Provide first-line customer support across phone and live chat for telecoms products.
Troubleshoot issues including broadband connectivity, Wi-Fi, and mobile services.
Work towards KPIs such as first call resolution and customer ease score.
Utility Warehouse is a utility company that provides energy, broadband, mobile, and insurance services in one place. They are aiming to double in size and focus on putting people first with a supportive team culture.
Handle inbound calls from customers moving or cancelling services, offering appropriate products
Meet call handling KPIs and sales targets with at least 5 calls per hour and 90% adherence
Attend training, upskilling sessions, and team huddles to continuously improve
UW provides utilities all in one place, including energy, broadband, mobile, and insurance. They are a growing company with big ambitions and a strong focus on people and culture.
Engage directly with customers to negotiate repayment plans and analyze financial situations to create tailored solutions.
Ensure adherence to GDPR, FCA, and FDCPA regulations while handling customer complaints and resolving conflicts.
Prioritize multiple tasks and work with internal teams to support customer outcomes.
Capital on Tap is a financial platform that provides small businesses with credit cards, spend management, and savings products. They have over 1,000 employees and a culture focused on inclusivity and hard work balanced with fun.
Handle high-volume inbound and outbound calls (around 450/week) to guide patients through their treatment journey.
Manage patient appointments, documentation, and queries with empathy and accuracy.
Update patient records in compliance with GDPR and collaborate with clinical team for smooth patient experience.
Montu UK is a leading digital health company specialising in cannabis-based medicines, dedicated to improving patient access to safe and effective treatments. As a fast-growing organisation, we offer a collaborative and supportive environment where talented people can develop their careers.
Answer customer queries with the aim of sorting things out first time.
Provide the best Customer Care experience and achieve KPIs like Average Call Handling time and Quality.
Liaise with other departments and join team huddles to resolve queries effectively.
Utility Warehouse is a utility company that provides energy, broadband, mobile, and insurance services under one bill. They aim to double in size and foster a supportive, inclusive culture with a focus on customer service.
Serve as the primary escalation point for technically complex tickets from paying customers, taking full ownership through resolution.
Diagnose and troubleshoot advanced Tailscale-specific issues like ACL misconfigurations, subnet routing, and identity provider integrations.
Manage a ticket queue with consistent focus on SLA adherence and drive high CSAT scores.
Tailscale builds software to securely interconnect people and devices, making networking easy. Founded in 2019, the company is fully distributed and backed by Accel, CRV, Insight, Heavybit, and Uncork Capital.
Drive customer onboarding, adoption, and ongoing usage of ScriptRunner products across a portfolio of small to medium accounts.
Proactively engage customers to ensure retention, satisfaction, and maximum product utilization.
Act as the voice of the customer, feeding feedback and feature requests to internal teams to shape product direction.
ScriptRunner is the market leader in automation and customization for Atlassian tools like Jira and Confluence, helping teams automate tasks. They are part of The Adaptavist Group, offering a flexible, remote-first culture with generous benefits and a focus on diversity.
Deal directly with customers via letter, email and telephone to ensure delivery against service contractual requirements.
Meet standards and deadlines while performing duties with minimum support, completing high workload consistently.
Coach and mentor junior staff, share best practices, and lead update sessions to improve team skills.
NEC Software Solutions, part of global tech giant NEC Corporation, develops software that helps dispatch ambulances, support families, and keep trains moving. With over 3,000 employees, they foster a caring culture focused on employee assistance and development.
Providing friendly, professional support to customers via phone, email, and live chat.
Resolving issues efficiently while taking full ownership of each case from start to finish.
Proactively identifying ways to improve customer experience and suggesting process improvements.
Capital on Tap is a financial platform providing a business credit card, spend management tools, and savings products for small businesses. With over 1,000 employees, £20bn in annual card spend, and 200,000+ customers, the company is profitable and growing.
Lead delivery of high-quality depositary oversight services across a diverse portfolio of investment fund clients.
Manage client relationships, lead a high-performing team, and ensure regulatory compliance including asset verification, cash monitoring, and oversight.
Drive operational excellence, strengthen governance, and support the growth of the Depositary function.
We are a leading Investor Services group offering end-to-end services in administration, accounting, reporting, regulatory and compliance needs of the investment sector worldwide. We employ a global workforce of 6,500+ people across 24 jurisdictions and have assets under administration exceeding US$857 billion.