Engage with customers, documenting and providing advice on customer needs using our established workflow. Coordinate and dispatch work orders to stores as needed. Advise on services, parts, and maintenance packages that align with customer needs and preferences. Address customer inquiries regarding service outcomes, providing detailed explanations and recommendations to maximize customer satisfaction.
Job listings
Answers telephone calls using an automated system and responds to basic customer questions, providing consultancy on insurance and healthcare. Processes calls to meet service level agreements, records calls, and updates account history. Interfaces with team members, management, and customers in reference to customer service issues.
The ERS Dispatcher provides exceptional customer service and dispatches technicians in emergency situations, creating an environment of service excellence. This role involves receiving information quickly, locating breakdowns using maps, operating a switchboard, creating cases in software, and dispatching technicians with necessary details. Accuracy and communication skills are essential in this fast-paced environment.
In a production-driven environment, the primary purpose of this position is to complete life insurance medical and financial interviews via telephone through inbound and outbound calls for multiple client companies. Calls can range in length from 20 minutes to 60+ minutes depending on the extent of the applicant medical history.
Provide industry-leading customer service to our retail partners and sales representatives. You will be a creative problem solver and provide key information to Sales to ensure a seamless experience for our retail partners. By building relationships within your territory, you will help our sales team and retail partners achieve success in our shared mission โ helping more runners on their path to a better self with the best gear in the industry.
As a Work at Home Customer Service Advisor at Morley, you'll help customers, health care providers and beneficiaries navigate their health insurance questions, providing meaningful support when they need it. You will confidently support callers via phone and email, empathize, evaluate caller issues and decide on appropriate next steps.
You'll be the frontline ambassador of our commitment to exceptional customer service, assisting with account sign-ups or resolving in-game issues, ensuring that every customer interaction exceeds expectations. We're looking for individuals who are passionate about helping others, thrive on problem-solving, and find satisfaction in creating positive outcomes for our players.
As a Temporary Runner Experience Specialist (Customer Service Specialist), you will enthusiastically respond to emails, calls, social media, chats, text and product reviews during our busiest season. You will provide expert product knowledge and support all areas of the business where a direct connection to a runner is present. You will also gather data on opportunities for improvement in the customer experience.
Working under general supervision, the Customer Service Representative I supports Wawanesa's dedication to delivering an exceptional and consistent customer experience by providing information and resolutions for our existing policy holders. Resolve complex inquiries by analyzing data using multiple information systems and policy/contract manuals. Deliver an exceptional customer experience in a fast-paced contact center environment.
Play a part in making a positive impact on members' lives by being a first contact for questions about our service offerings. Resolve member concerns while ensuring requests are processed in an accurate and timely manner. Given a structured protocol and scripts to document conversations to ensure consistency of scheduling, modifying, and canceling customer reservations. Speak with members daily and answer their transportation questions.