The Client Service Specialist will be the primary point of contact for clients, ensuring their needs are met with professionalism, efficiency, and a strong understanding of insurance products and services. The ideal candidate thrives in a fast-paced environment and is committed to delivering exceptional service and support to both clients and internal teams. Responsibilities include answering client inquiries, following up with warm leads, and maintaining client records.
As a Personal Lines Account Manager, you will perform many diverse responsibilities which ultimately help us succeed in providing extraordinary customer service to our Personal Lines customers. The Personal Lines Account Manager will play a crucial role in the insurance industry, acting as a liaison between the Client and the Carrier.
As a Claims Specialist on the Customer Team, you will own the assessment and settlement of claims within their own settlement authority, using strong attention to detail and great organizational and time management skills to succeed. You will review and assess customers’ claims through the XClaim platform for a fast resolution and prompt payment, regularly collaborating with the Support, Content, and Complaints teams to ensure SLAs and NPS are achieved.