Under general supervision, the Customer Service Representative answers and schedules patient appointments accurately and efficiently. This role requires high-level problem-solving and analytical skills, self-direction, and the ability to multi-task in a fast-paced environment with productivity and accuracy. Responsibilities include reviewing EMRs, conducting insurance verification, handling patient calls, resolving inquiries, and performing other duties as assigned.
You will respond to all incoming customer enquiries before, during and after booking by email and telephone. Handle complaints and collect feedback from our customers, thereby supporting the success of SIXT and contributing your suggestions for improvement. You are willing to work shifts, nights, and weekends.
We are seeking a professional and customer-focused Bilingual (Spanish and English) Call Center Agent to join our team to manage both inbound and outbound calls for a large telecommunications company. This role requires exceptional communication skills and the ability to provide high-quality support in both English and Spanish.
The Customer Care Advocate is responsible for being a part of a high-volume inbound Contact Center in which the Advocate verifies and investigates patient insurance, estimates benefit coverage and out of pocket costs and discusses patient responsibilities and/or patient payment options. The ideal candidate will have experience with working in a Contact Center, health insurance, benefits investigations, reimbursement, and providing financial counseling to patients.
The Customer Advocacy Manager is a customer facing role that is focused on being a single point of contact for our most strategic customers for all things support related. This position is responsible for driving accountability and customer outcomes. The candidate must be able to manage customer expectations in stressful situations, coordinate support activities to delight the customer, escalate internally and with the customer when required, provide guidance and generate and report status and metrics.
As a Senior Customer Success Manager, you will manage long-term customer relationships, becoming a trusted advisor to strategic customers. You'll work with executive stakeholders, ensuring high-level service and ROI through thoughtful product adoption. Partnering cross-functionally with sales, onboarding, and product teams, you'll add value by developing strong customer relationships that drive adoption, retention, and satisfaction. You'll also strategize with customers to meet their goals.