We're seeking a dedicated and customer-oriented agent. You will be responsible for handling customer inquiries via phone and email, addressing issues related to account integration, activation/deactivation, and product support. The ideal candidate will have strong communication skills and the ability to provide clear and concise information to clients.

Redefine your career and enjoy the freedom of working from anywhere. Individuals hungry for success can enjoy a work environment that prioritizes flexible schedules, residual income, and unlimited growth potential. Experience a supportive culture where mentorship is a fundamental aspect of your journey.

You will play a pivotal role in the experience our largest customers have with Paddle, proactively guiding them through their journey with us post-launch, prioritising their revenue growth, and ensuring they fully realise the value of our platform. As a Senior Customer Success Manager at Paddle, you will use your product and industry knowledge to identify growth opportunities for your customers.

As the first point of contact for inbound conversations, you'll assist customers and escalate tickets to subject matter experts when needed, ensuring a great customer journey. You'll own the support queue, aiming for one-touch resolution in a fast-paced environment. This role involves providing first-level support via email and chat, triaging inquiries, and documenting interactions while adhering to SLAs and company security practices.

Respond to customer inquiries via phone, email, and live chat in a professional and timely manner. Investigate, troubleshoot, and resolve client issues related to our product/service, escalating complex issues when needed. You will document interactions in the CRM and help customers understand product benefits within a driving, zero-bullshit culture.