Healthcare Customer Service Representative

Responsibilities:

• Field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns.
• Connect with customers via phone/email/chat/social media to resolve questions or concerns, calmly de-escalating issues.
• Escalate interactions when necessary, track call information for auditing, and provide feedback on call issues.

Qualifications:

• High School Diploma or equivalent, with 6+ months of customer service experience.
• Must be 18+, type at least 25 wpm, and be comfortable with Windows-based systems.
• Customer service/sales experience or college degree preferred.

Work from Home Requirements:

• Dedicated workspace with hardwired Ethernet (min 15 Mbps download/10 Mbps upload, ISP under 50ms).
• No satellite, mobile data, P2P, or VPN connections; proof of internet speed required.

Culture & Benefits:

• TP prioritizes inclusion, diversity, and mental well-being, offering comprehensive health benefits and leave programs.
• Career growth is limitless, with support for veterans and military families.