Remote Customer service Jobs • Spanish

We are seeking a full-time Bilingual Case Manager to play a critical role in our whole-person, interdisciplinary care model. You will be responsible for directly outreaching and engaging with individuals living with Serious Mental Illness/ Substance Use Disorder, experiencing homelessness, and/or those who have high medical needs. This position primarily allows for remote work, but includes 1-2 times a month on-site visits.

Join an amazing team consistently recognized for achievements and culture. As a Customer Support Specialist, you'll process customer transactions, resolve issues, and deliver exceptional service. Responsibilities include policy and billing support, problem resolution, and documentation, requiring strong communication and critical thinking skills.

As a Customer Support Operator, you will play a crucial role in supporting customer inquiries, answering them via live chats and emails. You will provide accurate information about the products of the company, resolve cases in a timely and professional manner and achieve productivity targets set by the manager.