Remote Customer service Jobs • Intercom

The Customer Success Manager role at Omnisend is a crucial part of our customer and partner success. The company is looking for individuals with a great positive attitude and ability to work well with merchants and partners alike. This position requires the ability to work across organizational stakeholders and a research-based mindset.

As a Customer Support Agent at Ben, you’ll deliver world-class service to users, be the voice of the product, and support customers through technical and product-related challenges with empathy and efficiency. This role resolves complex customer issues in a fast-paced SaaS environment, requiring deep technical expertise and strong analytical skills.

We're looking for a proactive and reliable Customer Care Agent to join our growing team. As the front line of communication with our customers, you'll deliver fast, helpful, and empathetic support. The ideal candidate has experience working in a customer support role, thrives in a fast-paced environment, and is comfortable navigating ambiguity while staying focused on delivering results.

Oversee the delivery of a world-class support experience that exceeds customer expectations. As Manager of Frontline Support, you will be responsible for leading and scaling our North America Frontline Support team, meeting ambitious targets, hiring and mentoring a talented team and implementing unparalleled support systems and processes to develop a world-class team.

As volume grows, Winona needs a strategist-builder who can turn Intercom into a force-multiplier—launching smarter automations, crafting self-serve content, and giving reps super-powers so they can focus on empathy, not clicks.

Lead a growing team and help evolve how support operates at scale by leading and evolving the Solutions Support function that partners closely with Sales and CSMs. This role balances strategic thinking, operational rigor, and empathetic leadership, and involves driving adoption of support tooling, aligning support structure to customer needs, and fostering a strong culture of engagement and growth.

Brightwheel is seeking a Customer Support Advocate to support their growing community of directors, teachers & parents. This role involves educating customers about the brightwheel product and finding solutions for their pain points, communicating directly with schools and parents and working cross-functionally with the Customer Success and Product/Engineering teams.

Givebutter is seeking a Customer Support Chat & Email Specialist to support the fundraising efforts of various NPOs. You will respond to inquiries via chat and email, identify user needs, analyze product malfunctions, and gather user feedback to proactively suggest improvements.