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Responsibilities:
- 100+ outbound dials daily
- Keep records of transfers to Loan Officers
- Understand the reasons why borrowers do not wish to be transferred
Qualifications:
- 1-2 years of customer service, call center, or sales experience
- Bilingual Spanish a plus
- Ability to effectively communicate with customers
Desired Experience:
- General credit knowledge.
- One or more years of office or inside customer service / call center experience preferred.
- 1 or more years of experience working in the mortgage or real estate industry preferred.
NAF
They connect borrowers who are eligible for a refinance or are in the market for a new home with a Loan Officer. The company's culture involves effectively communicating with customers and Loan Officers through email, chat, and telephone conversations, and providing a high level of customer service.