Owns the Genesys platform roadmap and backlog, prioritizing work by business value and patient impact.
Designs, builds, and deploys Architect flows, routing, IVRs, voice bots, and integrations.
Manages, coaches, and develops direct reports, ensuring platform compliance and operational efficiency.
CCS is a healthcare company that partners with organizations to manage chronic care using intelligent clinical solutions, including AI. Recognized as a Great Place to Work®, it supports over 200,000 people annually with home-delivered medical supplies and pharmaceuticals.
Lead design, development, and implementation of Genesys routing projects on the Genesys Engage Platform.
Write and review secure, high-quality production code while troubleshooting and debugging across project life cycles.
Collaborate with team members and deliver knowledge transfer sessions to enhance understanding of Genesys technologies.
Miratech is a global IT services and consulting company that helps visionaries change the world through digital transformation. With nearly 1,000 full-time professionals and a culture of Relentless Performance, they maintain a 99% project success rate.
Collaborate with carriers and IT teams to ensure reliable communication for patient care.
LUX Infusion is reimagining infusion care to be more human, supportive, and connected, guiding patients through complex therapies. It is a clinician-led, U.S.-based organization with an IDEA-centered culture.
Administer, configure, and maintain enterprise service center and CCaaS platforms, including user provisioning, skills-based routing, and IVR workflows.
Provide daily production support and incident resolution for telephony, digital channels, call recordings, and platform access issues.
Partner with cross-functional teams to design and deploy telephony configurations, execute change management and UAT, and maintain technical documentation.
Equip is the leading virtual, evidence-based eating disorder treatment program ensuring access to treatment. Founded in 2019, Equip is fully virtual with a diverse, passionate team recognized as one of Time's most influential companies of 2023.
Build and configure DTMF IVR menus, call flows, and routing logic on Google CCAI Platform.
Integrate with CRM systems, virtual agents, and agent desktop components per specifications.
Develop test cases, support UAT, and maintain technical documentation and runbooks.
Miratech is a global IT services and consulting company that helps enterprises with digital transformation. It retains nearly 1000 professionals across 25+ countries and is known for its 'Relentless Performance' culture with a 99% project success rate.
Use strong technical and diplomatic skills to address customer issues and provide feedback to product and engineering teams.
Work with customers' and partners' developers, architects, and support personnel to resolve complex problems with potentially costly consequences.
Collaborate via Slack and file JIRAs to report reproducible bugs, while analyzing customer trends to improve support processes.
We are shaping the future of communications by delivering innovative solutions to hundreds of thousands of businesses and empowering millions of developers worldwide. We are a remote-first company with a strong culture of connection and global inclusion, employing a vibrant and diverse team.
Handle inbound and outbound calls to address claimant inquiries and provide detailed information on disability and leave claims.
Accurately document claimant details and resolve routine administrative and technical issues to support claims examiners.
Maintain confidentiality and compassion while managing high volumes of calls in a fast-paced, team-oriented environment.
Reliance Matrix delivers employee benefits, absence management and workforce productivity solutions through a combination of insurance and third-party administration. As a member of the global Tokio Marine Group, they employ thousands across America and foster a culture of collaboration, compassion, empowerment, integrity, and fun.
Lead end-to-end incident response, threat hunting, and root cause analysis across SIEM, EDR, and cloud security tooling.
Own vulnerability management lifecycle, conduct risk assessments, and enforce security controls on identity and endpoint platforms.
Automate detection and response workflows, drive AI security governance, and support compliance audits.
Abby Care builds an AI-native platform to enable family caregivers and improve home care outcomes. It is a startup backed by top VCs, with a culture emphasizing families first, urgency, resourcefulness, and positivity.
Partner with Account Executives to execute pre-sales activities including opportunity qualification, demonstrations, and technical presentations.
Lead technical discovery and propose best-practice solutions using Twilio's APIs to build customer trust.
Build and present highly interactive product demonstrations to showcase Twilio's Communications Products while forming strong customer relationships.
Twilio shapes the future of communications, serving hundreds of thousands of businesses and millions of developers worldwide. They are a remote-first company with a strong culture of connection and global inclusion.
Support and maintain AWS-based CCaaS and contact center environments to ensure high availability and reliability.
Monitor, troubleshoot, and resolve production issues using observability tools such as Splunk and Zabbix.
Collaborate with developers and platform owners to enforce logging standards, monitoring best practices, and root cause analysis.
Miratech is a global IT services and consulting company that helps enterprises and start-ups innovate and transform digitally. With nearly 1,000 professionals across 25 countries, it maintains a values-driven culture of 'Relentless Performance' and a 99% project success rate.
Manage daily HIE operations, staffing, and service delivery priorities.
Lead help desk services, ticket triage, and user support.
Coordinate incidents, escalations, vendor handoffs, and operational reporting.
VetsEZ provides technology solutions for government and healthcare clients, including health information exchange implementation. The company offers a supportive environment with remote opportunities, training, and a comprehensive benefits package.
Provide voice and email technical support following ITIL Incident Management processes.
Troubleshoot applications, printers, MFDs, VPN, password reset, remote control tools, and operating systems.
Interact with internal and external stakeholders, manage ticket lifecycle, and ensure timely closure.
Anovia is an industry-leading technology outsourcing support provider specializing in telecommunications. With over 200 professional experts globally, it serves Fortune 500 companies.
Provide customer support for IT issues via phone, email, voicemail, and incident tickets.
Troubleshoot hardware and software on Microsoft and Apple devices, including healthcare-specific applications.
Document, resolve, and assign incidents using ServiceNow while ensuring customer satisfaction.
Emory Healthcare is a leading healthcare system providing comprehensive medical services. With a large workforce, they foster a supportive culture focused on professional growth and well-being.
Oversee day-to-day call center operations and business planning, ensuring staff safety, operational efficiency, and service quality.
Assume accountability for delivering value-added operations management services for approximately 500-1,000 agents.
Develop and implement operational practices that promote high employee morale and strong employer-employee-client relationships.
TP is a leading global provider of digital business services, partnering with prominent brands to optimize operations through technology and sustainable practices. With a global workforce of 500,000 across 300 languages, TP promotes a culture of inclusion and diversity with limitless career advancement.
Provide support to Twilio customers via email to ensure an excellent experience.
Assess and resolve basic-to-intermediate product issues and respond to customer questions.
Log interactions, learn new processes, and manage complex issues with transparency.
We shape the future of communications, serving hundreds of thousands of businesses and empowering millions of developers. We are a remote-first company with a culture of connection and global inclusion, making a global impact each day.