As Customer Success Manager, you'll deliver unmatched service and attention to Rad AI’s rapidly expanding customer base of radiology groups and hospital systems. You will build strong relationships with customers, ensure successful onboarding and implementation, and proactively address customer needs.

Be the primary point of contact for clients in the Broker Channel, working with sales, product, operations, marketing, and support teams. Manage processes for broker channel accounts, facilitate customer transitions, and present plan data. Serve as a consultant, providing advice on benefits, compliance, and wellness programs.

Take inbound calls from patients, providers and members, manage calls for patients that may be sick or in emergent situations and Support members with their insurance needs, questions or concerns. Provide 24/7 Triage Support and assign priority for a Registered Nurse to provide health advice. You will be making a difference in someone’s life!

Drive operational improvement for customers through products during implementation and post-implementation. Manage customer implementations by taking ownership of accounts after a sales close, ensuring correct product configuration through workflow design, training, and adoption services. Monitor customer operations, ensuring product functionality and adoption, strategizing for continued ROI.

The Appeals Specialist II position plays a critical role ensuring that PEHP member and provider appeals are researched according to Master and Corporate Policy. This role performs reviews for medical, dental, FSAs, and enrollment appeals disputed by members or providers, requiring knowledge of PEHP policies and strong communication skills.

Clinical Coordinators play a crucial role in establishing and maintaining a robust operational foundation within our organization, delivering exceptional member experience in all member interactions and throughout all care delivery. They will utilize strong organizational ability and proactively assist in sustainable administrative processes while identifying areas for improvement in operational workflows.

Our customer service team offers candidates the opportunity to make a meaningful impact by providing exceptional support to our valued customers. Serve as the first point of contact for our members and healthcare providers, assisting with inquiries and providing information about member eligibility and benefits. Resolve any emerging problems that members and providers face with accuracy and efficiency.

The Care Coordinator Level 1 role ensures seamless, high-quality support and service delivery across the care continuum. As a first point of contact, Care Coordinators provide empathetic, efficient, and solution-oriented assistance, contributing to reinventing women’s healthcare. This role works collaboratively to coordinate care, resolve member concerns, and deliver an exceptional experience.

The Patient Engagement Associate II enrolls and onboards children and caregivers into Imagine Pediatrics’ program. The role requires strong critical thinking, creative problem-solving skills, collaboration, and teamwork in order to conduct research, perform telephonic outreach, and collaborate with other healthcare professionals.

The Admissions Specialist I will field admissions inquiries as the front door for families seeking care with Equip, requiring communication and relationship skills, a love of data, and a can-do attitude while being passionate about evidence-based care.