The Client Success Manager (CSM) ensures organizations are actively engaged, realizing value, and experiencing a smooth deployment of Big Health’s FDA-cleared treatments at scale. Accountable for renewal, expansion, and measurable clinical and financial outcomes across a strategic portfolio of customers, while contributing to the organization and refinement of internal processes. Requires an individual who is able to communicate simplicity in complex environments and build excellent client relationships.
As a Patient Advocate, you will work in a high-volume call center environment making outbound calls and answering inbound calls. You will ask non-clinical screening questions to determine if the Readmissions program could be beneficial to at home recovery or if other services are needed. For patients further along in the program, you will contact patients to ensure successful recovering at home.
As a Customer Success Manager, you will be a vital part of our specialized Customer Success team, serving as the primary operational liaison between our clinicians and Osmind offerings, focused on optimizing practice workflows and ensuring smooth adoption of our EHR and RCM services.
Be the first point of contact for patients—onboarding, scheduling, and keeping them connected through high-volume, relationship-focused outreach. Coordinate care for patients by ensuring access to eligible resources/programs and assisting with referrals and provider appointments. Perform outbound and respond to inbound calls from patients, providers, and Village resources; complete screenings and pathways under the guidance of the Manager.
Salvo Health is seeking an experienced Engagement Specialist to conduct outreach and enroll patients in their care, helping them get set up with ongoing support and guidance around their conditions. You will be responsible for helping patients sign up for Salvo’s wrap-around care services and educating them about the convenience, ease, and health benefits of remote patient monitoring.
The Admissions Specialist I fields admissions inquiries and serves as the front door for families seeking care with Equip. The role requires strong communication and relationship skills and a can-do attitude. The Admissions Specialist I is passionate about evidence-based care and enjoys learning and growing as a team.
Empowering clients to achieve their business goals through Intelerad's medical imaging technology, the Client Success Manager II serves as a strategic partner to designated clients throughout their journey. They will develop a deep understanding of client needs, apply Intelerad's solutions to drive adoption and growth, and ensure clients realize maximum value from their partnership with Intelerad.
Part-time Member Outreach Coordinator needed to make outbound calls to members regarding cases referred by health plans. You will verify member information, document interactions, and collaborate with the Client Services team. Must have strong communication skills and be detail-oriented.
As the Customer Support Specialist, you will be the front-line “triage” point for support tickets and inquiries from our clinician and enterprise user base (including our VA integration). You will partner closely with our Customer Success Manager to ensure tickets are correctly categorized, prioritized, escalated, and resolved in a timely fashion.
The Customer Success Manager is responsible for managing and providing world-class partnerships to clients, ensuring they optimize the use and value of PointClickCare’s solutions. The ideal candidate will possess business consulting background and enterprise knowledge that enables them to drive an engagement at the C-level. This position can work remotely and will travel to various client locations as required, with a travel requirement of 50%.