You will support the onboarding process, primarily focused on managing and owning the rebate application process for our clients with various utility partners. You will work hand in hand with your assigned Onboarding Manager, learning and growing into the overall Runwise onboarding process, removing barriers, addressing inquiries, and ensuring a frictionless path through the rebate application process.
The Contact Center Specialist Bilingual role will be responsible for answering a variety of incoming calls regarding patient medical bills, insurance, Explanation of Benefits (EOB) forms, and bill payment arrangements. This role will utilize multiple internal systems to assist with overall patient billing needs.
We’re seeking a reliable and adaptable Client Support Specialist to join our team. This role involves supporting customer needs through various communication channels, managing incoming orders, and collaborating with internal teams to ensure a smooth customer experience. The ideal candidate is detail-oriented, comfortable working in a dynamic environment, and enjoys problem-solving.
This role involves managing relationships with HOAs and acting as the main point of contact for HOA-related matters, providing crucial support to the business. It's vital for establishing connections with HOA contacts and communities, ensuring full compliance with community policies, and collaborating with the Move-In Specialists team to ensure smooth resident move-ins.
As a Back Office Agent, you will be responsible for providing exceptional customer service and support to our French-speaking clients. Responsibilities include reviewing queries, processing, various administrative duties, responding to customer inquiries, resolving issues, and collaborating with team members. Maintaining accurate and up-to-date records of transactions in the CRM is expected.