Jane

As a Customer Support Representative, you will cultivate lasting client relationships, empower customers with expertise, and deliver engaging demo sessions. You will also streamline customer onboarding and collaborate to enhance customer experience by partnering closely with the Clinic Sites team.

We’re looking for a Senior People Partner to support our Product, Design, and Marketing teams at Jane in building engaged, collaborative, and high-performing teams. This is a high-touch, high-trust partnership that sits at the intersection of strategy and people. You’ll work closely with the Jane Leadership Team, including our CMO, VP of Product, and VP of Design, while also being deeply embedded in their teams, supporting individuals as a coach, sounding board, and advocate.

You'll play a key role in supporting and extending our public-facing web properties - including the main Jane website, Front Desk Digital, and various campaign and promotional pages. In this role, you’ll help us move toward modernizing both our technology and user experience by building on our new Content Management System (CMS) and contributing to the growth of our Design System.

We’re looking for a process-oriented, technically strong systems specialist to help elevate the tools that power Jane’s Support team. As our Customer Success Operations Systems Expert , you’ll join our Customer Support Operations team on a 6-month contract to ensure that the platforms our team relies on, such as Talkdesk and HelpScout, are running smoothly and efficiently. This role is a great opportunity to drive meaningful change in how we serve our customers.

You’ll build and lead Jane's fraud prevention program, shaping a comprehensive and forward-thinking strategy to protect Jane and its customers as they scale. Applying strategic vision and technical acumen, you’ll assess the current state, identify vulnerabilities, and implement scalable, proactive measures against evolving fraud threats by designing key controls, implementing detection tools, and creating training programs working cross-functionally.

Submit insurance claims with accuracy, using CPT, ICD-10, and HCPCS codes. Follow up on denials, delays, and unpaid claims—no loose ends here! Communicate with insurance companies and patients with kindness and clarity. Post payments, adjustments, and write-offs to patient accounts. Verify insurance eligibility and benefits ahead of time. Work closely with providers. Keep patient info secure and stay HIPAA-compliant. Stay on top of billing rules, payer guidelines, and industry changes.