Applicants support the TAS-GK infrastructure team as application and system manager in the planning, implementation and monitoring of changes in the Telco system environment in accordance with the regulations and specifications of Deutsche Telekom Technik. Plan, estimate, coordinate, carry out changes in highest quality on network infrastructure components, ensure operational activities remain on time, and implement security and compliance requirements.
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Join the team as a Technical Support Engineer 2 on Twilio’s Programmable Voice Support Team. Twilio is looking for new Technical Support Engineers to join our Americas Voice Support team, seeking candidates with a consistent record of providing outstanding technical support, who have experience with VOIP/SIP/IP-PBXes, REST APIs, and the development of web and mobile applications.
Manage customer trouble tickets through ticketing system. Troubleshoot with customers and vendors via phone, email, and chat to resolve service issues. Provide detailed and timely ticket updates. Experience with network monitoring tools and systems is a plus. Work in a 24*7*365 shift operation to provide an exceptional customer experience.