Seeking a skilled Avaya/Nortel to Cisco Webex Migration Specialist. The role involves working with Cisco Collaboration technologies and Avaya or Nortel PBX/voice systems. Requires strong expertise in Cisco Webex Dedicated Instance (DI) and experience with SIP trunking, CUBE, and SBCs.
Job listings
Lead the end-to-end deployment of Cisco Webex Dedicated Instance (DI) solutions, including planning, design, configuration, integration, testing, and go-live. Configure Cisco Unified Communications Manager (CUCM), Unity Connection, Expressway, IM & Presence, and other collaboration applications within the Webex DI environment. Integrate Webex DI with cloud services and on-premises systems.
As a Product Support Engineer, you'll triage and troubleshoot cases, working closely with operations and engineering squads. Communication skills and a desire to learn are essential in this growing, innovative company. You will monitor operational pager alerts, improve customer self-service, troubleshoot customer and vendor concerns, and liaise with technical peers for escalated cases.
We are seeking an experienced and highly skilled Service Assurance Specialist T3 to join our remote team. This role combines deep technical expertise with service assurance, focusing on diagnosing, resolving, and preventing complex telecom issues across data, voice, and cloud-based services. The ideal candidate will manage escalations, ensure network stability, and provide expert-level guidance to internal teams and customers.
Provide Tier 3 support for diverse network environments including Cisco, Fortinet, Palo Alto, ADTRAN, Juniper, Meraki, and HP/Dell switches. Troubleshoot advanced routing protocols: OSPF, EIGRP, BGP, MPLS, DMVPN. Support SD-WAN platforms (Cisco Viptela, Ecessa, Vergx) and wireless LAN controllers. Configure and troubleshoot voice services: SIP, PRI, Hosted PBX, TDM/IP interworking, Fax over IP.
$106,900–$147,000
USD/year
Supports development and execution of cloud implementation strategy within organization's existing IT infrastructure. The work assignments involve moderately complex to complex issues where the analysis of situations or data requires an in-depth evaluation of variable factors. Drives the roll-out of cloud management platforms, evaluates its performance and implements enhancements.