The Contact Center Specialist Bilingual role will be responsible for answering a variety of incoming calls regarding patient medical bills, insurance, Explanation of Benefits (EOB) forms, and bill payment arrangements. This role will utilize multiple internal systems to assist with overall patient billing needs.
Job listings
$41,600–$83,200
USD/year
As a Patient Intake Specialist, be the first point of contact for patients starting their journey with Understood Care. You’ll manage the calendar, confirm appointments via phone, and address patient inquiries. This role requires afternoon and weekend availability and is a 1099 contractor position with potential for a full-time transition.
Facilitate deliveries from booking to successful drop-off. Provide best-in-class support for our customers and drivers via chat and phone. Communicate with pickup and drop-off contacts to ensure deliveries are completed successfully and smoothly. Provide operational feedback and identify pain points for the team to optimize logistics.