As a Customer Support Specialist, be the first point of contact, ensuring customers have an exceptional experience with EverAI, helping onboard, support, build strong relationships, assisting with inquiries, resolving issues, and advocating for their needs to drive customer satisfaction, retention, and business growth. You will provide support via email, Discord, and live chat.

You will manage and respond to the increasing volume of support requests from our valued clients as the first Support hire. You will be the first line of defense for troubleshooting, ticket creation, issue resolution, and client education, ensuring clients get the best possible experience. You will collaborate cross-functionally with multiple teams.

Communicating efficiently and effectively with our customers, owning customer communications from initial contact until resolution. Becoming an encyclopedia of knowledge. Working with Product teams to identify issues and offer informed opinions. Continuously identify Help Center content gaps and record knowledge

Serve as a facilitator between the patient and the company, ensuring a seamless experience by providing product and service information, answering questions, and resolving any emerging customer problems. Handle patient complaints and identify the appropriate response and strategy to solve customers' issues as quickly as possible.

This role involves addressing inbound customer inquiries via phone, email, and live chat, serving as the primary line of communication between the organization and its customers, and passing customer feedback to the Engineering, Product, and Executive teams working 9am-6pm PST.

The Customer Success Manager role at Omnisend is a crucial part of customer and partner success. This position is perfect for client-oriented and goal-driven individuals who are passionate about ecommerce and marketing with great technical and interpersonal skills. You will develop strategies, onboard clients, provide guidance, and contribute feedback to enhance customer engagement.

Define and execute the strategy for our customer support function. This leader will be responsible for evolving our support operations, implementing best-in-class tools and processes, and ensuring we deliver exceptional customer experiences at scale. This leader will cultivate a customer first mindset.

Become part of an iconic brand by owning and administering Customer Support platforms, designing and implementing workflows, training AI systems, monitoring performance, and collaborating with teams at Scout Motors and partner SaaS companies to improve integrations and advise leadership on innovations.

As the first point of contact, the Customer Support Specialist will address client questions and troubleshoot problems, offering support through live help calls, responding to support chats or emails, onboarding assistance, and follow-ups. In addition, they will contribute to company growth by creating and updating help articles.

You'll develop expertise in our platform and become a subject matter expert for our customers, keeping on top of updates in each release, use strong critical thinking and troubleshooting abilities to correctly identify, investigate and resolve technical or usage issues, and answer chats, emails and phone calls throughout the day, to provide responsive live support.