The System Support Analyst II provides advanced technical assistance for Intelerad's medical imaging applications to customers across healthcare organizations.
This role focuses on in-depth problem analysis, complex technical troubleshooting, and delivering exceptional customer support through multiple channels. The System Support Analyst II serves as a subject matter expert who ensures customer success through technical expertise, proactive communication, and collaborative problem-solving that directly impacts patient care delivery.
This role is for an IT Engineer 1 to join the global IT team, ensuring employees have the technical support and resources they need. Responsibilities include providing Tier 1 and 2 helpdesk support, managing IT operations, and contributing to enterprise system improvements. The role involves managing IT tickets, onboarding/offboarding employees, hardware management, and collaboration with finance and the global IT team.
Seeking a detail-oriented and technically skilled Network Configuration Engineer to join our dynamic team. Responsible for remotely configuring, testing, and securing customer-premises equipment (CPE) across a wide range of technologies and platforms. Collaborate with IT developers to automate provisioning workflows and ensure seamless, secure, and scalable customer experience.
Lead, mentor, and develop a team of Technical Support Engineers (L2), fostering a culture of technical excellence and collaboration. Oversee the day-to-day operations of the team, ensuring that complex customer issues related to our cloud services are resolved efficiently and within SLAs. Act as the primary technical escalation point for critical customer incidents and drive the continuous improvement of support workflows.
Handle customer and internal user requests via chat, email, and occasionally phone calls in English, regarding our products and services in Edge Network. Conduct technical diagnostics to resolve issues, gather information about customer and user incidents, and escalate to higher levels of technical support if needed. You will address complex technical issues and provide timely, effective solutions while considering the impact on customers' business operations. Identify patterns and trends in technical issues and suggest improvements to prevent reoccurrences.