Manage a team and oversee a strategic set of customers.
Execute company and Customer Success strategy to deliver business critical outcomes.
Foster senior level customer relationships and drive strategic alignment.
They are focused on optimizing business decision-making through their leading AI-infused scenario planning and analysis platform. Their winning culture is the engine that drives their teams of innovators and they champion diversity of thought and ideas, behave like leaders regardless of title, and are committed to achieving goals.
Act as the single point of contact for critical customer escalations.
Lead internal war rooms, coordinating resources across teams.
Drive Root Cause Analysis processes, translating findings into actionable steps.
Netomi is the leading agentic AI platform for enterprise customer experience. They work with the largest global brands and are backed by WndrCo, Y Combinator, and Index Ventures, helping enterprises drive efficiency, lower costs, and deliver higher quality customer experiences.
Provide quality customer service experience to consumers and customers.
Communicate effectively with consumers via all channels including telephone, email, chat, and social media.
Analyze trends in customer reviews and social sentiment for actionable insights.
Jobgether uses an AI-powered system to ensure applications are reviewed objectively and fairly. They identify the top-fitting candidates and share the shortlist with the hiring company, with final decisions managed by the internal team.
Act as the lead Subject Matter Expert, handling sensitive, high-stakes relationships.
Mentor junior associates, refining service standards.
Partner strategically with Wealth Advisors to ensure a world-class Wealth Management client experience.
Wealthsimple aims to help everyone achieve financial freedom by reimagining how people manage finances. They are the largest fintech company in Canada, with over 3 million users and more than $100 billion in assets, fostering inclusive and high-performing teams.
Provide exceptional customer service and act as a brand ambassador.
Support all aspects related to the customer's digital sports platforms via chat, SMS, email/web-form, social, voice and self-service.
Create best-in-class experiences for all fans that contact us by demonstrating patience and acknowledging customer problems and issues.
Sutherland is a digital transformation company and has been helping customers globally achieve greater agility and transform automated customer experiences for over 35 years. They work with some of the world’s most known brands in dozens of industries.
Leading the implementation process for Kojo’s customers quickly and with a high degree of responsiveness and service.
Effectively supporting ~20 concurrent implementation projects, ensuring all new Kojo customers receive a personalized and hands-on experience.
Conducting meetings and consultations with stakeholders to identify project requirements and define scope, deliverables, and timelines.
Kojo is transforming the way commercial construction companies buy their materials, making buildings cheaper and easier to build. Founded in 2018, Kojo is now one of the fastest-growing construction technology companies in the world, valuing diverse perspectives and committed to building an inclusive workplace.
This is a doer role, acting as the technical bridge between clients, product, and engineering.
Translate business requirements into reliable system configurations and proactively identify opportunities to improve processes and automation.
Own and execute technical platform setup and configuration for clients.
SaaS Talent is a recruiting, business development, and growth partner with 20+ years of experience in SaaS and Hi-Tech. They help companies scale and transform their business by streamlining sales, marketing, and operations, hiring ideal talent, and getting funding, having worked with 100+ companies.
Manage a caseload of in-progress applications through the underwriting process
Coordinate and follow up on medical exam bookings with vendors and clients
Handle inbound calls and respond to client emails
PolicyMe is Canada’s leading digital insurance solution, offering straightforward and affordable financial protection for families. They operate with a remote-first culture and have sold over $10 billion in insurance coverage since 2018.
Develop and implement end-to-end digital programs for customers.
Create a cohesive strategy with tangible goals to drive adoption and retention.
Collaborate with leaders across Support, Product, and Marketing.
Jobgether is a company that uses AI-powered matching process to ensure applications are reviewed quickly, objectively, and fairly against the role's core requirements. The system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company.
Lead a distributed team of Customer Success Engineers in the Americas.
Develop and execute scalable technical enablement strategies and programs.
Collaborate with Sales, Renewals, and Customer Success Managers to align technical enablement with commercial objectives.
GitLab is an open-core software company that develops the most comprehensive AI-powered DevSecOps Platform, used by more than 100,000 organizations. They aim to enable everyone to contribute to and co-create the software that powers our world, fostering a high-performance culture driven by values and knowledge exchange.