Serve as a strategic advisor to enterprise healthcare customers, building relationships with C-suite executives and driving outcomes, adoption, and growth.
Develop and execute account plans, lead executive business reviews, and identify improvement opportunities through data analysis.
Collaborate with internal teams and facilitate stakeholder collaboration to advance care coordination and network performance.
PointClickCare is a leading healthcare technology company that provides software solutions for care coordination across acute, post-acute, and payer settings. With a focus on value-based care, the company serves a large enterprise client base and fosters a culture of innovation and customer partnership.
Own the team's metrics including first response time, median time to close, and SLA adherence, coaching rather than reporting.
Build a 24-hour weekday coverage model from a 12-hour window, including shift design and hiring across US, London, and Seoul.
Stand up a formal QA process for support tickets, turning findings into coaching and process improvements.
Fieldguide builds AI-powered software for audit and assurance practitioners to enhance trust in global commerce and capital markets. The company has raised over $125M from top investors, serves more than 50% of the top-100 CPA firms, and maintains a remote-first, inclusive, and supportive culture.
Lead a remote customer support team during night shifts to achieve operational excellence and resolve complex cases.
Use data-driven analysis to optimize team performance and identify process improvements through cross-functional collaboration.
Foster a culture of growth and wellbeing by mentoring team members, providing feedback, and promoting inclusive leadership.
Wise is a global technology company building the best way to move and manage money across borders. With a diverse team of over 5,000 employees, they foster a mission-driven, inclusive culture focused on innovation and customer savings.
Managing a portfolio of foundational clients, building strong relationships and driving patient and client impact.
Coordinating implementation projects and owning the process for new client launches.
Delivering reporting, leading renewals, and resolving client issues as they arise.
CancerNavigator is a healthcare startup that provides white-glove, end-to-end cancer support services for patients and their families. The company serves approximately 1 million covered lives across 65 clients and values putting patients first, respect for responsibility, and kindness.
Own a portfolio of Enterprise and Strategic accounts end-to-end — from onboarding through renewal — with full accountability for retention and net revenue expansion
Design and run tailored rollout and enablement programs that get large organizations to value fast and build internal momentum for broader adoption
Lead QBRs and EBRs that connect Scribe's impact to the metrics executives care about, and use those conversations to surface expansion opportunities
Scribe provides a Specialized Intelligence platform that captures how work happens and turns it into a living asset for teams and AI agents. Founded in 2019, the company has grown to 7 million users across 600,000 businesses, is valued at over $1 billion, and has been named a LinkedIn Top Startup.
Provide exceptional customer support throughout implementation and daily use of the platform.
Manage stakeholder relationships and ensure data quality for German renewable energy portfolios.
Act as strategic advisor, analyzing customer KPIs and driving product improvements based on feedback.
Streem Energy develops a next-generation SaaS platform for commercial management of renewable energy assets. The company fosters a dynamic, entrepreneurial environment with an international team focused on accelerating the energy transition.
Use platform expertise to advocate for users and influence product roadmaps.
Work with cross-functional teams to define workflows for new feature launches and drive issue resolution.
Own projects to improve operational processes and present data-driven insights to stakeholders.
Coursera is an online learning platform that partners with universities and organizations to offer courses, degrees, and certificates. The company values internal mobility and growth, with a globally distributed team that emphasizes collaboration and flexibility.
Manage a portfolio of 500–600 customers through digital-first engagement strategies.
Design and deliver digital campaigns aligned with lifecycle stages to drive adoption and retention.
Monitor customer health and usage data to identify risks and take proactive actions.
Abnormal Security uses behavioral AI to protect organizations from AI-powered cybercrime. They have 4,500+ enterprise customers and foster an inclusive, collaborative culture.
Manage a portfolio of gym owner clients as the primary point of contact across Slack, Zoom, phone, and email.
Run weekly coaching calls to identify bottlenecks, review KPIs, and hold clients accountable to their goals.
Collaborate with marketing, sales, and leadership to improve client retention, results, and referrals.
SanterMedia is a digital marketing and coaching agency helping gym owners grow revenue, profit, and impact through performance-driven advertising, sales systems, automation, and business coaching. They are a remote team focused on high standards, accountability, coaching, and transforming 1,000,000 lives through fitness.