Evaluate a weekly quota of agent interactions against the QA rubric, delivering scored evaluations with actionable written feedback.
Identify performance trends across individual agents/teams & present findings to team leads in weekly reporting.
Calibrate regularly with team leads to ensure consistent, fair scoring across all evaluators.
Owner.com provides an AI growth system for local restaurants, improving SEO, marketing, and online ordering to grow first-party orders. They are a remote-first, global company headquartered in San Francisco, with a sales hub in Toronto, consisting of a team in the low hundreds.
Support customers (administrators, teachers, and families) across chat, email, and phone.
Troubleshoot product and usage issues, using available resources to identify root causes.
Communicate clear, accurate, and easy-to-follow instructions, ensuring customers can successfully take action
Brightwheel is the largest, fastest growing, and most loved platform in early education. They are trusted by millions of educators and families every day. The team is passionate, talented, and customer-focused, with remote employees across every US time zone, as well as select offices in the US and internationally.
Handle support tickets and customer issues, responding via live chat with clear communication.
Escalate effectively and collaborate with Product/Engineering to resolve issues.
Contribute to the knowledge base and internal documentation to reduce repeat work.
ScorePlay is an AI-powered media infrastructure for sports, automating content operations for major sports organizations. They are a 50-person team based in New York and Paris, growing rapidly with high retention and backing from top investors and athletes.
PushPress is an AI-powered gym management platform built for boutique fitness, transforming how boutique fitness owners operate and how the entire $100B global fitness industry connects, transacts, and grows. They are a global team of builders, operators, and fitness fanatics on a mission to level the playing field for independent fitness entrepreneurs.
Act as a trusted point of contact for high-value travelers.
Manage complex and sensitive situations with autonomy, precision, and discretion.
Collaborate closely with internal teams to investigate issues and anticipate needs.
OnSpot is a travel technology scale-up with 20 years of expertise, redefining the traveler experience for premium and luxury travel brands worldwide. Operating across 5 continents and more than 130 countries, we support over 300,000 travelers each year, combining cutting-edge technology with high-touch, concierge-level service to deliver seamless, personalized journeys at scale.