Source Job

• Provide professional, courteous assistance to federal employees with insurance benefits and enrollment questions.
• Manage inbound and outbound calls, verify customer information, and resolve concerns using web-based systems.
• Support a fast-paced environment with consistent attendance and a focus on delivering positive customer experiences.

TP Gov Services provides customer service and support for federal employee insurance programs. The company emphasizes a supportive, fast-paced environment and offers a dedicated employee transfer program for temporary team members.

• Connect with customers via phone, email, chat, or social media to resolve their questions or concerns.
• Calmly resolve and de-escalate any issues while escalating interactions when necessary.
• Track all call-related information for auditing and reporting purposes.

TP is a leading global provider of digital business services, partnering with prominent brands to optimize operations through technology and sustainable practices. With a global workforce of 500,000 across 300 languages, we are committed to being a force for good in communities and for our clients.

• Work with members, brokers, providers, and vendors through multiple channels.
• Manage assigned caseloads, maintaining service delivery, productivity, and quality expectations.
• Monitor and track assigned work-in-progress issues and escalate to ensure appropriate turnaround times.

We are a health insurance company built around a full stack technology platform and a relentless focus on serving members. We started in 2012 to create the kind of health insurance company we would want for ourselves.

• Handle inbound and outbound calls and respond to customer inquiries via text and email.
• Manage and update customer cases, documenting all interactions accurately.
• Resolve routine issues at first contact and escalate complex cases as needed.

Five Star Solutions provides customer support and business process services. The company values diversity and is committed to maintaining a professional workforce while delivering the best service possible to its customers.

• Contact healthcare providers to obtain and verify required medical record documentation.
• Respond to telephone and written inquiries promptly and professionally, resolving issues efficiently.
• Serve as a liaison between providers and internal departments while processing and validating received records.

Empower AI provides AI-powered solutions for federal government agencies, focusing on health, defense, and civilian missions. Headquartered in Reston, Va., the company has three decades of experience and is recognized as a 2024 Military Friendly Employer, supporting a diverse and veteran-friendly workforce.

• Handle inbound calls efficiently, schedule/reschedule appointments, and complete daily administrative tasks for the Call Center support team.
• Provide excellent customer service with a professional, confidential work ethic and knowledge of HIPAA regulations.
• Work remotely from approved states (PA, MD, VA, DC, FL, GA) with reliable internet and a quiet dedicated space.

Vision Innovation Partners exists to protect and restore vision. The company offers a culture centered on its Shared Values – PATIENTS, with opportunities for growth and development.

• Provide world-class customer service to members and providers by phone in a call center environment.
• Resolve claims, benefits, eligibility, and provider network inquiries with one-call resolution.
• Document calls, follow up on issues, and support team accountability for service performance.

University of Utah Health is an integrated academic healthcare system with five hospitals, eleven community health centers, and a health plan serving over 200,000 members. It is nationally ranked for research and quality, with over 2 million patient visits annually and a culture of collaboration, excellence, and respect.

• Serve as primary point of contact for clients, managing inbound/outbound communications with professional excellence.
• Resolve inquiries via phone, email, chat, or social media, de-escalating issues and escalating when necessary.
• Track call information for auditing and reporting, and upsell if required.

TP is a leading global provider of digital business services, partnering with prominent brands to optimize operations through advanced technology and sustainable practices. With a global workforce of 500,000 across 300 languages, TP fosters a culture of inclusion, diversity, and career growth.

• Conduct comprehensive clinical assessments and provide solution-focused guidance, advocacy, and support on every call.
• Triage crisis calls and coordinate care with providers, facilities, and health services to ensure member safety and access to appropriate care.
• Maintain accurate documentation, handle EAP service calls, and resolve member and provider inquiries in accordance with company policies.

Uprise Health transforms the delivery and accessibility of mental and behavioral healthcare, bringing whole person care to individuals worldwide. The company fosters a culture of compassion, integrity, collaboration, velocity, and advocacy in a remote, team-oriented environment.

• Maintain and develop client relationships to meet goals and address needs.
• Use independent judgment to resolve issues and deliver excellent customer service.
• Retain and grow your book of business by identifying upselling opportunities and creating marketing strategies.

ComPsych is the worldwide leader in organizational mental health, well-being, and absence management, dedicated to igniting human potential. With over 40 years of experience, we serve 75,000+ customers and touch 160 million lives across 200 countries.

• Triage incoming phone calls from members and pharmacies with professional etiquette.
• Identify, document, and escalate member and pharmacy concerns to appropriate teams.
• Ensure first-call resolution and exceptional customer care with genuine compassion.

