Act as a senior technical support for external and internal clients in the K-12 space.
Serve as a technical leader within the support organization.
Own complex customer interactions including cross-department troubleshooting.

Responsibilities:

Handle inbound and outbound calls using remote assistance tools.
Research, perform root-cause analysis, and provide long-term resolutions.
Collaborate with leadership to improve processes and workflows.

Qualifications:

Bachelor’s Degree in Information Technology or 2+ years relevant experience.
3+ years experience in software development, web application, or systems integration.
Strong troubleshooting skills across software, hardware, and networking domains.

What's in it for you?:

You will join a company where customer collaboration drives new product development to keep kids safe.
You will work with diverse teams made up of some of the best minds in the industry.
You will have access to a robust benefits package and career advancement opportunities.

Raptor Technologies

Raptor Technologies, founded in 2002, partners with schools to provide integrated safety software and services. They serve over 60,000 schools in 55 countries, including 5,300+ K-12 US school districts, focusing on visitor management, emergency response, and student safety.

Apply for This Position