Making energy easy by helping customers understand their bills, meters, and tariffs. You will solve problems like a pro, whether it’s a billing query, a meter issue, or a complex energy conundrum. Providing end-to-end service via phone or email, handling queries from start to finish, including complaints. You will treat every customer with care and have a real impact, advising on greener energy choices.
Job listings
Making energy easy by helping customers understand their bills, meters, and tariffs. Solving problems like a pro, from billing queries to complex energy issues. Providing end-to-end service ensuring customers get the right help. Thinking on your feet, delivering solutions that make sense and treating every customer with care.
UK
7w PTO
As a Customer Service Advisor, you will be the first point of contact for customers across multiple contact channels, mainly phone, but may also include email and live chat. The role involves resolving customer issues, troubleshooting service problems, offering new services, and assisting with billing and payments. You'll work towards KPIs such as First Call Resolution, Customer Ease Score, Average Handling Time, and Quality & Compliance.
A highly motivated individual delivers on customer promises and consistently demonstrates strong knowledge of different products, policies and procedures. Able to work flexibly across different work streams including responding to medium complex/regulated complaints. Communicates clearly with customers and colleagues ensuring decisions can be understood by customers. Enjoys a fast paced environment and adapts well to change.