Receive and respond to inbound incident requests from clients and external users via phone, email, or ticketing system.
Perform advanced troubleshooting of desktop, network, and application incidents—including connectivity, VPN, VLAN, and access issues.
Maintain detailed documentation and progress notes on all support tickets and client communications.
Coretelligent partners with growing, highly regulated organizations that need secure, dependable IT environments built to scale. They are building a team of professionals who care deeply about quality, ownership, and continuous improvement.
Provide advanced technical assistance for medical imaging applications.
Focus on problem analysis and complex technical troubleshooting.
Deliver exceptional customer support through multiple channels.
Intelerad's medical imaging solutions streamline the flow of information. They have nearly 800 employees across four countries and empower nearly 2,000 healthcare organizations.
Deliver technical consulting to partners and customers in various industries.
Evaluate client requirements and advise on best practices to guide proposed designs.
Participate in solution design, implementation, and delivery of Ping Identity IAM product solutions.
Ping Identity provides secure and seamless digital experiences for all users. They are headquartered in Denver, Colorado, with offices and employees around the globe and serve the largest, most demanding enterprises worldwide, including more than half of the Fortune 100.
70% support our community and enterprise customers
5% cross-team work (pairings, learnings, escalation management, etc.)
10% self improvement (study, courses, tinkering with product)
n8n is the open workflow orchestration platform built for the new era of AI, giving technical teams the freedom of code with the speed of no-code. Since its founding in 2019, n8n has grown into a diverse team of over 160 working across Europe and the US, connected by a shared builder spirit and with its center of gravity in Berlin.
Handle customer and internal user requests via chat, email, and occasionally phone calls in English.
Conduct technical diagnostics to resolve issues, gather information about customer and user incidents, and escalate to higher levels of technical support if needed.
Address complex technical issues and provide timely, effective solutions while considering the impact on customers' business operations, based on internal documentation.
Gcore provides infrastructure and software solutions for AI, cloud, network, and security. They have 550+ professionals globally and collaborate with technology partners such as Intel, NVIDIA, Dell, and Equinix.
Design, configure, and manage cloud-based network infrastructure.
Monitor and troubleshoot network performance and connectivity issues.
Maintain thorough documentation of network configurations and changes.
Amwell is transforming healthcare for all through technology and innovation. They provide solutions to solve healthcare industry challenges and enable greater access to care, serving healthcare organizations in the U.S. and worldwide.
Handle customer and internal user requests via chat, email, and occasionally phone calls in English.
Conduct technical diagnostics to resolve issues and escalate to higher levels of technical support if needed.
Identify patterns and trends in technical issues and suggest improvements to prevent reoccurrences.
Gcore collaborates with industry giants like Intel, Dell, NVIDIA, and Equinix to accelerate AI training, provide cutting-edge cloud services, and optimize content delivery. With over 550 professionals, Gcore fosters a culture of innovation and transformation in the internet landscape.
Deliver Tier 1 technical support via ticket, phone, and chat.
Resolve issues involving operating systems, remote access, and software applications.
Adhere to a monthly rotating shift schedule and participate in a weekly on-call schedule.
Cloudflare helps build a better Internet by running one of the world’s largest networks that powers millions of websites and other Internet properties.