Remote Operations management Jobs • Data Analysis

This role requires a strategic mindset and exceptional analytical skills to forecast volume, demand, plan capacity and align workforce availability with the needs of the business. This role will focus on managing inbound and outbound call forecasting, capacity planning, scheduling efficiency and managing a team that is focused on real time adherence, trend analysis, and enhancing customer experience through data-driven insights.

The Director of Optimization leads strategic initiatives to enhance the performance, usability, and adoption of Datacor software across customer implementations and internal operations. This role owns the end-to-end upgrade lifecycle, ensuring all system upgrades are timely, value-driven, and aligned with customer needs and platform evolution. The Director works cross-functionally with Product, Engineering, Sales, Services, and Support.

Support daily operations with outsourced BPO vendors handling Customer Service (CS) and Content Moderation (CM) for HoYoverse projects, ensuring smooth communication and coordination. Track and report vendor performance on SLA, quality, productivity, accuracy, and compliance. Collect and analyze data from different vendor sites to identify trends, issues, and areas for improvement.

Serve as the lead program manager for all NA/EU training delivery programs, including course onboarding, training quality assessment, and feedback analysis, from planning to evaluation. Partner with Curriculum Development, Operations, and Certification teams to ensure timely, high-quality delivery that meets business objectives. Collaborate with the Release Program Manager to integrate new product releases and updates into the training curriculum.

Lead the strategy, design, and daily operations of Vanta’s online customer community, focusing on digital connection, education, and scaled engagement to directly impact product adoption, GRR, and NRR. You'll shape how customers engage, learn, and connect at scale and build a vibrant, trusted ecosystem that amplifies customer value and strengthens Vanta’s customer relationships.

Support new initiatives to grow the program and for driving our existing programs to scale. Act as a subject matter expert on the Specialty Care program for both internal (e.g. Implementation, Customer Success) and external (e.g. customer, providers, partners) teams. Partner with the Sales and Customer Success teams on external customer calls to articulate program details & value.

At Enveda, every role drives impact, and we’re redefining what it means to be a Program Manager. As Program Strategy & Operations leaders you will be strategic and operational copilots to the Asset Entrepreneurs who drive each of our therapeutic programs. You will transform rich, cross-functional information into sharper strategy and faster high-quality execution. Your work will directly determine how quickly we bring our first-in-class natural-product-derived medicines to the patients who need them most.

Lead and support a team of Customer Experience Leads and Coordinators who show up every day to care for Ro's patients. You’ll coach and develop frontline leaders, keep a close eye on team performance, and ensure Ro is meeting service goals. You’ll help create an environment where teams feel supported and empowered, and help Ro work smarter by streamlining workflows, improving processes, and using tools like CRM platforms, automation, and AI to enhance support.

As Clinical Support Manager, you will lead and develop a team of Clinical Support Specialists and Clinical Nurses who are critical to ensuring our clinicians and patients experience seamless care delivery. You're responsible for building high-performing teams, establishing accountability through data-driven performance management, managing clinical escalations, and continuously refining our clinical support workflows to scale efficiently.

The Senior Player Operations Manager is responsible for shaping and driving the vision of all Player Operations areas and proactively participates in the creation, implementation, and optimisation of the roadmap planning for the Player Operations Department. This role is focused on reviewing, questioning, and optimising new and existing KPIs and their implementation, making sure that the teams are moving in the right direction.