Engage with collectors through chat, email, and phone support, providing knowledgeable assistance.
Handle complex account questions and resolve issues with empathy and care.
Gather customer feedback to identify trends and suggest improvements to the user experience.
Alt is unlocking the value of alternative assets, starting with the $5B trading-card market. They let collectors buy, sell, vault, and finance their cards in one place and they are backed by leaders at Stripe, Coinbase, Seven Seven Six, and pro athletes.
Respond to customer tickets across email, chat, and in-app messaging quickly and with empathy.
Troubleshoot platform issues by investigating logs, reproducing bugs, and walking users through fixes.
Build and maintain help center articles, FAQs, and internal documentation.
Breezy is a fast-growing tech company with hundreds of users relying on their platform every day. They seem to have a collaborative and supportive culture, and value problem-solving skills and a human-focused approach.
Own frontline communication via phone, email, and text, providing calm and efficient solutions.
Manage the support inbox and internal channels with precision, ensuring prompt handling of queries.
Contribute to the Knowledge Base and recommend process improvements to enhance the user experience.
Zen Educate is a technology company aiming to transform education recruitment. They leverage technology to help schools reduce costs and empower educators, fostering a collaborative culture focused on learning and development to drive social impact.
You'll help customers achieve their goals inside Breezy, walking them through processes and minor hiccups with patience and a sense of humor.
You'll escalate issues, tracking support metrics and keeping an eye out for trends in common issues, and help develop training programs for future customers.
You should have some experience making customers happy and comfy around technology, the SaaS space, and/or recruiting and human resources.
Breezy HR is a web-based recruiting platform and applicant tracking system that helps teams attract & hire great employees with less effort. They are a small, agile team that is growing fast and located in Jacksonville.
High volume live Customer Support for contest entrants via email and live chat feature.
Resolve contest inquiries regarding sporting rules & account and billing inquiries from users.
Monitor for critical site issues and escalate to the proper channels to ensure a speedy resolution.
Boom Entertainment is redefining the way fans engage with sports through innovative, high-quality sports products. They are a small team with high standards, moving fast, operating with urgency, and expect high ownership.