Knowledge & Help Center Manager
Remote regions
GlobalBenefits
Unlimited PTO
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Responsibilities:
- Owning the structure, strategy, and content quality of our Help Center.
- Creating and maintaining FAQ articles tied to product releases, improving searchability and tagging.
- Partnering with Product and Product Marketing to translate new features into clear, user-friendly documentation within agreed SLAs.
Requirements:
- Bring 3–5+ years of experience in Knowledge Management, Technical Writing, Help Center Management, or Product Education within a SaaS, fintech, marketplace, or high-growth startup environment.
- Are fluent in written and spoken English (native or near-native level).
- Are professionally fluent in Spanish (additional languages as a plus).
Bonus Points:
- Direct experience with Intercom Help Center & Fin AI.
- Experience optimizing knowledge bases for AI-powered support tools.
- Background in payments, travel tech, or marketplace platforms.
WeTravel
WeTravel is transforming the travel industry. They are an international, travel-loving team with a passion for adventure and innovation.