We are seeking a dynamic Social Media and Community Specialist to join our team and serve as the voice of our brand across social media platforms. This role combines traditional customer support with social media and community management, making it perfect for someone who thrives in a fast-paced, technology-driven environment.
As the Customer Support Lead, you’ll work on the frontlines with our Customer Support team — resolving queries, coaching team members, and driving operational improvements. You’ll be responsible for ensuring timely, high-quality responses, identifying trends, and escalating systemic issues to improve the product and support function. You’ll lead by example and help shape a high-performing, customer-centric team.
Working closely with our Customer Operations Specialists, you’ll provide critical, timely support for our customers around the world as a Customer Support Agent. You will act as the first point of contact for customer queries via chat, email and phone, resolve support tickets from initiation to resolution, and update support content based on recurring issues and product updates.
You'll join our Fitness & Wellbeing vertical, offering market-leading software products to gyms, health clubs, leisure, and parks & recreation centers, helping to secure the long-term success of our clients. Leading on technical investigation work and providing support throughout the entire customer life cycle, you'll build strong, long-lasting relationships and become a trusted advisor. Operate as the customer's trusted advisor, cultivate relationships, and provide a consistent and frictionless experience.
As a Complaints Advisor at Monzo, you will be the point of contact for customers who feel particularly disappointed in the service provided, speaking to customers on the telephone as well as through in-app chat, social media platforms and email. You'll investigate complaints, provide crucial feedback to Monzo, cultivate a customer-centric culture, and help mitigate future customer problems.
The Customer Service team plays a crucial role in assisting customers with their Loan, Card, and Motor inquiries from application to completion. As the first point of contact, you’ll be pivotal in resolving queries and ensuring customer satisfaction throughout their journey. You will be responsible for reviewing customer applications and leverage skills to consistently meet quality standards.
Looking for Expert COps (Customer Operations Advisers) to join the Payments team to become subject matter experts in Payments by working on some of the most complex payment issues, providing Monzonauts support, and troubleshooting complex customer queries.
As a Customer Support Executive, you'll play a vital role in ensuring customers have a seamless journey with resolving customer issues and ensuring swift response times. Measured through team KPIs, including resolution time and response time and answering customer inquiries.
We look after customers that have reached out to us via Facebook, Twitter, Instagram, Tik Tok, You Tube, Blue Sky.... and delivering exceptional customer service with each interaction. We take on new challenges and come across some complex issues to get our teeth stuck in to. The customer is always at the forefront of what we do in Community Management and we always strive for quality.