Provide technical assistance and support for incoming queries and issues related to equipment. This involves diagnosing and troubleshooting complex equipment problems, ensuring timely and effective resolution. Document all customer interactions and technical issues in the customer relationship management (CRM) system. Support one model family within the AWP, TMH, or Scissor model families
As a Product Support Specialist I, you’ll play a crucial role in ensuring our customers’ success by providing technical expertise, troubleshooting complex issues, and supporting internal teams. This position is ideal for someone who thrives on problem-solving, and is passionate about delivering exceptional customer experiences. You’ll handle escalated support cases, analyze data, prepare support documentation, and collaborate across departments to maintain customer trust and satisfaction.
The Customer Success Manager (CSM) drives adoption, value, and long-term customer partnership across a portfolio of strategic accounts. CSMs act as trusted advisors and proactive problem-solvers who champion customer outcomes, influence executive stakeholders, and collaborate cross-functionally to ensure an exceptional customer experience. This role requires strategic thinking, strong communication, relationship-building, and data interpretation.
Help troubleshoot problems for customer accounts and other account related issues, offering comprehensive trading and campaign information. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Demonstrate an in-depth understanding of products, functions, features and benefits. Assist with users via live chats, ensuring prompt and accurate responses. Identifying enquiries, escalating accordingly and resolving enquiries, conduct, collaboratively with relevant teams. Manage institutional Telegram chats, providing high-quality support to institutional clients.
The Technical Support Specialist is responsible for providing remote technical support for Growth Direct™ systems to meet or exceed customer expectations across primarily the US market. This position requires advanced problem-solving skills, both technically and in handling customer situations in pharmaceutical quality control environments. The Technical Support Specialist is an experienced professional with well-developed communication skills who has a full understanding of GxP practices, LIMS/QMS systems, and company policies.
As a Customer Success Manager at Cresta, play a pivotal role in ensuring our customers' success and driving business growth. Foster strong customer relationships, play a major role in retention and expansion, and be an advocate for our customers internally to influence roadmap and process improvements.
Sword Health is looking for an entrepreneurial, growth-driven individual to join their fast-paced and dynamic Customer Success team. In this role, you will work closely with partners, customers and internal teams to onboard, manage, and expand Sword’s portfolio of employer customers, playing a critical role in driving customer satisfaction, retention, and revenue growth. They are seeking Customer Success experts who excel at managing and growing diverse accounts, building strategic relationships, and delivering impactful, measurable results. The ideal candidate is organized, detail-oriented, and resourceful, with a natural talent for collaboration and a strong passion for expanding access to quality healthcare for those who need it most.
Empower specialists to deliver outstanding customer support for industry-leading 3D design, engineering, and entertainment software. Tackle customer challenges, drive proactive support programs, and influence service strategies—all while helping your team grow and succeed. Gather and analyze the most critical information needed to understand problems and generates innovative ideas and solutions.
The Customer Success Manager is responsible for building strong client relationships to drive engagement, retention, and growth. In this role, you’ll address client needs, identify effective solutions, and collaborate cross-functionally to deliver an exceptional customer experience. As a trusted partner to colleges and universities, you’ll help institutions leverage Lightcast’s workforce analytics.