Remote Customer service Jobs • Canada

We are looking for great people to join our team as Bilingual Customer Service Agents. You will proactively identify and offer appropriate solutions that create high customer satisfaction. Our company employs around 300.000 people working in over 265 dialects and languages, in 80 countries, operating across all business sectors and all continents on behalf of major international companies.

This is a full-time virtual Customer Support contractor position in Mexico. You will be working with English-speaking and Spanish-speaking customers in the USA and Canada. We’re looking for team players who bring a desire to have an impact on the organization and are ready to grow into upper-level positions quickly.

Reporting to the Senior Manager of Customer Support, you will field tier 1 customer inquiries by way of phone, email, chat, and our ticketing system across a range of products and services. You will directly troubleshoot customer issues and resolve them by implementing attainable solutions, as well as evaluate and escalate bugs to development. The role involves providing feedback to develop support processes and applying technical writing skills in contributing to our growing knowledge bases.

Account Specialists prevent delinquent accounts from escalating into higher-risk stages, engaging customers early to protect Attain’s portfolio performance and strengthen customer trust. They balance empathetic conversations with firm negotiation, using tools like deferrals, restructures, and repayment schedules, while maintaining records of customer interactions and escalating complex cases when needed.

The Security Incident Communications Manager leads clear, timely, and accurate communications during security incidents to protect ServiceNow’s reputation and meet regulatory requirements. This role bridges security, legal, PR, and executive teams to craft incident-specific communication strategies, ensuring alignment, compliance, and a consistent voice across all audiences.

The Manager, Customer Support will empower a growing team and impact the development of processes as Jobber scales. This role involves being a strong voice for customers, improving customer experience, and establishing coaching techniques in a high-volume customer support environment. You will lead by example, becoming an expert in the product and creating an environment that thrives on feedback and continuous improvement.

You will join CIBC’s Chat & Social Media Contact Centre team, playing a key part in supporting the Contact Centre strategic objectives. You will ensure an optimal client experience when using our online and mobile banking channels. You will be responding to customer inquiries, complaints, guidance and trouble shooting.

Manage the customer life cycle for our largest customers, being responsible for key metrics such as Customer Health, Retention, and Expansion. Become a trusted partner to customers, understand their needs, and help them achieve their goals. Engage as a mentor across the wider Customer Success team and serve as a key voice of customers to internal teams, partnering to drive best-in-class customer experiences.

The Customer Success Manager (CSM) is the primary point of contact and orchestration lead for all matters related to Impact features and benefits, depending on the customer’s Impact package. They drive customer interactions and ensure that the Impact Team meets the timelines and deliverables outlined in the Customer Impact Plan. Ultimately, CSMs aim to ensure customers achieve their desired outcomes and foster a strong relationship to enhance customer satisfaction and retention.

The Customer Success Executive is accountable for the strategic leadership and execution of post-sales activities within our most valuable accounts. This position plays a crucial role in driving ServiceNow’s long-term value by accelerating customers’ journey to success, ensuring predictable renewals, and maximizing the impact of ServiceNow across their business transformation initiatives.