Remote Customer service Jobs · UK

• Resolve customer queries directly via help desk.
• Monitor team performance and ticket queues to ensure prompt resolution.
• Maintain and update internal and external support content based on common queries.

The Vulnerable Customers role involves working with adults facing varying difficulties, providing strong customer service, resilience, and boundaries. Responsibilities include handling escalations, communicating with customers via phone and chat, and assisting individuals with addictions or those struggling. This is a calls-based role that will be upsetting and unsettling. Please do not apply if you feel that these calls will be triggering for you to deal with.

As a Customer Success Manager at Karbon, you'll take ownership of your own clients and become an expert in the best practices of practice management, providing consultative advice to drive change. You will function as a crucial link between our customers and your fellow Karbonites, identifying churn risks and maximizing revenue with healthy accounts and managing customer renewals.

Own the post-sale client journey, manage communication, and ensure every household receives a seamless, high-quality service. This position requires someone who handles demanding households calmly, communicates clearly, likes fast-paced work, and can manage multiple clients. You'll work alongside the Nutrition & Chef Manager, Operations, and Founders to onboard new clients, manage daily communication, and coordinate with various teams to keep each client’s service running smoothly.

The Manager, Client Experience leads the UK's integrated client-facing operations, combining Technical Support and Client Success functions to deliver exceptional service throughout the client lifecycle. This role drives client satisfaction, retention, and growth by ensuring seamless resolution of technical issues while proactively managing relationships that maximize value realization from Intelerad's medical imaging solutions.