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Accountabilities:
- Handle inbound calls from patients, attorneys, and insurance providers to address billing questions.
- Clearly communicate revenue cycle processes and insurance information.
- Apply knowledge of healthcare insurance terminology and payer requirements.
Requirements:
- High school diploma or GED required; at least 1 year of healthcare or call center experience preferred.
- Knowledge of medical insurance terminology and revenue cycle processes.
- Strong communication skills and ability to work independently in a remote environment.
Benefits:
- Comprehensive medical, dental, and vision insurance options.
- 401(k) retirement plan with company matching contribution.
- Paid Time Off (PTO) and paid family leave benefits.
Unknown
The company is a healthcare services organization that provides patient support and revenue cycle management services. It fosters a patient-focused, remote work culture with an emphasis on empathy and professionalism.