Job Description

Role Description:

Act as a senior escalation resource within the SOC, managing complex technical incidents.
Oversee automation efforts and guide junior engineers.
Ensure high system availability and perform detailed root cause analysis.

What you’ll do:

Serve as the primary escalation point for L1/L2 support on high-impact production issues.
Create automation scripts/tools to reduce manual resolution workloads.
Manage IAM systems (e.g., Azure AD/Entra ID).

Qualifications:

Bachelor’s degree in Computer Science, Engineering, or related field.
5+ years of experience in technical support or operations, with at least 2 years in a senior or escalation role.
Established expertise in troubleshooting complex production issues in high-availability environments.

About ShipBob

ShipBob is a leading global supply chain and fulfillment technology platform designed for SMB and Mid-Market ecommerce merchants, offering best-in-class capabilities and shopper experiences. Backed by leading investors and headquartered in Chicago, it is one of the fastest-growing tech companies.

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