The Senior Director of Support (Member Care and Advocacy (MCA)) will lead Headspace’s in-house and outsourced support organization, transforming it into a proactive, AI-enabled, and insights-driven capability that powers member satisfaction, provider enablement, and business growth. You'll be at the heart of an experience that shapes how people engage with mental health, sleep, mindfulness, and wellbeing every day.
The Senior Engagement Manager oversees the on time, on budget delivery of the defined solution scope to meet the customer's desired results. This requires the EM to complete the project following ServiceNow's leading practice methodology, NowCreate, working in collaboration with the customer project team and any involved partner, ensuring governance is followed to gain team member support for the project, including risk and issue mitigation. The EM is also responsible for assembling and leading the ServiceNow resources on the project making sure they understand the planned tasks, tracking actual progress, and managing deviations through appropriate measures.
This role demands a strategic thinker who can balance vision with execution—someone who understands the future of operations, can assess organizational needs, and will collaborate with our team to ensure the successful execution of our transformation initiatives. You will work with cross-functional teams to foster clarity, alignment, and successful delivery. Essential qualifications include strong program management and communication skills.
Empower clinicians, enhance care delivery, and scale impact as part of our Global Medical Operations team, playing a pivotal role in rolling out Tandem’s AI clinical operating system to some of the most influential healthcare organisations worldwide. This is a highly visible, global role where you’ll engage directly with executives, medical leaders, and end-users, bringing clinical insight into how our tools are implemented on the ground.
The Support Operations Manager will be responsible for building and managing scalable programs around process improvement, automation and AI adoption to transform Support into a true growth lever for Apollo. This role will also own Support analytics, reporting, and insights, ensuring the team has full visibility into performance and opportunities for improvement.
This pivotal leadership role within our Customer Services Automation AI Center of Excellence blends strategic oversight with hands-on engagement. The Manager will effectively manage and develop a team of professionals delivering our suite of CSA products. You will drive the delivery and optimization of NiCE CXone products and related technologies across our diverse customer base. Requires strong matrix management skills, partnering closely with associates to ensure successful customer outcomes.
This role will lead and optimize Revenue Management, Distribution Marketing, and Sales across Kasa’s portfolio. The CCO will oversee a team of 20+ people in Revenue Management, Distribution, Marketing, and Sales. This is an opportunity to redefine hospitality revenue strategy by integrating AI, automation, and dynamic pricing models, ensuring Kasa remains at the forefront of industry innovation.
The Program Director, Strategic Accounts is a senior customer leader responsible for driving end-to-end deployments and value realization across Cresta’s largest and most strategic enterprise customers. In this role, you will serve as the executive sponsor and trusted advisor to C-level stakeholders, orchestrating complex AI transformation programs across global organizations. You will manage a team, ensuring flawless execution and measurable business impact.
The Senior Manager, Technical Operations will define and execute the vision for the technical infrastructure, integrations, and data systems that power the Customer Experience organization (Support and Success). This role drives operational excellence and scalability by leading the design, implementation, and continuous optimization of tools, workflows, and data pipelines that enable efficient, insight-driven operations aligned with company objectives.
As a Creative Project Manager (CPM) Team Lead, you will play a critical role in driving both the success of your team and the efficiency of project management. This position is a hybrid between people management and senior project management, where you will be responsible for leading a team of CPMs while also overseeing complex projects and ensuring operational excellence.