ShipBob is looking for a Vice President, Merchant Success to lead our team of in-house supply chain experts who serve as strategic partners to our most important customers. This role is responsible for building and scaling a high-performing, consultative team that delivers long-term value and operational excellence. The VP will own the post-sale customer relationship, driving retention and merchant satisfaction by delivering proactive, insight-led partnerships.
The Manager, Success Operations will be part of ShipBob’s Supply Chain Innovation team responsible for understanding the unique strategic needs of each of our B2B merchants and delivering massive value to help facilitate their growth and success. They will manage and develop a team of Success Operations Associates and Specialists tasked with fulfillment of retailer purchase orders, influencing merchant retention and expansion programs.
Looking for a Manager, Mid-Market Customer Success to join our Customer Success team. You will be responsible for team leadership, coaching and development, strategic account management, escalation handling, cross-functional collaboration and customer advocacy. You will regularly observe CSMs and provide real time feedback, identify gaps and trends across the team and provide feedback to leadership on solutions.
Help lead and scale our go-to-market (GTM) operations by becoming our new SVP of Customer Operations. As a key advisor and operational leader across Global Business Strategy, Revenue Operations, Global Business Services (GBS), and SDR organization, build a world-class customer journey from acquisition to retention, and ensure every part of our GTM machine is integrated, efficient, and optimized for growth.
As an Implementation Manager, your mission is to get new customers up and running on the Siena platform — efficiently, confidently, and excitedly. You’ll guide new users through onboarding, translating their SOPs into AI-powered automations, and ensuring they become self-sufficient experts on our platform. You'll work with medium to large-sized organizations and must be capable of successfully implementing new business while ensuring a high degree of client satisfaction.