Judi Health is a health technology company providing benefit administration solutions to employers, unions, health plans, and government entities. We are an intelligence platform powering benefits plans for millions of Americans, delivering the healthcare we all deserve.

• Serve as the primary contact for incoming patient inquiries, guiding families through the enrollment process with a warm, patient-centered approach.
• Manage enrollment documentation, scheduling, and system updates across Salesforce and Athena to ensure timely and accurate processing.
• Collaborate with scheduling teams and providers to support families, demonstrate excellent communication, and meet service level agreements.

Cortica is a rapidly growing healthcare company pioneering effective treatment methods for children with neurodevelopmental differences. The team is mission-driven, celebrates diversity, and fosters an inclusive, collaborative culture where every member contributes to the vision of cultivating the full potential of every child.

• Convert high-intent inbound calls, referral callbacks, and web leads into scheduled first visits with warmth and urgency.
• Support established patients by resolving simple requests and routing them to the right team quickly and accurately.
• Grow through coaching, call audits, and performance feedback while documenting every interaction with clear next steps.

Geode Health is a rapidly growing national provider of outpatient mental health services focused on making care accessible, affordable, and effective. The company is backed by KKR and emphasizes a supportive clinical community, professional development, and a mission-driven culture.

• Provide primary phone support for customers, including handling escalated calls with empathy and professionalism.
• Manage email and EMR messaging as secondary channels to resolve non-medical inquiries.
• Navigate multiple platforms simultaneously while upholding productivity and quality standards.

Hims & Hers is a leading health and wellness platform that redefines healthcare by delivering accessible, affordable, and personal care from diagnosis to treatment. They are a public company on the NYSE with a talent-first, flexible/remote culture.

• Answer inbound patient calls in a high-volume call center environment, assisting with billing questions.
• Process payments, set up payment plans, and escalate unresolved issues to the AR team.
• Build rapport with patients through courteous communication and active listening.

Upstream Rehabilitation is the largest dedicated provider of outpatient physical and occupational therapy services in the US. With over 1,200 locations, 26 brand partners, and 8,000 employees, they foster an inclusive workplace and are committed to delivering remarkable experiences.

• Provide real-time support to clients during live virtual group sessions, reinforcing engagement and safety.
• Document client participation and behavior, communicating concerns to the clinical team promptly.
• Support care coordination and discharge planning to ensure continuity across levels of care.

Guidelight Health is a cutting-edge behavioral healthcare company dedicated to transforming lives through high-quality PHP and IOP services. As a newly launched organization, they are building a team of passionate professionals to reshape mental health care.

• Field customer inquiries and resolve questions, issues, and concerns via phone, email, chat, or social media.
• De-escalate issues calmly, escalate when necessary, and track call information for auditing and reporting.
• Meet sales objectives and provide feedback on call issues to improve service delivery.

TP is a leading global provider of digital business services, partnering with major brands to optimize operations through technology. With a global workforce of 500,000 across 300 languages, TP fosters an inclusive culture focused on career growth and community impact.

• Serve as primary point of contact for clients, managing inbound and outbound communications to resolve inquiries via phone, email, chat, or social media.
• Calmly de-escalate issues, escalate when necessary, and track call information for auditing and reporting purposes.
• Provide feedback on call issues and upsell when appropriate to ensure a positive customer experience.

TP is a leading global provider of digital business services, partnering with prominent brands to optimize operations through advanced technology and sustainable business practices. With a global workforce of 500,000 across 300 languages, TP prioritizes a culture of inclusion and diversity with limitless career advancement.

• Handle inbound and outbound customer inquiries related to third-party liability and subrogation matters.
• Conduct professional interviews to collect, verify, and document insurance and claims information.
• Navigate multiple computer systems while maintaining accurate records and meeting productivity targets.

This company focuses on improving healthcare payment accuracy and helping individuals navigate complex insurance-related inquiries. It operates with a customer-focused team in a fast-paced, technology-driven environment.

• Serve as the primary non-clinical contact for members, providing timely and empathetic assistance via phone, email, and other channels.
• Explain healthcare benefits and programs, coordinate appointments, and manage cases from intake through resolution.
• Collaborate with clinical teams and providers to remove barriers to care and ensure a seamless healthcare journey.

The company provides healthcare navigation and member support services, helping members access essential healthcare services. The culture emphasizes customer service, remote work, and professional development in a technology-driven healthcare environment.