Remote Customer service Jobs • UK

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As Head of Service, you will deliver on the strategic and operational delivery of our Victim Services. You'll oversee case management systems, staff performance, and service development, ensuring services meet contractual requirements and deliver impactful outcomes for victims and witnesses. You will act as the primary point of contact for commissioners and contribute to Catch22’s wider justice strategy, with a focus on growing our national Victim Services portfolio.

As a Customer Support agent, you’ll work alongside a 30+ group of agents as we expand our services across the UK, providing fast, reliable, and friendly support to customers. This role involves answering tickets across email and live chat, supporting stores across the UK, and helping build our processes as we scale, embodying Gopuff’s tone of voice, and helping resolve issues in real time. Please note this role is a 0 hour contract.

Monzo is looking for a Complaint Handler to join the FOS Complaints Expert team within our Customer Operations team to ensure we offer the best possible service to our customers, even when things go wrong. In this role you will learn about the Financial Ombudsman Service(FOS) and the FOS complaints process at Monzo, handle FOS complaints, and be the point of contact between the Complaints Team and FOS investigators.

Our COps are all about Customer Experience and part of a team that's here to make sure that customers want to tell friends, family and social media followers about the great experience they had with their bank. You’ll be our customers’ first point of contact and your mission will be to make sure that they feel confident that their issue is resolved with little to no fuss.

We are looking for a Danish speaking Customer Support Specialist to join our team. Your core responsibility will be taking enquiries over online chat, email and by phone, answering questions regarding our Sign In App platform features and pricing. This is a remote position based in the United Kingdom.

CSM will be responsible for onboarding new high-value customers immediately after conversion, understanding their desired outcomes and goals, and expediting their path to success. CSM will serve as the primary contact for the first few months, collaborating with internal teams to facilitate consultative discussions and overcome any hurdles, ensuring a seamless and enjoyable onboarding journey for the customer.