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Key Responsibilities:
- Handles customer calls/correspondence for service, scheduling, and billing inquiries, turning great service into revenue-generating contacts.
- Offers Home Inspection leads to all customers that qualify.
- Initiates outbound customer service calls for various campaigns.
Required Skills:
- Excellent verbal communication skills with the ability to overcome objections and de-escalate situations.
- Ability to use a computer for identifying customer needs, tracking contacts, and information gathering.
- Good problem-solving skills and the ability to work in a fast-paced environment.
Benefits:
- Health benefits including medical, dental, and vision insurance.
- 401(k) retirement plan with company-matching contributions.
- Vacation days, sick days, and company-paid holidays.
Terminix
Terminix has been an industry leader in pest control since 1927. They offer insect and rodent control, insulation, wildlife control, and specialized home protection services.