Spanish Bilingual Customer Retention Specialist

What you will do:

• Educate and support Trupanion customers who are requesting to cancel their policy.
• Manage high call volumes while balancing empathy, efficiency, and productivity under tight deadlines.
• Provide outstanding customer support by active listening, investigating concerns, and taking solution-oriented action to support retention.

Experience you have:

• 3 years of experience in a customer retention, account management, or similar role.
• Proven track record of success in retaining customers, handling cancellations and renewing services.
• Strong written and verbal communication skills.

Requirements:

• Must be able to obtain and maintain active Property and Casualty (P&C) licensing in all 50 states.

Benefits and Perks:

• Full medical, dental, and vision benefits at no cost to the employee.
• Four weeks of paid time off and 9 paid float holidays.
• Free medical health insurance for your pet.