The Member Experience Specialist supports members with all questions, concerns, and service needs post-engagement. As a Member Experience Specialist, you will serve as the front line contact for our members, ensuring they feel supported, informed, and connected throughout their healthcare journey. This position is ideal for someone with a strong customer service background, a passion for healthcare, and a desire to make a positive impact.
As a Member Engagement Representative, you’ll be the first connection between members and the care that can change their lives. You’ll deliver compassionate, high-quality service while helping participants understand their benefits, enroll in the right health programs, and resolve any issues along the way.This is an excellent opportunity for individuals with customer service or call center experience who want to grow within a mission-driven organization.
As the Vice President of Customer Success, you will lead Wheel’s clients, representing healthcare and pharma brands, delivering millions of patient visits yearly. You will lead client implementation, solutions, and account management, advocating for clients and driving satisfaction from launch to retention and growth. Collaborate with cross-functional teams to ensure the delivery of Wheel’s promise to clients.
We are looking for a compassionate and dedicated Care Companion to join our service center team. As a Care Companion, you will have the unique opportunity to guide our members through their family-forming journeys, starting from their initial interaction with Carrot. This role is primarily phone and email support, and you will be an integral part of the team. You will provide outstanding customer service and address questions and concerns.
The Customer Care Advocate is responsible for being a part of a high-volume inbound Contact Center in which the Advocate verifies and investigates patient insurance, estimates benefit coverage and out of pocket costs and discusses patient responsibilities and/or patient payment options. The ideal candidate will have experience with working in a Contact Center, health insurance, benefits investigations, reimbursement, and providing financial counseling to patients.
The Trading Partner Relationship Manager will manage daily operations for a portfolio of large strategic partnerships. You will create strategic plans to grow important relationships, ensure partners achieve commitments, and track their performance, collaborating with sales, product, finance, leadership, and other teams to deliver an exceptional partner experience.