The Senior Service Delivery Manager is the primary point of contact for assigned client accounts and manages inquiries regarding the administration of HealthEquity’s products, building trust and rapport with clients. They lead regular client meetings, manage project plans, and collaborate with Account Executives on client strategy. They also conduct operational reviews to improve service efficiencies and advocate client needs with internal stakeholders.
As a Placement Specialist, you will form relationships with clinical placement sites where students can acquire hands-on learning in their field. This role is a hybrid between sales and customer service. Specialists will introduce themselves to prospective providers, secure agreements to work with students, and provide quality follow-up to ensure a lasting relationship.
Blackbird Health is seeking a Clinical Partnerships Coordinator to strengthen collaboration with partners—pediatricians, schools, and mental health providers—through reporting, information sharing, and communication; the role ensures that partners have the timely clinical support they need and that partnerships run smoothly.
Serve as the frontline voice for Hazel families and caregivers by providing compassionate, efficient, and reliable support. This role combines customer service, operational follow-through, and healthcare support in a mission-driven environment. Responsibilities include inbound call support, intake and referral coordination, consent and account support, and Zendesk & ticket management.
As a Mid-Market Customer Success Manager, you will be the primary point of contact for Mid-Market accounts, ensuring their success and satisfaction with Nabla. You will manage relationships with enterprise customers, drive product adoption, be responsible for retention and growth, and work closely with the product team to shape the product roadmap based on customer feedback.
Act as a trusted guide to help members navigate the complexities of their healthcare benefits by handling high-volume interactions and owning their healthcare journey from start to finish. Provide empathetic support by answering inbound calls and chats from members, providers, and vendors, ensuring every interaction is respectful, compassionate, and solutions-oriented. Assist members in resolving health plan-related questions, including claims and billing inquiries, prior authorizations, and benefits coverage explanations.
The Customer Care Associate position at Remote is focused on supporting standard users. The Customer Care Associate will be responsible for providing customer support to various user types across a number of verticals and product areas via email and live messaging channels. Strong problem-solving skills are needed to enhance the customer journey and advocate for customer needs.
Serve as the main point of contact for a portfolio of customers, ensuring they successfully utilize our platform to achieve their business goals. Lead customer implementations of our products through workflow discovery, workflow design, and change management plans for go-live. Monitor usage data and proactively reach out to customers to encourage deeper product engagement.
Take ownership of the family care experience, empowering underserved communities to access quality care. Be a guiding light for caregivers as they navigate the complexities of home-based care. Offer consistent support and accountability, fostering community and connection through peer groups and caregiver events.
As a Practice Operations Partner, you will be a vital part of our specialized Customer Success team, serving as the primary operational liaison between our clinicians and Osmind offerings. Your focus will be on optimizing practice workflows, ensuring smooth adoption and ongoing use of our EHR and RCM services, and ultimately enabling clinicians to focus on patient care.