Customer Support Lead

As the Customer Support Lead, you’ll work on the frontlines with our Customer Support team — resolving queries, coaching team members, and driving operational improvements. You’ll be responsible for ensuring timely, high-quality responses, identifying trends, and escalating systemic issues to improve the product and support function. You'll lead by example and help shape a high-performing, customer-centric team. In this role, you will resolve customer queries, monitor team performance, provide coaching, handle escalations, and track support metrics like response times and satisfaction scores. You will also identify recurring issues and collaborate with product and engineering teams to resolve them. The role requires flexibility, including potential weekend and evening work.