Coordinate and manage tickets in ServiceNow, ensuring proper prioritization, assignment, and flow.
Identify recurring patterns in ticket data and propose improvements to increase queue management efficiency.
Prepare clear process documentation, visualizations, and monthly service reports for clients.
Software Mind develops impactful solutions for global companies. The company fosters a culture of openness, respect, and grit, with a focus on enjoyment and growth.
Serve as the escalation point for complex technical issues beyond Tier-1 support, including platform dashboards, data pipelines, and AI-driven insights.
Investigate, reproduce, and resolve product bugs and data discrepancies while performing root cause analysis across multiple eCommerce environments.
Collaborate with engineering, product, data, and customer success teams to prioritize issues and drive resolutions while maintaining knowledge base resources.
Bright Insights offers an AI-powered eCommerce intelligence platform used by leading global businesses. The company values ownership, analytical thinking, and continuous improvement in a fast-paced environment.
Own growth strategy for SMB customer portfolio, identifying expansion opportunities and increasing product adoption.
Leverage data, AI tools, and proactive outreach to discover growth potential and engage customers.
Partner cross-functionally with Sales, Customer Success, and Revenue Operations to drive scalable customer success programs.
Nylas provides APIs for developers to integrate email, calendar, and contacts into applications. Supporting over 100,000 developers and 900+ companies globally, they foster a culture of innovation and collaboration across sectors.
You own the long-term partnership with higher education institutions, setting strategic direction and aligning goals with the PeopleGrove platform.
You lead a team of Engagement Managers to drive adoption and ensure renewal outcomes across your portfolio.
You serve as the senior point of contact for institutional leadership, advocating for client needs internally and tracking performance metrics.
We are the trusted leader in student and alumni lifecycle engagement, helping colleges and universities drive real outcomes. With over 16 years of industry leadership and a dedicated team of over 100 professionals, we offer innovative software solutions and foster a collaborative, purpose-driven culture.
Develop and maintain dashboards to monitor key compliance metrics.
Manage data requests from global regulators, ensuring quick and accurate delivery.
Support financial crime investigations by analyzing complex datasets for trends and anomalies.
MoonPay is a unified payments platform for digital currency, making it easy to buy, sell, swap and pay in digital currencies. Trusted by over 30 million customers and 500 partners, the company is committed to compliance and fostering a diverse, inclusive culture.
Develop strong customer relationships across a portfolio of Scandinavian clients.
Manage all aspects of support and account management to maximize product utility.
Achieve renewal and expansion targets through proactive engagement and data-driven insights.
Hudl helps sports teams capture video, analyze data, and share highlights to improve performance. As a team behind the team, Hudl fosters a culture of support and innovation, and was recognized as one of Newsweek's Top 100 Global Most Loved Workplaces.
Drive organizational-level insight and risk identification through analysis of NPS, CSAT, churn, and account health.
Design strategic measurement frameworks and leading indicators for retention and expansion.
Influence cross-functional priorities through executive reporting and data-backed recommendations.
Scorpion is the leading provider of technology and services helping local businesses thrive through marketing tools and AI support. It fosters a culture of winning mindset and teamwork, with real human experts committed to client success.
Lead and inspire a customer-obsessed support team, setting high standards for service quality.
Analyze support data to identify patterns and drive improvements in customer experience.
Work with leadership to develop strategies that enhance customer satisfaction and team performance.
Wolt creates technology that brings joy, simplicity and earnings to neighborhoods worldwide. With a global presence in over 500 cities across 30 countries and backed by DoorDash, we foster an entrepreneurial, fast-paced culture where learning and shipping are key.
Lead and develop a team of 8-15 customer care employees through coaching, performance reviews, and workload management.
Drive team performance and quality by monitoring KPIs, conducting audits, and ensuring consistent adherence to standard operating procedures.
Collaborate cross-functionally to improve customer experience and retention, using tools like PowerBI and Salesforce to track trends and coach to gaps.
Culligan Quench provides on-demand filtered water solutions to eliminate single-use plastic bottles, serving over 120,000 customers across North America. With more than 1,600 team members and headquarters in King of Prussia, PA, the company values innovation, customer focus, and operational excellence.
Own post-go-live success for a portfolio of enterprise and midmarket Omni partners, driving partner health and GBV growth from first booking through sustained performance.
Coordinate onboarding and activation, defining milestones and building multi-threaded relationships across partner teams from contract signature to go-live.
Manage a tiered portfolio to identify expansion opportunities, surface pipeline for upsell, and feed partner insights back into product and engineering.
Engine transforms business travel into a personalized, rewarding, and simple experience through a platform combining corporate travel, a charge card, and spend management. Over 30,000 companies use Engine, supporting 1 million travelers, and it is recognized as one of the fastest-growing travel and fintech platforms in North America with a culture that values inclusion and innovation.