Contact Center Provider Services

Work Environment:

• Fully remote position with flexible schedules from 8:00 AM–4:30 PM EST or 8:30 AM–5:00 PM EST.
• Metrics-driven environment with a focus on quality, customer satisfaction, and compliance.
• Collaborative team culture supporting continuous improvement initiatives.

Key Responsibilities:

• Manage inbound and outbound communications with healthcare providers and members across multiple channels.
• Review claims information, verify coverage, and resolve service-related issues accurately.
• Document all interactions and escalate complex cases while maintaining ownership.

Qualifications:

• High school diploma or GED required; 1–2 years of customer service experience preferred, ideally in healthcare.
• Strong verbal and written communication skills with empathy and active listening.
• Ability to multitask, navigate systems, and follow procedures in a fast-paced environment.

Benefits and Growth:

• Annual salary range of $29,100–$41,600 with comprehensive healthcare and 401(k) with employer match.
• Flexible paid time off, educational assistance, and leadership development programs.
• Opportunity to contribute to meaningful healthcare services supporting providers and communities.