As a Senior Problem Manager, you’ll identify and remediate problems within our customer cloud. Problem Managers play an integral part in ServiceNow’s success, and we work closely with Software Developers, System Administrators, and Support Technicians to manage known errors, mitigate their potential impact, and drive remediation. Additionally, we support root cause troubleshooting and analysis, incident escalations, and other critical ITIL processes.

Provide day-­to­‐day guidance to Customer Outcomes engagement management staff to ensure timely, high quality delivery of implementation projects. Be the focal point for delivery questions or concerns from internal stakeholders or customers. This includes – customer governance calls, internal project reviews and escalations. Ensure adherence to the Global Services Delivery Framework and operational excellence through high degree of rigor and attention to detail on project execution. Manage Revenue, Cost and Margin for regional delivery implementations.

Create and configure virtual training products in Salesforce and our Learning Management System. Ensure all product details are accurate and consistent across platforms. Partner with cross-functional teams to validate training requirements and compliance standards. Edit PowerPoint decks and other materials to align with company branding and accessibility standards. Identify opportunities to improve operational efficiency and automate repeatable tasks using AI and modern tools.

We’re looking for a visionary, execution-driven Director of Customer Experience Operations to define and lead the strategy for how we scale, optimize, and innovate the systems, tools, and processes that power our customer experience. This is a high-impact, cross-functional leadership role with both strategic and operational scope. You’ll serve as a thought leader and strategic partner across CXO and R&D, setting the direction for how we leverage technology, AI, knowledge, and process excellence to enable high-quality, efficient, and scalable customer support.

The Security & Risk CXO function plays a critical role in protecting both Wealthsimple and its clients. As Director, Security & Risk CXO, you will lead a high-performing, cross-functional group responsible for fraud investigations, card disputes, client experience, document verification, and collections. This role involves building and optimizing workflows, owning performance outcomes, and partnering with Product, Engineering, and Compliance.