Remote Customer service Jobs • Time Management

As a Customer Support Specialist at Espresa, you will provide prompt and successful resolution of support queries across multiple channels including email, phone, and messaging. You will manage escalations, interface directly with enterprise customers, and maintain high levels of customer satisfaction. This role requires working 9am - 5pm on East Coast hours, Monday - Friday.

Get in on the ground floor of a dynamic support team! This role is client-facing, working to grow our field support function by supporting life insurance sales through agents and their carriers across the Unites States. As a member of this key team, you will aid in responding to and resolving inquiries from our partners. You will play an important role in supporting, communicating with, and assisting clients while responding to queries and software issues.

As a Client Service Representative, you will be the first point of contact for new Business Wire clients. Customer-focused verbal and written communications, multi-tasking, time management and organizational skills are a must to succeed in this role with a high level of client and prospect interaction. You will be a key liaison between the sales team, newsroom and clients.

A detail-oriented, customer-focused Guestworks Solutions Coordinator is needed to assist vacation rental homeowners in our Guestworks Program. You’ll be the primary point of contact for homeowners, helping them navigate account-related questions, financial statements, rates, and revenue insights. Your role will be administrative, ensuring homeowners receive clear, accurate, and timely support.

Provide immediate and customer-focused assistance to policyholders who are calling to report insurance claims. Document initial loss details and activities to ensure that callers experience timely and service oriented disposition of calls. Make determination based on protocol if immediate adjuster attention is required and coordinate with vendors as required.

Deliver high quality customer service to customers when they need you most. Promptly handle and resolve all enquiries from customers and external contacts to ensure delivery of our streamlined claims service. Establish timely reserves within authority limit by estimating value of claims. Identify potential Recovery and Fraud claims. Maximise Productivity within the Team. Follow established claims handling procedures for low complexity, low exposure claims to ensure consistency and quality claims service. Negotiate settlement of claims within authority limits. Contribute to a positive and supportive team culture.

The Client Care Analyst is a frontline support engineer and provides technical assistance to our customers' technical support. You will provide professional business-to-business customer service, with an awareness of the critical nature of these solutions to our customers who are using them. Using best practices in troubleshooting, communication, and problem resolution, you will ensure that any reported problems are resolved.

The Student Support Specialist will directly support StraighterLine students as the advocate for providing student-centric support and assistance ensuring a positive, professional experience for all students in pursuit of their academic goals and achievements. They will interact and respond to student queries, provide issue resolution, and leverage tools and resources to strive towards excellence in higher education student support.

Associates directly support the success of the sales team by performing administrative work that allows the sales team to focus on acquisition. This team is the primary resource for internal and external questions, ensuring inquiries are answered thoroughly and in a timely manner. This is an exciting way to learn about customers and how they do business, and is an extremely important part of APD’s growth.

The Customer Success Agent is responsible for making outbound and receiving inbound calls to Medicare Supplement/Advantage clients with a primary focus of the position to retain our book of business. This fast-paced role requires the ability to build rapport, educate our clientele, answer questions clearly, and focus on issue resolution. The CSA also must be able to seek and deliver on new business opportunities.