Deliver an exceptional customer experience by troubleshooting and analyzing customer requests to provide them with thorough assistance via email, live chat, or phone calls. You will collaborate with Product, Development, and Account Management to resolve and escalate issues, gather feedback, and QA new features. You’ll educate and empower our customers to become more comfortable using the platform.
Help customers solve critical issues with using Four’s services by displaying empathy and building rapport with customers. Consistently have an eye toward improving the experience for our customers. Be Four’s ears for customer issues and suggestions, and a voice for Four by delivering a world-class customer service experience.
We’re looking for a process-oriented, technically strong systems specialist to help elevate the tools that power Jane’s Support team. As our Customer Success Operations Systems Expert , you’ll join our Customer Support Operations team on a 6-month contract to ensure that the platforms our team relies on, such as Talkdesk and HelpScout, are running smoothly and efficiently. This role is a great opportunity to drive meaningful change in how we serve our customers.
Help scale and improve Motion's support engine as the Customer Operations Lead. You’ll handle day-to-day execution (coverage, ticket routing, team performance), and also own the systems that make support run: macros, workflows, QA reviews, onboarding, training, and more. This role is a great fit if you’re high-agency, love fixing broken things, and want to run a core function at a fast-moving startup.