The Customer Loyalty Representative is responsible for supporting the business organization to ensure exceptional sales performance in high-risk customers by fighting customer churn. The mission is to retain and grow customers alongside sales organization. The role will report directly to the Customer Loyalty Manager.
The Scheduling Outreach Specialist conducts emergency department, wellness, or preventative service outreach calls to identified patients, providing patient education about clinic appointment availability and identifying any care coordination or triaging needs from the supported practice.
An ambitious Customer Success Manager is needed to build lasting relationships with users, guiding customers in setting goals, expanding platform use, and ensuring continued success with Quartzy. You will conduct regular customer check-ins, lead training sessions, identify ways accounts can uncover more value, and manage customer escalations.
Join a dedicated team of customer service professionals in a remote role. Be part of a supportive and friendly team, and make a difference by helping customers with care and professionalism. Duties include answering calls, escalating customer queries, providing timely resolutions, and general administrative tasks.
Assist clients with booking travel accommodations, manage reservations, and ensure a smooth and enjoyable experience from the moment they inquire until the end of their stay. Coordinate hotel reservations and other travel-related bookings while providing clients with details about accommodations,amenities, availability. Handle changes and modifications while communicating with guests via phone, email, and online platforms in a friendly manner.
This position offers the opportunity to coach and mentor Tier 1 staff from the day they leave training. You will be responsible for ensuring that your team has the resources necessary to be successful. Coaching and mentoring your team toward accountability and best behaviors will ensure we are providing the very best experience for our customers.
Be one of the point-of-contacts for customer inquiries coming through online support channels and troubleshoot/resolve first line issues raised by users, providing accurate, complete, and supportive responses. Coordinate escalated issues with relevant departments as needed. Facilitate and help to manage potential call outs with current processes in place. Proactively document scenarios and share key learnings with the team.