4 open remote positions
TP is a global, digital business services company that delivers the most advanced, digitally powered business services to help streamline business.
As the eyes and ears for our team fielding customer inquiries and finding innovative ways to respond, you will work in a collaborative and engaging environment. You will have the chance to interact with people from all walks of life, and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go.
Field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns. Handle and carefully respond to all customer inquiries, providing excellent customer service through active listening. Work with confidential customer information sensitively, aiming to resolve issues on the first call by being proactive. Calmly resolve and de-escalate any issues, escalating interactions when necessary.
As the eyes and ears for our team, you'll address customer inquiries. Working in a collaborative environment, you will interact with diverse individuals daily, with no two days being identical. As a Bilingual Customer Service Representative, you'll innovate solutions to varying questions, issues, and concerns by managing high call volumes, resolving complaints, and troubleshooting service problems.
Coordinate implementation of programs for clients in various industries, acting as a liaison between the client and the TP technical team. Responsible for implementation and lifecycle maintenance of client IVR programs, with project management responsibilities including team leadership and managing tasks between client and technical resources. Analyze client reports and optimize scripts/offers, while providing excellent customer service and preparing billing documentation.