Lead and optimize our customer retention, re-engagement, and support functions across our two-sided marketplace, overseeing the full customer lifecycle, with a focus on maximizing engagement, reducing churn, and driving long-term customer lifetime value. Requires a strategic operator who thrives in a high-growth, fast-paced environment comfortable in deep operational execution and cross-functional collaboration.

Lead the strategic evolution of our high-volume support functions. Drive operational excellence, scale AI-powered automation, and optimize workflows to deliver seamless, high-quality customer experiences at scale. The role is pivotal in maximizing customer retention, improving survival rates, and reducing cost-to-serve while maintaining best-in-class service quality.

As Creative Operations Director, you’ll lead the strategy, tools, and processes that enable our teams to deliver world-class creative services efficiently, optimize creative workflows, implement automation, and develop scalable solutions that enhance speed, quality, and collaboration.