Provide first-line response for remote customers requiring assistance with information technology issues and problems within SHI’s Cloud Support customer portfolio. Troubleshoot software applications such as Azure Active Directory, Cloud PBX/PSTN, Microsoft Office 2013-2016, Microsoft Delve, Microsoft Intune Device Management, and Windows10. Support projects as assigned by the Service Desk Lead/Supervisor.

This role is responsible for designing, modernizing, and optimizing the enterprise architecture for RFMSS, ensuring alignment with Army training objectives, cybersecurity requirements, and cloud migration strategies. The ideal candidate will bring deep technical expertise, strategic vision, and hands-on experience in software architecture, system integration, and DevSecOps practices.

As a Senior Incident Manager, you’ll be at the heart of keeping our cloud operations running smoothly, ensuring incidents are resolved swiftly and effectively. This role is all about bringing calm to the chaos—leading critical incident response, driving root cause analysis, and proactively improving processes to enhance product stability.

We are seeking a highly skilled Data Center Network Engineer to join our team, responsible for designing, implementing, and maintaining robust cloud networking solutions, as well as deploying and managing VPCs, VNets, Transit Gateways, and VPNs. The ideal candidate will have a strong proficiency in both Juniper and Cisco core device and switch configurations and equipment.

We are looking for a Cloud Networking expert to focus on designing, automating, deploying, and integrating native and third-party networking and network security resources for our Clients in AWS, Azure, and Google Cloud Platform (GCP). You will lead design, deployment and automation efforts related to public cloud platforms, serve as a technical point of escalation, and develop client assessment and design deliverables.

This position will analyze problems and administer more than one infrastructure area. The role is proficient at DevOps concepts, Scripting and automated deployment, monitoring and support. Executes day to day tasks related to operational or project work and contributes to 24x7x365 days of on-call staff coverage.

Help customers design and implement efficient, performant, and scalable technology architectures centered around Mambu. Advise, consult, and train customers on the usage of Mambu’s integration capabilities to ensure use of best practices. Coordinate with product and engineering teams to identify enhancements and improvements.

Deliver exceptional customer support by addressing and resolving technical issues related to multi-cloud environments. Troubleshoot problems, offer tailored solutions, and ensure a seamless experience. Proactively monitor, diagnose issues, and implement effective resolutions, adhering to best practices and security standards across different cloud providers.

As an IT Staff Engineer, provide comprehensive technical support and ensure the smooth operation of our IT infrastructure. Responsibilities include designing, installing, and managing network systems, identifying automation opportunities, providing tier 3 support, and participating in disaster recovery planning.

As a Network Technical Consultant, you will work with a collaborative team developing and deploying solutions utilizing Network Technologies. You will support your clients and project teams ensuring development efforts are well documented and delivered with quality, participating in customer demos and meetings. You will deploy solutions on Cisco, Palo Alto, Aruba, AWS and Azure.