Respond to incoming member calls and emails, providing clear and accurate information about benefits, costs, coverage, and provider options.
Help members compare and understand benefit choices during open enrollment, life events, and coverage changes.
Investigate and resolve benefit-related questions and issues by researching plan details and identifying appropriate solutions.

Requirements:

At least 1 year of experience in customer service, benefits, healthcare, insurance, or a related people-focused environment.
Strong verbal and written communication skills, with the ability to listen actively, demonstrate empathy, and explain complex information clearly.
Strong organizational and time-management skills, with the ability to manage multiple inquiries and priorities simultaneously.

Benefits: