Remote Information technology Jobs · TCP/IP

• Serve as a Tier III escalation point for complex network support issues.
• Troubleshoot and resolve network, endpoint, and device provisioning issues.
• Administer, test, and maintain firmware and software updates to optimize performance.

• Troubleshoot Rave's suite of notification software products.
• Respond to support requests via email, screen sharing, and phone.
• Act as liaison between the customer and internal Rave escalation teams.

Provide technical assistance to end users via phone, chat, email, or remote access tools, identify and resolve common technical problems, manage and document incidents from opening to resolution, ensuring customers receive fast and satisfactory solutions, help users with installation and configuration of basic hardware and software, and maintain records in the ticketing system.

Handle customer and internal user requests via chat, email, and occasionally phone calls in English. Provide consultations regarding our products and services in Edge Network. Conduct technical diagnostics to resolve issues, gather information about customer and user incidents, and escalate to higher levels of technical support if needed. Address complex technical issues and provide timely, effective solutions while considering the impact on customers' business operations, based on internal documentation.

Seeking experienced Wireless Network Technical Support Specialists (T2) to support critical wireless infrastructure operations for a global enterprise. This role focuses on Cisco wireless environments and requires hands-on experience with Wireless LAN Controllers (WLCs) and Access Point provisioning. Provide Tier 2 technical support for Cisco wireless network infrastructure across APAC.

Manage configuration, deployment, and maintenance of core networking components across on-prem and cloud (Azure/AWS) environments. Oversee connectivity between data centers, cloud regions, and customer VPN tunnels. Maintain routing, switching, and firewall infrastructure including Cisco ASA, Opnsense, and HAProxy load balancers. Monitor and optimize network performance to ensure 99.9%+ uptime and performance SLAs.

Design and administer networks based on Cisco, Arista and Huawei technologies. Configure and maintain network services in AWS (VPC, VPN, Direct Connect, etc.). Integrate AWS services with on-premises data centers and office networks. Develop and implement Ansible and AWX playbooks for swift network device provisioning. Establish CI/CD pipelines for network configuration changes.