Remote Customer service Jobs • Data Analysis

The Global Service Center Analyst will drive operational excellence and deliver top-notch customer service, ensuring smooth, efficient global processes for clients. You will collaborate with cross-functional teams to provide strategic insights, resolve complex issues, and enhancethe overall client experience, contributing to Deel’s mission of making global employment effortless.

As part of the Fraud Prevention Tactics team, you will decide the fraud prevention strategy for each industry. This role involves optimizing payment rejection decisions and improving user experience, while considering chargeback and conversion rate targets. You will identify fraud patterns, develop efficient rules, collaborate with data science, analyze databases, and manage KPIs for key clients, delivering tailored solutions.

A dynamic and results-oriented Customer Success Analyst is needed to ensure customer satisfaction and retention. Responsibilities include cultivating relationships with clients, resolving issues, identifying upsell opportunities, and using data-driven insights. Candidates should have experience in Customer Success, data analysis, and client management.

As a Customer Success Specialist, you will support enterprise learners and admins in Turkey. You’ll play a critical role in driving engagement, retention, and success across our B2B customer base. Responsibilities include leading onboarding sessions, driving platform engagement, supporting admins with inquiries, recommending usage optimizations, monitoring learner progress, and generating reports.

As a Customer Support Lead, you’ll work closely with a group of 4 to 6 Team Captains, each leading their own team of 8 Support Drivers. Your role is to help them thrive as people leaders, grow in their leadership journey, and ensure that our day-to-day operations run smoothly. You’ll also support meaningful projects that improve how we serve our customers, the team and Jane.

A detail-oriented professional is needed to ensure the accuracy, consistency, and quality of moderation decisions that uphold Discord's community standards. You will review and audit moderation decisions related to minor safety and exploitative content. You will also provide constructive feedback to moderators, develop calibration sessions, influence policy updates, and report on quality trends.

As Customer Success Manager, you will be responsible for the successful delivery of our clients’ campaigns, managing client relationships and guaranteeing successful customer campaign delivery by providing answers to key business questions around promotional activities, category, range, and overall retail strategy. You will play a central role in our Go-To-Market team, guaranteeing you exposure to our most strategic topics and will be working hand in hand with the sales, community management and tech teams.

Reporting to the Senior Manager, Global Customer Service, this role brings to life what great service looks like at Minted, working with frontline reps and contact center leaders, within Minted and with global partners. The perfect fit is someone who loves growing and developing people and understands what it takes to deliver great customer experiences, excited about being part of building a world-class customer service team.

You will be a key player in the growth of the region by providing high quality training, education and support to Catapult’s customers across the entire range of athlete tracking hardware and software solutions. You will have an understanding of the sports industry and how the intersection of technology and sport is driving performance improvement. You will become a product expert and utilise this expertise to drive product adoption for your customers.

As a Scaled Customer Success Manager at Signifyd, you will drive success, net revenue retention, and expansion within our Mid-Market portfolio. As a member of this segment’s team of Scaled CSMs, you will proactively engage existing merchants using key metrics, mitigate churn risks, and onboard new merchants. The ideal candidate is results-oriented and comfortable engaging with a high volume of clients daily.