and SaaS applications while responding to escalated technical issues as part of a collaborative team.

Respond to user requests, troubleshoot problems, and provide in-depth remote technical support to ensure end-user satisfaction. Create Knowledge Base documents, troubleshoot hardware and software issues, and assist in the deployment of new workstations. Manage Apple devices via Jamf Pro, maintain accurate hardware inventory, and proactively educate customers.

This broad role involves investigating and resolving technical questions related to the functioning of Binance's ecosystem, including cooperation with Customer Support and Dev/Infra teams. Responsibilities include providing technical support, analyzing service ticket data, and continuous improvement in service quality.

You will assist with various network projects for an established client including network refresh, new technology deployments, and Wifi design/troubleshooting. The candidate must be innovative and agile, collaborate well in a team environment, and have very strong written and verbal communication skills.