Support system updates and data migration initiatives tied to Lillio’s Payments platform.
Work directly with customers to guide them through merchant applications and answer questions.
Supporting customers with troubleshooting technical support issues via chat, email and phone.
Lillio (formerly HiMama) is a mission-driven business focused on empowering early childhood educators through innovative tools. They are a Series B, private-equity backed company recognized as an industry leader in EdTech.
Investigate, diagnose, troubleshoot and find solutions for queries sent through emails and live chats, leading support calls directly with customers as needed.
Be an expert on our product and continuously build your knowledge.
AlphaSense empowers companies to make smarter decisions with market intelligence and search built on AI. They have over 2,000 employees across the globe and offices in the U.S., U.K., Finland, India, Singapore, Canada, and Ireland.
Own the customer experience as you provide quality product and technical solutions to help customers realize their goals utilizing our products and services
Develop, demonstrate and maintain technical skills to troubleshoot issues, create test scenarios and investigate software issues based on customer product use
Foster teamwork and collaboration across all teams to continually innovate product and enhance efficiency
Granicus builds, implements, and maintains technology that is transforming the Govtech industry by bringing governments and its constituents together. They have served 5,500 federal, state, and local government agencies and more than 300 million citizen subscribers power an unmatched Subscriber Network.
Deliver fast, accurate, and empathetic support to healthcare professionals across chat, voice, and email.
Navigate tools like Zendesk and Salesforce to investigate cases and maintain accurate documentation.
Monitor trends and flag recurring issues or process gaps to improve worker experience and internal operations.
Clipboard Health helps professionals turn extra time into career growth and financial opportunity with an app-based marketplace. It is a fast-growing Series C marketplace with a global, remote team of 1,000+ people and has been profitable since 2022.
Provide exceptional customer service and act as a brand ambassador.
Support all aspects related to the customer's digital sports platforms via chat, SMS, email/web-form, social, voice and self-service.
Create best-in-class experiences for all fans that contact, demonstrating patience and acknowledging customer problems and issues.
Sutherland is a digital transformation company that has been helping customers globally achieve greater agility and transform automated customer experiences for over 35 years. They work with some of the world’s most known brands, helping them to better support and serve their customers. They are innovative and passionate about customer success.
Manage billing queries and proactively connect with clients to collect payments and resolve discrepancies.
Assist broker teams with mission-critical tasks, including processing cancellations, reinstatements, and general billing support.
Triage incoming emails and voicemails, ensuring licensed brokers can focus on complex needs while you handle the operational flow.
Zensurance is redefining commercial insurance for Canadian businesses through a digital-first experience. As a leading InsurTech company, they combine technology with industry expertise to deliver tailored insurance solutions and have been recognized for its rapid growth and industry impact.
Coordinate with Engagement leadership to facilitate recurring Customer Review meetings with customer stakeholders
Analyze quantitative metrics (CSAT, NPS) to identify trends, patterns, and areas of concern
Create comprehensive reports and dashboards that communicate customer sentiment to leadership
Caylent is a cloud native services company that helps organizations bring the best out of their people and technology using Amazon Web Services (AWS). They are a global company and operate fully remote with employees in Canada, the United States, and Latin America, fostering a community of technological curiosity.
Own and build strong, strategic relationships with a dedicated portfolio of customers
Drive customer renewal and retention, exceeding quarterly Net Dollar Retention (NDR) goals
Develop innovative strategies to increase customer engagement and product adoption
Athennian increases trust in business by helping legal, finance, and tax teams be transaction and audit-ready through organizing business entity and corporate structure information. They manage over a million business entities to automate workflows for ownership, company secretarial, governance, tax, and compliance.
Provide support and solutions for at-risk customers with an overall goal of account retention
Oversee customer escalations, collaborating with key stakeholders to ensure timely delivery of durable solutions to customer issues
Proactively identify ways to enhance the customer experience and raise the bar on our high standards
TouchBistro is an all-in-one Point-of-Sale and restaurant management system that makes running a restaurant easier. They have powered more than 29,000 restaurants around the world and believes in fostering an inclusive workplace where all individuals have an opportunity to succeed.
Answer coverage inquiries, process policy changes, and ensure members receive personalized, professional service.
Handle concerns with care and professionalism - assessing issues, identifying solutions, and delivering resolutions.
Build trust and connections by providing valuable insights into insurance products and services.
OTIP Group of Companies believes that something special happens when employees feel valued for the work they do, supported as the people they are, and included in the very fabric of the organization. They deliver meaningful benefits support and service.