As a Team Support, you will deliver exceptional service to both agents and customers by overseeing the booking process, providing basic technical support, and addressing queries, also handling escalated contacts with legal, regulatory, governmental, or PR implications, and assisting the Team Manager with projects focused on enhancing team performance.

This role primarily focuses on handling support tickets, ensuring smooth platform administration, and supporting the creation and adherence to internal processes. The role will provide operational assistance and improving platform functionality for end-users as a first line of support for the Kinaxis Learning Hub (KLH).

Receive, investigate, and resolve customer inquiries in a timely and accurate manner, handling them via telephone, and ensuring all customer communication is clearly documented through various channels. Educate callers to ensure resolution is achieved on first contact and must be able to pass required testing. This position requires schedule flexibility and adherence and may require overtime.

The L1 Support Manager provides assistance to users across our ecosystem, including SpliMetrics Acquire, Optimize, and AppRadar, via Intercom in-app chat. The role focuses on resolving customer inquiries and creating help materials to enhance self-service support. Collaboration with various teams ensures a smooth customer experience and continuous product improvement.

Respond to customer questions via telephone, e-mail, and written correspondence regarding insurance benefits, eligibility, and claims. Analyze problems and provide information/solutions. Research and resolve aged Customer Service open calls within company standards. Document information, activities, and changes in the database and inquiry outcomes for accurate tracking and analysis.

As a Customer Support Specialist, you’ll be an advocate for Aircall's customers and the heart of Aircall by efficiently identifying, promoting product education, recommending technical solutions and guiding product users through features and functionalities. This role involves working closely with the global support team to ensure that technical issues are addressed and resolved promptly to ensure customer satisfaction.

As a Bilingual Spanish Absence Claims Specialists you are responsible for processing medical certifications in a high production environment while answering emails and corresponding with customers. This individual will report to a Claims Team Lead and must have strong attention to detail, clerical/administrative experience, and commitment to quality.

The Support Specialist I provides first level assessment, support, and resolutions. This position is responsible for delivering quality customer service and handling daily support requests for our colleagues received via phone calls, chat, or self-service incidents. Additionally, the Support Specialist escalates any unresolved issues to ensure a timely resolution.

The Customer Success Specialist will wow and delight our customers by providing prompt and personal expert level support and service, helping to answer questions and troubleshoot and resolve issues; owning the resolution of customer issues while driving the highest levels of customer retention and satisfaction.

The Telephonic Intake Representative handles inbound calls and ensures a smooth, accurate process for reporting a disability claim. You'll promptly take inbound calls, accurately identify employee eligibility information, and post new claims in the administrative system. The role also involves follow-up, answering questions, and maintaining claim data.