Customer Guide

WHAT YOU'LL BE DOING:

• Provide friendly, accurate, and timely service to customers via phone, email, chat, SMS, video, and co-browser.
• Research and resolve complex issues, collaborating with other departments for complete resolution.
• Conduct outbound enrollment and clinical quality outreach, overcoming objections with empathy.

QUALIFICATIONS:

• High school diploma and 2+ years of customer service in healthcare or outbound calling experience required.
• Exceptional communication, active listening, and strong problem-solving skills needed.
• Bachelor's degree preferred; bilingual skills a plus.

BENEFITS:

• Work from home with fully remote setup; equipment provided.
• Comprehensive Medical, Dental, Vision plans, and 401(k) with 3% match.
• Paid time off, paid parental leave, and Life/Disability insurance.

OUR COMMITMENT:

• Equal opportunity employer valuing diversity and inclusion.
• Focus on accountability, learning, collaborative innovation, and empathy in action.