Remote Customer service Jobs • Data Entry

The Retention Specialist position is an employee home-based role that provides excellent customer service with a focus on building loyalty and creating lasting value-based relationships. The Specialist handles inbound and outbound inquiries regarding customers requesting to downgrade or disconnect Cogeco services. The mandate is to maximize all retention and sales opportunities, resolve customer issues and ensure an optimal level of quality customer service in a timely and professional manner.

Provide post sales customer contact for inbound order fulfillment of print and print related services and/or kitting. Execute print/kitting/distribution orders from customers received through the online systems or through direct contact with the customer. May serve as lead service professional on behalf of customer and internal RRD stakeholders, participating or leading client meetings or client business reviews.

The Specialist I, Prior Authorization (PAS) will review, process, and troubleshoot incoming Prior Authorization requests for various medications, accurately processing the requests according to regulatory and client specific guidelines. The PAS will work with team members to meet departmental performance metrics, maintain compliance, and work with clinical teams to ensure timely and accurate request processing via phone, fax, and web submission.

Take inbound calls from patients, providers and members. Help manage calls for patients that may be sick, in an emergent situations or more. Support members with their insurance needs, questions or concerns. Provide 24/7 Triage Support and assign priority for a Registered Nurse to provide health advice. Answer inquiries on benefit claims, appeals, and authorizations.

The Insurance Representative will identify, enter and verify patient demographics, insurance and any other necessary information required for billing. Must understand and be able to work accounts throughout the entire revenue cycle. Prepares and submits claims to payers either electronically or by paper. Secures necessary medical documentation required or requested by payers. Handles difficult account situations and resolves issues delaying or preventing payments from payers.

As a Claims Examiner, you will work independently, processing claims via data entry for 90% of your day. Responsibilities include effectively adjudicating claims to meet production, quality, and other metrics, following up on claims needing more information, and ensuring data integrity is maintained according to HIPPA guidelines. You'll work with specific software and may be assigned special projects.

This is a remote, work from home position where you will enjoy making outbound calls and reaching out to patients, members, and customers to schedule appointments, assess for high risk, make welcome calls and assist members and patients with benefits and insurance information, conduct surveys and make a difference in someone’s life!

Deliver exceptional support to business-to-business (B2B) customers by managing customer accounts, ensuring pricing integrity, tracking on-time deliveries, and achieving complete order fulfillment in this remote role. The ideal candidate has experience working with manufacturing or industrial clients and thrives in a fast-paced environment.

As the Global Support Representative, you will be responsible for providing assistance through a SaaS system to ensure users can thoroughly issue, access and complete background checks. This role requires a holistic response to helping people that delivers the highest level of customer service and creates raving fans.

The Customer Support Admin plays a crucial role in delivering both customer and operational support to various departments, ensuring the smooth flow of daily operations by handling support tickets, maintaining up-to-date documentation, and addressing customer queries.