TP

• Field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns.
• Connect with customers via phone/email/chat/and or social media to resolve their questions or concerns.
• Calmly attempt to resolve and de-escalate any issues.

• Connect with customers via phone/email/chat/and or social media to resolve their questions or concerns
• Calmly attempt to resolve and de-escalate any issues
• Escalate interactions when necessary and appropriate

• Lead the integration of customer experience best practices into compliance workflows.
• Serve as the main point of contact for external regulatory bodies, managing all direct inquiries and audits.
• Oversee and enforce Anti-Money Laundering (AML) and financial compliance requirements.

• Provide front line, first level, technical assistance for consumers supporting client specific high speed internet services delivering an exceptional customer experience.
• Resolve technical problems within a fast paced, customer facing environment, including internet connectivity and performance troubleshooting.
• Deliver in scope support for internet service and connectivity related issues pertaining to operating system, PC, and browser configuration.

Resolve issues and respond to customer concerns using decision making and innovation. Responsible for resolving high level consumer issues in a fast-paced environment. Support the Care Services staff by answering questions and providing coaching and feedback.