You will play a crucial role in ensuring the successful integration and implementation of processes within your assigned practice and maintaining accountability and driving adherence to established standards. You will identify and analyze processes around various departments to streamline operations and reduce inefficiencies.
As a Customer Success Strategist, you'll be the main point of contact for our growing base of enterprise customers, ensuring they extract maximum value. This role blends technical understanding with relationship management, data storytelling with project execution. You'll help shape how we deliver exceptional customer experiences at scale.
The Technical Customer Success Manager will serve as the bridge between the product implementation team and product support, perform analysis to help diagnose and triage problems, manage customer deliverables, and lead go-live activities. The ideal candidate will have experience supporting Medicaid data sets(T-MSIS) and promoting a product’s capabilities based on customer’s needs.
We are seeking a detail-oriented Operations Specialist with a focus on fraud prevention, KYC compliance, and payment management to join our expanding team. Early detection and prevention of fraudulent accounts and suspicious transactions through comprehensive analysis and review of transactional data. Conducting KYC procedures to verify customer identities and assess risk levels. Managing the entire payment process, including receiving, processing, verifying, and reconciling invoices.
Serve Newfront employee benefits clients with the optimal combination of employee benefit programs, communication, and service administration to help them achieve their business goals. Partner with large, Bay Area technology clients and value new and fresh ideas. This position requires traveling to visit clients and prospects.
You'll join our Fitness & Wellbeing vertical, offering market-leading software products to gyms, health clubs, leisure, and parks & recreation centers, helping to secure the long-term success of our clients. Leading on technical investigation work and providing support throughout the entire customer life cycle, you'll build strong, long-lasting relationships and become a trusted advisor. Operate as the customer's trusted advisor, cultivate relationships, and provide a consistent and frictionless experience.
The Production Support Operations Team plays a critical role in delivering the highest level of customer service to Arcadia's clients. As a Production Support Operations Analyst, you will be on the front lines triaging, investigating, and resolving common issues reported by Arcadia customers and internal stakeholders, or escalating more complex issues for further review.
The Customer Success Manager, Key Accounts play a critical role in driving customer satisfaction, retention, and growth within some of our largest and most strategic accounts and will be responsible for building and maintaining strong relationships with key stakeholders, proactively identifying and addressing customer needs, and ensuring successful adoption and utilization of the Sprout Social platform.
You’ll be the face and voice of Deel for our clients, both internally and externally, building genuine and durable customer relationships and converting them into opportunities for long-term revenue growth. You will serve as our client’s trusted advisor by providing strategic guidance on operational and product-related issues and be an internal advocate for clients with Deel by championing new products and capabilities.
Refine and optimize support processes with a strong emphasis on quality, content, and efficiency. Review both agent and AI responses to ensure they’re accurate, relevant, and uphold standards; update and maintain support materials to drive consistency; and identify and fix any process breakdowns. Craft effective prompts for our AI chatbot.