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We are seeking a motivated and customer-oriented Appointment Setter & Customer Service Representative to join our team. In this role, you will be a primary point of contact for clients and prospects — making and receiving calls, creating and managing support tickets, routing or escalating issues, and ensuring data integrity. Your work will support both our sales pipeline and our customer support operations, helping MDTASK scale while maintaining high customer satisfaction.
In this Customer CARE Specialist 1 role, be the voice of Nordstrom or Nordstrom Rack, fielding real-time calls from customers across the country. Troubleshoot and resolve customer service inquiries, provide product information, process orders and track packages. Must have 6+ months experience in customer service.
Address client concerns and denials as a Grievances & Appeals Representative on Humana’s Internal Review Team. Perform thorough reviews of clinical documentation to assess the justification of grievances, appeals, or additional requests. Provide final determinations using expertise and collaboration with clinical and Humana teams, directly supporting Humana’s commitment to high-quality service.
You will answer a high volume of inbound calls; transfer and directs calls; provide exceptional customer service via telephone and be responsible for all front office patient coordination to be completed in a timely manner. You will communicate clearly and effectively with patients, clients, team members, peers and leadership. You will accurately input data into both Carenet and EMR databases and answer all inquiries from patients, customers and third party vendors.
As an FNOL Agent, your role involves being a calming voice to customers during uncertain times and effectively guiding them through the initial claims process. Details are crucial as your notes will act as the stepping stone to resolution and ensure effective cross-functional communication. You will provide timely and empathetic responses to customer inquiries, offering reassurance and guidance throughout the claims process. A day in the life could include gathering and recording key details from each call, ensuring all information is correctly documented in the appropriate claim file.
Part-time Member Outreach Coordinator needed to make outbound calls to members regarding cases referred by health plans. You will verify member information, document interactions, and collaborate with the Client Services team. Must have strong communication skills and be detail-oriented.
The FinCare Coordinator I manages follow up of Smartsheet FinCare team inbound Customer service ticket queries, phone calls, and voicemails and will be the first line of interaction with all Finance queries regarding Smartsheet. The FinCare Coordinator 1 helps with customer questions, employee inquiries, and other assignments.
We are seeking a versatile and resourceful Full-Time Operations & Customer Support Specialist to be the administrative and financial hub for the company, ensuring smooth and organized workflows. The role requires an independent learner who is comfortable dealing with customer urgency and acting autonomously on delegated tasks.
Communicate and follow-up with plan members to ensure understanding of the program while delivering exceptional customer service. Answers the phones and responds to incoming inquiries while utilizing care center training tools. Facilitates patients successfully through the surgery review process, exceeding expectations while meeting the program metrics. Efficiently and effectively manages a case load across a variety of clients and surgical categories.