This is a Level 2 support position, responsible for monitoring client network activity, triaging, diagnosing, and remediating escalated technology related problems; working with vendors and client teams to proactively recognize issues and trends, providing timely resolution to meet Service Level Agreements.

You will function as the voice of Twilio to our customers and partners and function as a subject matter expert for Twilio’s platform. You’re a strong communicator to both technical and non-technical audiences via phone or email, and you’re able to empathize with frustrated customers from all backgrounds.