You will play a crucial role in ensuring the successful integration and implementation of processes within your assigned practice and maintaining accountability and driving adherence to established standards. You will identify and analyze processes around various departments to streamline operations and reduce inefficiencies.
The Member Support Specialist will be the first line of contact for all Twin Members and Care teams to troubleshoot support escalations or queries related to the Twin digital product and experience, sensor-related escalations, and/ or queries related to Product/service. It is a critical customer-centric role, for a passionate problem-solver who finds fulfillment through working with others to achieve Twin’s greater mission to reverse and heal chronic disease.
As a Client Resolution Advocate, you will manage a client portfolio as the primary link between Customer Care and all internal support units. You will be responsible for escalated issue resolution, agent support, and client support. Additionally, you will work closely with all support vendors to ensure seamless service to members, patients, providers, pharmacies, and clients.
The Customer Success team at Freshpaint empowers customers to deliver on their goals, prioritizing privacy and data quality, ensuring repeated value that unlocks customer growth through delivery excellence and industry expertise. This role involves managing a high volume of MidMarket customers, focusing on scaled CS motions, and effectively managing risk to drive best-in-class GRR and NRR.
Carrot is seeking a Customer Success Manager to lead a team of Mid-Market Business (MM) CSM III's focused on building strategy and delighting customers. This role will lead and maintain a high-performing team that supports new and existing Carrot customers aligned with the MM segment and grow existing accounts through renewal and off-cycle expansion.
The Pharma Operations Associate III plays a critical role in supporting the prior authorization process on behalf of clients by engaging directly with insurance companies, users of our platform, and internal teams. This individual ensures efficient and accurate handling of inbound support requests, while driving key performance metrics such as resolution rates, approval rates, and turnaround times.
Assist the clinical team in helping members manage their complex or chronic health conditions by coordinating patient-care services, providing support, and delivering additional services as identified by the clinical team. Focus on member engagement through member calls, chats, and internal referrals into CCP. Manage and triage related care plan task queues and complete administrative tasks.
At Scan.com, this role simplifies and accelerates access to diagnostic imaging for patients and clinicians by scheduling patients for diagnostic imaging and ensuring a seamless patient experience, also being involved in day-to-day administrative tasks. The ideal candidate will have experience managing a high volume of outbound calls, multitasking, navigating various systems, and providing best-in-class customer service.
Looking for a role where you can be an independent worker, do meaningful work, contribute to team process, genuinely feel productive, and feel heard? As a Placement Specialist you will spend your day forming relationships with the clinical placement sites where students can acquire hands-on learning in their field. This role is a hybrid between sales and customer service.
Seeking a strategic, people-first leader to join our team in a high-impact leadership role. We are looking for Manager, Senior Manager or Director level candidates that will play a pivotal role in shaping the future of customer engagement, retention, and value realization strategies. The ideal candidate thrives on empowering teams, building strong customer relationships, and driving measurable outcomes.