- Manage inbound and outbound communications to resolve customer inquiries.
- Connect with customers via phone, email, chat, or social media to resolve questions or concerns.
- Track call related information for auditing and meet sales objectives.
TP
3 open remote positions
TP is a leading global provider of digital business services, partnering with world's most prominent brands to optimize operations through advanced technology and sustainable business practices. With a global workforce of 500,000 across 300 languages, TP prioritizes a culture of inclusion and diversity where every employee feels valued.
Salary Distribution 2 of 3 jobs
$15
Min
$15
25th
$16
Median
$16
75th
$17
Max
Benefits Overview 3 of 3 jobs
Dental
(3)
Life Insurance
(3)
Medical
(3)
Vision
(3)
401(K)
(2)
FSA
(2)
Pet Insurance
(2)
401(k)
(1)
Retail Discounts
(1)
Retailer Discounts
(1)
Open Positions
- Handle inbound and outbound customer inquiries with professional excellence, resolving issues on the first call.
- Provide excellent customer service through active listening, de-escalation, and appropriate communication.
- Track call information for reporting, escalate issues when necessary, and upsell if required.
- Provide front line technical assistance for consumers, resolving issues with high-speed internet services and delivering exceptional customer experience.
- Troubleshoot and resolve technical problems in a fast-paced environment, including internet connectivity and device-specific issues.
- Demonstrate advanced product knowledge and solve customer issues on the first call as frequently as possible.