Manager, Customer Success
Benefits
18w maternity
16w paternity
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What you’ll do:
- Lead and develop a team of Customer Success Managers supporting our SMB and Mid-Market customers.
- Drive operational excellence in onboarding, engagement, and renewal processes
- Partner cross-functionally with Sales, Product, and Clinical teams to ensure a seamless customer experience
What success looks like:
- Achieve 95%+ customer retention across your book of business
- Increase customer satisfaction (CSAT)
- Deliver against defined expansion targets
What you’ll bring:
- 5+ years of experience in customer success or account management, with at least 2 years in a people leadership role
- Proven track record of driving client outcomes and managing enterprise accounts
- Strong communication, analytical, and relationship-building skills
Spring Health
Spring Health aims to revolutionize mental healthcare by removing barriers to access. They partner with over 450 companies and serve 10 million people, providing tailored mental health through their clinically validated technology.