Provide ticketing and call support for all Wolfe Companies’ brands such as PerfectGift.com, Gift Card Granny, GIftya, and more. Handle a high volume of phone calls and emails daily, using ticketing systems effectively, ensuring all interactions are thoroughly documented. Conduct thorough investigations and maintain excellent note-taking practices, communicating with clients primarily via telephone and email.

We’re looking for a Customer Support Representative, based remotely in Argentina or Colombia , to join our fast-growing multinational team. This role offers a clear path for professional development and you will directly impact delivering best-in-class customer experience across multiple regions.

Manage and coordinate the collection of delinquent payments for auto loan accounts by performing delinquent account collection calls, emails, or text messages. Set up payments, prepare accounts for pre-repossession, perform skip trace duties, and communicate with clients.

Facilitate deliveries from booking to successful drop-off. Provide support for customers and drivers via chat and phone. Communicate with contacts to ensure deliveries are completed smoothly. Provide operational feedback and identify pain points for team to optimize logistics. Position requires 40 hours per week and occasional holidays.

Solve problems creatively, be proactive, and work independently in this customer service role. You'll handle a mix of inbound support, outbound communication, and engagement with cross functional teams as the voice of our customers. Create positive interactions with patients using our customer service platform including email, SMS, chat and phone. Represent PayZen values and deliver excellent service through each interaction.

The Bilingual Call Center QA Specialist will monitor and assess call, email, and text interactions between representatives and customers. The role aims to pinpoint areas for improvement and offer actionable feedback to various departments. It seeks enhance performance, maintain high service standards, and report on account documentation, policy adherence, and compliance.