Job Description
The Contact Center Specialist Bilingual role will be responsible for answering a variety of incoming calls regarding patient medical bills, insurance, Explanation of Benefits (EOB) forms, and bill payment arrangements. This role requires providing exceptional customer service to callers, troubleshooting billing inquiries, explaining benefits coverages, and ensuring proper documentation and closure of issues. The specialist will collaborate with internal departments to research insurance denials and perform special projects as assigned. Strong knowledge of insurance plans, ICD-10, and CPT codes is preferred. Must have the ability to work in a team and adhere to quality guidelines.
About Ventra Health
Ventra is a leading business solutions provider for facility-based physicians practicing anesthesia, emergency medicine, hospital medicine, pathology, and radiology.