Assist clients with their home and auto insurance needs, answering questions and providing documentation.
Proactively reach out to clients regarding their policies to ensure their needs are being met.
Communicate effectively via phone, email, and SMS with potential clients to build trust and deliver outstanding customer service.
YouSet is revolutionizing the insurance industry by combining technology, data, and human expertise. They’re on a mission to build the most user-friendly and highly rated insurance platform in Canada and have helped over 250,000 users shop for insurance.
Understand customer goals and workflows to drive outcomes and long-term value.
Serve as a trusted advisor on QA and automated testing best practices.
Create and execute success plans that clearly link product usage to business impact.
QA Wolf is dedicated to eliminating software bugs, offering a QA solution that guarantees automated test coverage. They are backed by venture capital and industry leaders.
Interact with clients via live chat to promptly address their questions, concerns, or issues
Provide accurate information on products, services, and policies
Handle customer complaints professionally and empathetically, aiming to resolve issues effectively
Brand Momentum is a nationally integrated leader in Sales, Marketing, and Retail. They foster authentic and enduring human connections across the nation and have been awarded Canada's Top 100 Best Workplaces multiple times.
Inspire fundraisers connect with and uplift the lives of the client's donors.
They are able to deliver world-class results autonomously.
We are all about teamwork, customer connections and having fun.
Inspire is a Canadian agency with a mission to inspire fundraising. They provide a warm and friendly voice to the largest and most respected charities in Canada. The team is passionate, engaged, and extremely effective.
Own and elevate retention outcomes: Drive measurable improvements in customer retention.
Transform the CSM model: Continue to drive the team towards a proactive, lifecycle-driven engagement model.
Build a high-performing org: Recruit, coach, and develop a team of CSMs and managers.
Owner is the AI-native system local business owners use to succeed, starting with restaurants. They're building the system that replaces the many tools owners use to run their business. The team is now in the low hundreds and scaling even faster to keep pace with customer growth.
Seamlessly transition customers from their onboarding journey, focusing on long-term adoption and success, and growing the installed base revenue number.
Build and maintain Strategic Account Plans in collaboration with your customers, including retention and growth strategies.
Maintain visibility into customer issues and requests in partnership with our Customer Care team, ensuring customers are updated regularly.
Versapay automates accounts receivable, removing barriers to collecting and reconciling B2B payments. With over 10,000 customers and 5M+ companies transacting on the platform, Versapay processes over 110M transactions and $257B annually.
Ensure client files are accurately and efficiently ingested into Hint.
Act as the internal Autosync technical subject matter expert.
Implement, manage, and maintain our data feeds.
Hint Health is a digital health company dedicated to supporting the growth and success of the Direct Primary Care (DPC) movement. The Hint Core platform supports thousands of clinics and networks across the nation, providing care for over a million members.
Manage day-to-day support operations for a team of 8-10 Support Engineers.
Lead the onboarding, technical mentoring, and career coaching for all direct reports.
Partner with Support and CX Operations to refine workflows and improve internal tooling.
Tailscale is building software that makes it easy to securely interconnect people and their devices, no matter where they are. Founded in 2019 and fully distributed, they're backed by Accel, CRV, Insight, Heavybit, and Uncork Capital.
Manage and grow relationships with a portfolio of customers, ensuring strong engagement, satisfaction, and long-term retention across the customer lifecycle.
Monitor customer health, proactively address risks, and resolve issues or escalations in collaboration with internal teams.
Lead onboarding, product demos, enablement sessions, and success planning to drive product adoption and value realization.
Jobgether uses an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. The final decision and next steps (interviews, assessments) are managed by their internal team.
Develop and execute customer success strategies focused on customer retention, adoption, value realization, and expansion opportunities.
Librestream delivers advanced AR and AI-driven software that empowers frontline workers in industries like manufacturing, energy, and aerospace. They connect field technicians with remote experts using real-time video collaboration, AR guidance, and digital workflows. Harris is a leading provider of mission critical software to the public sector in North America.