Contacts delinquent customers by telephone or mail to collect past due payments or to make alternative payment arrangements. Establishes and maintains files relating to collection activities. Uses basic skip tracing to locate delinquent customers. Recommends action for management decisions in dealing with repossessions, bankruptcy, and/or foreclosure.
Job listings
Step into our legacy of serving working class families since 1951, providing life, accident, and supplemental health products to safeguard members of labor unions, credit unions, associations, and their beloved families. Representatives forge long-term relationships with clients, meeting them where they feel most comfortable: their homes, through the convenience of Zoom Virtual Calls.
$39,644–$53,643
USD/year
Working under general supervision, the Customer Service Representative I supports Wawanesa's dedication to delivering an exceptional and consistent customer experience by providing information and resolutions for our existing policy holders. Resolve complex inquiries by analyzing data using multiple information systems and policy/contract manuals. Deliver an exceptional customer experience in a fast-paced contact center environment.