Synapticure is seeking a Director of Implementation to lead the successful onboarding and rollout of strategic partnerships. This role is central to the company's growth and mission to serve patients and caregivers nationwide. The candidate will manage multiple complex implementations simultaneously, aligning cross-functional teams, and ensuring every launch is executed with excellence and speed.
Join Veeva as they advance their MedTech customers through the adoption of next-generation Commercial Solutions by building the services team for the industry. As a Service Delivery Lead, you will lead a team that excels in software implementation delivery, ensuring customer and employee success through hands-on and strategic initiatives. Cultivate a positive environment and drive new practices to support implementation excellence, partnering with global teams to provide the best outcomes.
Lead the SMB strategy, team, and execution, build or scale renewal programs, launch customer portals, and use Salesforce to streamline customer engagement. Manage a team, work directly with customers, and partner with our Revenue Operations team to develop the processes and tools to scale. Build the future of customer experience for their SMB clients starting with an industry leading renewal rate and scaling toward automation.
The Sr. Manager, Business Operations is responsible for ensuring the successful delivery and value realization for Federal Identity and Access Management (IAM) customers, managing customer loyalty and adoption of Saviynt’s services and products using customer business objectives and priorities. This role requires a blend of project management discipline, technical understanding of IAM, and a passion for customer advocacy, driving customer satisfaction and contributing to Net Revenue Retention (NRR) targets.
Drive fast, efficient, and delightful on-boarding for new customers, managing timelines, projects, stakeholder alignment, and expectation setting across internal and external teams. The ideal candidate has the ability to understand the technical complexity and a great ability to get stuff done.
Grayscale is looking for an Implementation Manager to join their Customer Experience team to support the growth of the business as we scale. You’ll ensure customers get the best onboarding and implementation experience. Our ideal candidate is someone with in-depth knowledge of onboarding practices.
We're looking for an experienced and innovative customer onboarding leader who has worked for a high-growth SaaS company. This role requires someone laser-focused on customer experience with a mindset of driving efficiency, and the ability to serve as a mentor to their team. This person will work with the Onboarding team to define department goals and areas for growth, shaping how Fleetio customers experience value from day one.
The Customer Success Team Lead is responsible for driving customer retention and growth through direct account management and team leadership. This role involves supervising a team of Customer Success team members while personally managing a portfolio of accounts. You will be delivering exceptional customer outcomes and coaching team members to achieve their goals.
Seeking a Manager of Implementation Services to provide operational and functional leadership, focused on scaling our delivery capabilities, driving operational excellence, and developing the team. You will lead a team of implementation professionals and be responsible for day-to-day management of the Implementation Services team and strategic initiatives.
The Manager, Enterprise Customer Success will lead a high-performing team of Enterprise Customer Success Managers (CSMs). This team ensures the success, satisfaction, and retention of enterprise customers across the U.S. and globally. You’ll oversee the development and execution of customer success strategies that drive adoption, retention and expansion. You'll coach and retain top talent, collaborate cross-functionally, and play a key part in shaping the future of Enterprise Customer Success.