Ability to troubleshoot Layer 1 and layer 2 circuit issues.
Manage customer trouble tickets through our ticketing system.
Troubleshoot with the customers and vendors via phone, email, and chat to resolve service issues
AireSpring is a leading provider of Cloud Communications, Managed Connectivity and Managed Security, known for its exceptional service and support. They have over 22,000 enterprise locations worldwide and are dedicated to helping clients connect and communicate easily.
Collaborate with other teams to ensure seamless integration of UCaaS services with clients’ existing IT environments.
Oversee the configuration, deployment, and troubleshooting of UCaaS systems based on Alianza Metaswitch platforms.
Ensure the UCaaS service delivery aligns with customer requirements, business objectives, and best practices.
Founded in 2001, AireSpring is a leading provider of Cloud Communications, Managed Connectivity and Managed Security which has earned its stellar reputation by taking service and support to the next level. The company has delivered 20 years of outstanding service to its rapidly rising base of national and global customers, while growing organically and remaining debt free.
Take end-to-end ownership of customer issues and lead complex troubleshooting efforts.
Contribute to product and service improvements and collaborate across teams.
Streamline support processes, reduce resolution times, and foster a diverse environment.
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