Lead a team of Enterprise Customer Success Managers (CSMs) to drive customer engagement, retain revenue, and provide consultative program guidance to maximize the value of Upwork’s solutions. Provide strategic leadership, coaching, and operational discipline to ensure the team operates at the highest level of performance and meets key business objectives.

Lead and optimize our customer retention, re-engagement, and support functions across our two-sided marketplace, overseeing the full customer lifecycle, with a focus on maximizing engagement, reducing churn, and driving long-term customer lifetime value. Requires a strategic operator who thrives in a high-growth, fast-paced environment comfortable in deep operational execution and cross-functional collaboration.

The Client Success Sr. Onboarding Program Manager is a leadership role with client-facing responsibilities integral in developing and scaling our client onboarding program, establishing and maintaining relationships with clients through the onboarding phase and the transition to nurture. You will be responsible for overseeing the entire client onboarding process.

You'll lead or support various processes and projects surrounding partner and merchant onboarding, implementation and revenue activation, collaborating with teammates across various departments to optimize operational efficiency and customer throughput.

Make a personal difference in the global employment space as a Manager, Scale Customer Success, joining our Customer Success team. Oversee and manage the day to day operations of a Scale Customer Success Team while supporting the team to build and grow ongoing healthy relationships with customers. The position requires a thorough working knowledge and understanding of the Remote product and services.

As the Sr. Manager, Practice Development, Customer Success at GitLab, you will be responsible for the practice development of our paid Success Tiers, ensuring scalable and consistent world-class customer experiences and measurable outcomes. You will act as a center of excellence, developing and standardizing methodologies, playbooks, frameworks, and enablement materials that empower our global delivery teams.

Manage and coordinate Program managers in the Specialists team, providing strategic guidance and overseeing the progress of renewals projects. Work with internal and external cross-functional teams to develop efficient strategies and tactics and produce results in a timely manner. Decide on suitable strategies and objectives for every project.