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Team Leadership & Coaching:
- Inspire and develop a high-performing team of CSMs.
- Hire, coach, and grow a team focused on customer value and retention.
- Foster a culture of coaching, peer learning, and knowledge sharing.
Customer & Business Outcomes:
- Deliver measurable customer impact and drive retention and growth.
- Ensure execution across account strategy, success planning and reviews.
- Act as a strategic escalation point to resolve customer risks.
Execution & Operational Excellence:
- Build scalable systems to drive impact and efficiency.
- Implement and maintain inspection rhythms to track team performance.
- Champion the use of data, automation, and AI tools to increase scale.
Strategic Collaboration & Communication:
- Shape customer strategy and elevate the customer voice internally.
- Regularly communicate performance against goals to senior leadership.
- Collaborate with GTM, RevOps, and Product teams to influence roadmap.
CoLab
CoLab helps engineering teams bring life-changing products to the world years sooner with their Design Engagement System (DES). Their customers include the largest engineering organizations in the world spanning from industrial equipment, consumer products, automotive, aerospace & defense, and shipbuilding industries, which includes a team-oriented culture.