Take inbound calls from patients, providers and members. Help manage calls for patients that may be sick, in an emergent situations or more. Support members with their insurance needs, questions or concerns. Provide 24/7 Triage Support and assign priority for a Registered Nurse to provide health advice. Answer inquiries on benefit claims, appeals, and authorizations.
As a Wholesale Agency Support Specialist, you will represent THREE to professional insurance agents, supporting them in marketing THREE to their clients and in servicing policyholders. You will address inquiries from partner agents via phone and email concerning coverage, underwriting, billing, and value proposition, all while documenting interactions professionally in CRM and policy administration systems.