Onboard new users - Oversee the activation process for new users, ensuring a seamless introduction to our platform.
Own customer inquiries - Act as the primary point of contact for customer inquiries, resolving issues promptly to maintain high satisfaction levels.
Generate revenue - Collaborate with the sales team to support customer success and facilitate upsell activities, directly affecting the LTV of a customer.
We are an education technology platform that connects the best teachers with students who need them. Backed by $15m in Series A funding, we have a collaborative and ambitious global team.
Serve as account owner, driving adoption, retention, and expansion across a large customer portfolio.
Identify and mitigate churn risk while maintaining monthly recurring revenue through proven strategies.
Build strong relationships as a trusted advisor, leveraging multi-channel communication to ensure customer success.
SOCi is redefining multi-location marketing with the world's first agentic workforce, offering AI-powered solutions for local search visibility. Trusted by leading brands like Ford and Ace Hardware, the company is recognized as one of the World's Most Innovative Companies with a collaborative, dynamic culture.
Coordinate daily marketing activities and maintain digital assets across multiple brands.
Manage social media calendars, schedule content, and monitor engagement across platforms.
Prepare analytics reports using GA4 and Meta Business Suite to track campaign performance.
20Four7VA connects offshore independent contractors with clients globally, focusing on developed markets like the US, UK, Canada, and Australia. The company offers competitive rates, weekly payments, and free training, fostering a supportive contractor community.
Onboard and manage UpGuard customers, providing success plans, training sessions, and regular check-in calls to ensure they meet their goals.
Monitor customer health and proactively intervene with education to help customers achieve the expected value from UpGuard.
Advocate for customers by providing updates to internal teams on customer perspectives, risks, and expansion opportunities.
UpGuard is a cyber risk management company that provides a Cyber Risk Posture Management (CRPM) platform integrating security ratings, threat intel, and agentic AI to help organizations manage cyber risk. They are a rapidly growing global company with a US$75M Series C funding and a strong culture, certified as a Great Place to Work in multiple countries.
Provide coaching in public policy skills to students and professionals pursuing careers in policy analysis, administration, and advocacy.
Support career development through resume review, interview prep, salary negotiation, and networking strategy.
Set your own hours and rates, host sessions virtually, and partner with the Leland team to deliver a high-quality experience.
Leland is building a platform that connects people with experts and programs to achieve career and educational goals, and helps businesses become AI-native. Founded in 2021, the company has helped tens of thousands of people and raised $19M from world-class investors, fostering a collaborative, high-energy, AI-native culture.
Respond to customer inquiries and resolve technical issues via email and virtual meetings.
Write basic to intermediate scripting queries to investigate customer data problems.
Collaborate with cross-functional teams to escalate feedback and improve product.
Radicle Health is a collection of human services software products designed to foster collaboration and innovation, helping organizations better serve their communities. The company has a collaborative culture where employees are invested in their growth and work with people who care about the mission.
Own a portfolio of ~100 high-value restaurant brands, managing their full lifecycle from onboarding to renewal.
Act as a trusted consultant, analyzing data to provide recommendations on marketing, SEO, and operations.
Drive retention and growth by proactively identifying churn signals and leading save conversations with empathy.
Owner is the AI-native system local business owners use to succeed, starting with restaurants. The team is in the low hundreds, with top talent from Shopify, HubSpot, and DoorDash, and operates as a remote-first, global company.
Manage customer engagements as a trusted advisor, developing deep understanding of clients' AI strategies and overseeing high-quality data projects to meet SLAs.
Lead cross-functional collaboration with engineering and operations teams to ensure excellent deliverables and timely execution.
Drive client relationship management, maintaining strong connections, ensuring satisfaction, and acting as the primary point of contact.
Surge AI builds a platform that leverages human expertise to train advanced AI models for companies like Anthropic, Google, Microsoft, and Meta. The company is a profitable, bootstrapped startup founded by engineers and researchers, focusing on human-AI collaboration.
Lead and mentor a remote team of Customer Service and Technical Support Representatives.
Serve as the primary escalation point for complex customer issues, including SIM activations, number porting, and billing inquiries.
Monitor KPIs, conduct quality assurance, and implement process improvements to enhance team performance.
20four7VA is a virtual assistant company that connects offshore independent contractors with clients worldwide. The company offers competitive rates, weekly payments, and a supportive community for contractors.
Research destinations, resorts, cruises, and vacation packages based on client preferences.
Provide accurate information on accommodations, amenities, and travel requirements.
Assist with coordinating travel reservations and communicating itinerary details.
The company specializes in travel research and client support for destination experiences. It fosters a supportive and collaborative team culture with a focus on training and remote work.