As a Customer Support Advocate at Ignition, you will be the primary point of contact for our clients, managing customer communications from the initial request to its resolution. You'll play a vital role in scaling our support function, maintaining knowledge base resources, enhancing processes, and collaborating closely with teams across the business. The role primarily supports the AMER timezone, requiring work between 10:00 PM – 6:00 AM PH Time, Tuesday through Saturday.
As the first Product Support Engineer, you’ll build the foundation for how we support customers, working closely with engineering and customer success. Responsibilities include owning real-time customer interactions via Intercom chat, troubleshooting issues by analyzing logs and databases using SQL, running pre-release checks, and shaping support processes and documentation.
Deliver an exceptional customer experience through one-on-one interactions, collaborate with other departments to resolve issues, and educate customers to become more comfortable using the platform. You’ll actively listen to customers to provide solutions which address their root problems.
The primary role is to provide excellent support to our customers via chat and email, quickly and accurately resolving inbound requests, troubleshooting product issues, and educating on best practices using Crossbeam collateral. This is a unique opportunity to work directly with a seasoned customer success team and significantly contribute to Crossbeam’s success, with room for career growth. This role requires someone based in the PT time zone.
We are seeking a highly skilled specialist in customer support and personal assistance for our products in the market. This role requires independent execution of complex member support cases while contributing creative solutions to enhance the user experience across both platforms. As a specialist contributor, you'll tackle complex assignments independently, act as a facilitator between members and service providers.
A high-performing Customer Care Team Lead is needed with a passion for people development, training, and quality assurance. Responsible for overseeing shift performance, onboarding and coaching new agents, and ensuring exceptional support delivery through structured QA and continuous feedback. Serve as a key support bridge between frontline agents and Customer Care leadership, and play a critical role in elevating team performance and operational excellence.
As a Support Specialist, you’ll play a key role in delivering high-quality support experiences that help our customers achieve success across our full suite of products. You’ll spend the majority of your time supporting customers and work cross-functionally to surface insights, resolve complex issues, and help shape the customer experience.
Anima is seeking a dedicated Customer Support Operations Lead to be the backbone of the customer experience, ensuring every user interaction is fast, empathetic, and effective. You will have full ownership over how the support organisation operates, from designing automations and processes, to building SOPs, workflows, and eventually leading and scaling a team. You'll spend your time leading Anima's support desk, talking to customers via chat, email, and video calls, solving problems, and ensuring nothing slips through the cracks.