The Director-Customer Success is a trusted advisor to the client who plans, manages the team, and delivers work according to deadlines and within budget, while also driving new solutions to best serve the clients. You'll work as part of and manage a driven and creative team of product, data, and integration engineers and designers to deploy our platform and solutions against the most challenging problems in the healthcare industry.
In this role, you'll help Midi Health scale their patient support infrastructure and ensure every interaction is seamless, empathetic, and efficient. You’ll lead initiatives to streamline workflows, support patient experience improvements, and partner across clinical, product, and operations teams to implement high-impact changes. It is ideal for a systems thinker and hands-on operator who knows how to make Zendesk sing.
The Customer Care Advocate is responsible for being a part of a high-volume inbound Contact Center in which the Advocate verifies and investigates patient insurance, estimates benefit coverage and out of pocket costs and discusses patient responsibilities and/or patient payment options. The typical daily responsibilities consist of answering inbound calls and providing benefits investigations via phone and online web portals, collecting information from customers, outbound patient phone calls, and documenting all activities in iRhythm’s customer support system.
As a Patient Enrollment Specialist, you will play a pivotal role in enrolling patients in our healthcare service and ensuring patient satisfaction. You will engage potential patients over the phone, provide information about our healthcare service, address their questions, and ultimately sign them up for our program. You will also provide technical support, and schedule the patients for their sessions with our care team.
The Engagement Specialist connects with members to ensure they receive access to the care and services they need, focusing on outreach efforts, scheduling intake appointments, supporting form completion, attending community events and meetings, and keeping community partners engaged.
As a Customer Support Specialist, you are the first voice of Sprinter Health, so you must deliver flawless and timely support to customers across the United States. The day will begin by fielding overnight questions and supporting requests from customers and partners. You will handle a high volume of inbound and outbound calls, texts, and emails, related to patient interactions, clinical staff communications, and other inquiries, ensuring prompt and professional support.
Develop a deep knowledge of our products and our customers, including types of medical conditions, the insurance market, and billing. Be the first line of contact for customer questions and issues and work with internal members to solve problems. Full customer relationship management is expected, providing strong written documentation and advocating for customer needs.
Cleo is looking for a compassionate, proactive, and relationship-driven individual to join our Medicare Member Operations team as a Medicare Engagement Specialist. In this role, you’ll serve as the first point of contact for Medicare members eligible for Cleo’s programming—introducing Cleo’s services, guiding them through enrollment, and setting the stage for long-term engagement and support.