Lead the Driver Contact Center and Support Operations, working with internal teams and outsourced vendors. Evolve support capabilities, act as a key Voice of the Customer, sharing driver sentiment to improve offerings and overall customer experience. Your contact center expertise will be critical in shaping our engagement strategy for drivers.
This role will lead the Product Voice of Market and Roadmap Planning Operational Procedures, including customer discovery and experimentation, and roadmap planning from ideation up to engineering execution. You will enhance operational processes, drive change, and collaborate with cross-functional teams to ensure successful product and process outcomes Champion data literacy & data-driven decision-making within the Product organization.
The Director of Procurement will lead and scale company-wide sourcing strategies. This is a high-impact opportunity for a strategic, hands-on procurement leader to scale the function, own vendor management, drive cost efficiency, and collaborate across the business, all while working where you work best.
We are looking for an AIS Quality Manager on a temporary 3-month contract offering hands-on experience and the chance to make an immediate impact. You will ensure that Welocalize meets client deliverable acceptance criteria, managing service delivery quality, engaging with customers to define quality requirements, and monitoring customer Objectives & Key Results (OKRs) to ensure that quality targets are consistently met.
The Customer Success Operations Program Manager will play a key role in ensuring the successful execution of strategic initiatives within our Customer Success and Support (CS&S) organization, partnering with leaders and teams across CS&S and the broader business to track progress, address challenges, and remove roadblocks that could delay key projects. Your ability to translate complex projects into actionable steps and measurable results will be key to our success.
Support the Director/VP in leading teams to transform customer feedback into actionable insights and ensure the successful delivery of change across operations. The Senior Manager will identify opportunities to unite efforts for optimized impact and contribute to operational strategy. Key responsibilities include customer journeys, root cause analysis, project management, and change management to enable Monzo to scale and innovate safely.
This role will be the key to a successful initiative, which includes various types of startup programs and events. You will be responsible for ensuring the successful execution of all the activities run, creating a positive experience for all participants. You’re excited at the prospect of joining a company of talented, passionate individuals and playing a key role in executing programs that drive innovation across various sectors.
As a Senior Strategic Program Manager on Mercury’s Customer Experience (CX) team, you’ll lead some of our most complex and high-impact programs bringing structure, alignment, and strategic momentum to the work that shapes how Mercury serves its customers. You'll architect progress, be a thought partner and an execution engine for CX leadership, shaping priorities, unblocking progress, and driving cross-functional results.
Develop and implement rider safety programs using safety incident insights to protect riders and communities, while working cross-functionally to reduce risk and improve safety outcomes globally.
This role will lead the project management of large-scale, multi-year, global or regional initiatives and manage effective tracking mechanisms. The role will also drive the end-to-end delivery of strategic initiatives identified by the NorAm Strategy function. This position supports the Strategy function with preparation of presentation with data and insights gathering.