Own the end-to-end technical support experience for assigned Premium and Enterprise customers.
Act as the primary technical point of contact for escalations, complex issues, and operational coordination.
Build long-term technical relationships with customer stakeholders (DevOps, SRE, System Administrators, CTO-level).
Gcore provides infrastructure and software solutions for AI, cloud, network, and security. They power everything from real-time communication and streaming to enterprise AI and secure web applications and have 550+ professionals on their global team.
Develop a deep technical understanding of Cribl Stream and our other products
Provide extraordinary technical support to our Enterprise customers and across various channels such as Slack, email, online meetings, etc.
Research, diagnose, troubleshoot and identify solutions to resolve customer issues
Cribl is a data engine for IT and Security helping the biggest names in the most demanding industries solve their most pressing data needs. They are a fast-growing, remote-first company that believes in empowering their employees to do their best work.
Receive and respond to inbound incident requests from clients and external users via phone, email, or ticketing system.
Perform advanced troubleshooting of desktop, network, and application incidents—including connectivity, VPN, VLAN, and access issues.
Maintain detailed documentation and progress notes on all support tickets and client communications.
Coretelligent partners with growing, highly regulated organizations that need secure, dependable IT environments built to scale. They are building a team of professionals who care deeply about quality, ownership, and continuous improvement.
Monitor network, system, and hardware health 24/7 using monitoring and alerting tools.
Respond to alerts, incidents, and outages promptly and follow defined escalation procedures.
Perform initial troubleshooting for network connectivity, hardware failures, and performance issues.
Raptor Technologies, founded in 2002, partners with over 60,000 schools across 55 countries, offering integrated software and services for school and student safety. They are dedicated to protecting children and schools every day, fostering innovation and customer collaboration in their product development.
70% support our community and enterprise customers
5% cross-team work (pairings, learnings, escalation management, etc.)
10% self improvement (study, courses, tinkering with product)
n8n is the open workflow orchestration platform built for the new era of AI, giving technical teams the freedom of code with the speed of no-code. Since its founding in 2019, n8n has grown into a diverse team of over 160 working across Europe and the US, connected by a shared builder spirit and with its center of gravity in Berlin.
Provide high-quality technical service and earn customer trust.
Deliver actionable product suggestions to the engineering team.
Strengthen the team through clear documentation and peer training.
Meter is redefining the future of enterprise networking. They build and deploy networks at scale for ambitious companies and enduring institutions like Bridgewater, Lyft, and Reddit.
Monitor, operate, and support day-to-day network systems.
Identify network issues, investigate root causes, and support corrective and preventive actions.
Contribute recommendations for improvements to network systems, tools, and processes.
Ting Internet is a leading fiber Internet provider in the United States. At Ting and Tucows, they embrace a people-first philosophy that is rooted in respect, trust, and flexibility and is backed by outstanding resources and talent.
Oversee the operation and maintenance of the trading systems, guaranteeing continuity and stability in the production trading environment.
Develop automation tools to streamline operational processes, reducing overhead and enhancing efficiency.
Triage, prioritize and troubleshoot complex network and systems issues, ranging from low-level hardware to in-house software applications.
They connect talented candidates with top companies, focusing on IT and technology roles. Their culture emphasizes teamwork and continuous integration and test-driven development.
Supervise and coordinate the activities of the NOC to ensure the availability, reliability, and efficiency of our network infrastructure.
Monitor network performance and identify potential issues, proactively implementing solutions to prevent service disruptions.
Develop, implement, and maintain standard operating procedures and best practices for the NOC team.
Honest Networks is dedicated to delivering high-quality and affordable internet service as a catalyst for community growth, fostering learning, creativity, and enjoyment. They are a rapidly expanding, venture-backed internet service provider headquartered in Manhattan.
Serve as escalation point for complex customer issues, providing advanced troubleshooting.
Lead cross-department troubleshooting efforts and translate customer issues into actionable technical findings.
Participate in project-based initiatives to improve product quality and support processes.
Raptor Technologies, founded in 2002, partners with schools to provide integrated safety software and services. They serve over 60,000 schools in 55 countries, including 5,300+ K-12 US school districts, focusing on visitor management, emergency response, and student safety.
Design, configure, implement, and maintain complex network and security solutions
Troubleshoot LAN, WLAN, WAN, VPN, Firewall, and NGFW systems
Monitor network performance and capacity, and implement improvements as needed
Tietoevry Create, a part of the global technology organization Tietoevry, creates durable technical solutions that deliver digital transformation at scale. It provides its people with the opportunity to work on impactful, global projects for recognizable brands and values every team member.
Build and maintain the long term technical relationship of key accounts.
Identify and drive strategic conversations with key stakeholders.
Be the voice of the customer, engaging and influencing Product Management and Product Roadmap.
Cloudflare is on a mission to help build a better Internet. They run one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company.
Provide critical thinking to complex problems in a 24/7, mission-critical network environment.
Automate and eliminate manual elements of the network infrastructure and supporting processes.
Implement and support network and security monitoring tools to identify anomalies, detect threats, and maintain compliance across infrastructure.
Parallel Partners is an IT recruiting agency and staffing company. They help companies that are looking to hire Network Engineers for jobs in Chicago, Illinois and in other cities too.
Plan, implement, document, and manage data center cabinet layouts and power density.
Oversee server capacity deployments, integrating infrastructure with automation.
Provide expert technical guidance and troubleshooting support for complex data center infrastructure-related issues.
Zscaler is a global leader in zero trust security, securing users, applications, data, and devices. With over 160 data centers, they combat cyber threats using AI, fostering a culture of customer obsession, collaboration, ownership, and accountability.
Operate, maintain, and troubleshoot network infrastructure.
Ensure smooth operations in line with critical infrastructure requirements.
Continuously improve the reliability and security of network services.
Deutsche Telekom IT Solutions Slovakia has been inextricably linked with the Košice region since 2006, becoming one of the founding members of Košice IT Valley. The company has grown to be the second-largest employer in the eastern part of the country with more than 3900 employees; they proactively find new ways to improve and transform into a provider of innovative information and communication technology services.
Operate and maintain ServiceNow’s global cloud network infrastructure.
Troubleshoot and resolve network issues, including urgent operational events.
Maintain software-defined, declarative infrastructure at scale using automation tools.
ServiceNow started in San Diego, California in 2004. Today, they stand as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. They connect people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.