Responsibilities include serving as main contact following implementation to ensure a great customer experience and partnering with others to manage customer outcomes for long-term success. The role involves nurturing strategic relationships and advocating for customers. Requires 5+ years in a customer-facing role and a Bachelor’s Degree.

The Agent Enablement & Vendor Operations Specialist supports agent performance, manages vendor relationships, handles complex escalations, and optimizes operational workflows to drive efficiency and service excellence, ensuring BPO partners meet key performance metrics and customer experiences are continually improved.

As the Quality Assurance and Customer Experience Intern, you will support the customer service team with food safety investigations, quality assurance tasks, and customer experience initiatives; the role involves optimizing customer service software and analyzing customer feedback to identify areas for improvement. You will participate in continuous improvement workgroups.

As a Customer Success Manager at FORM, you will advocate for, consult with, and empower our customers to make the most of the GoSpotCheck platform. You’ll be involved with your customers' onboarding experience, provide training and support, and encourage adoption throughout the customer lifecycle.

This dynamic role involves building customer relationships and converting them into long-term revenue growth. You will provide strategic guidance on operational and product-related issues, advocate for clients internally, and champion new products to facilitate client business expansion with Deel.

The Service Quality Improvement Specialist transforms data into actionable insights to enhance the member experience, quality of care, and service excellence. This role helps leaders understand member feedback, assess operational performance, and identify opportunities for scalable improvements, thriving in a fast-paced environment.

The Customer Success Manager (CSM) will ensure the client's journey fulfills expectations and realizes the value of their investment in Lightcast’s Professional Services, looking for opportunities for project expansion, cross-sales, and repeat business to retain and grow revenue. The CSM will work with the Sales team to bridge the gap between the sale close and the project start.

Provide support throughout the customer's entire life cycle including deployment, training, and adoption, ensuring clients are provided with a world-class experience and opportunities to further develop their business. Manage a book of business ensuring strong customer health and adoption to achieve retention revenue targets.

The Senior Customer Success Manager will build long-term, strategic partnerships with Axon’s larger customers. They will work with clients to understand workflows, organizational structures, and requirements. As the main point of contact, they will provide best practices and help customers achieve operational goals using Axon’s products. They will also work with cross-functional teams to provide insight into customer needs and challenges.

Responsible for managing the day-to-day operations of the Scan.com customer service/operations team of Schedulers and Operations Leads, ensuring efficient workflows, and aligning operational goals with customer satisfaction objectives. This role is critical for overseeing the performance of schedulers and customer service, managing patient scheduling, and optimizing the workflow.