In this role, you will support the design, testing, and continuous improvement of the messages and workflows that guide members through their journey. You will work closely with Operations, Product, and AI teams to run A/B tests, analyze results, learn from data, and help scale the ideas that work. This is a hands-on, high-impact role where you’ll combine creativity with analytical thinking.
Actian is seeking a dynamic and strategic Senior Vice President (SVP) of Support and Customer Success to lead our global support and customer experience initiatives. This pivotal executive role is responsible for defining and executing a world-class strategy that maximizes customer retention, loyalty, and lifetime value across our portfolio of AI enabled data management, governance, integration, and analytics products.
We are seeking a dynamic Operations Leader to serve as the operational backbone of our rapidly scaling crypto-native organization. This hands-on role requires an exceptional operator who can establish and enforce disciplined cadence across our diverse technical and financial teams. You will act as the critical bridge between strategic vision and tactical execution, ensuring that all teams maintain accountability.
Play a key role in the day-to-day processing of customer orders by supporting our Pharmacy and Fulfillment partners and internal stakeholders in identifying and resolving order issues. Focus on driving order issue resolution, maintaining data accuracy, and supporting process improvements. Serve as a liaison between local operations and the Order Management team, building relationships that surface insights and strengthen collaboration.
Evaluate both internal and external requests and manage project requests from external partners. The specialist will manage operation requests and perform project management on implementation for successful requests. They will optimize structure/process to better manage and execute requests and build up risk control systems, while also participating in ad-hoc events.
We are seeking a dynamic Director of User Operations to lead user-centric operations for our global digital asset platform. This pivotal leadership role is dedicated to delivering exceptional user experiences by spearheading user operations, driving data-informed engagement strategies, and fostering seamless collaboration with Marketing, Data, Engineering, and Product Management teams. You will champion initiatives such as optimizing user on-boarding, supporting targeted marketing campaigns, and resolving user incidents swiftly.
As a Head of Product Operations, you will drive operational excellence, data-driven decision-making, and scalable product processes. You will be the partner closely with Product, Delivery, and Executive teams to enable clarity, create rhythm, and operationalize excellence across our product organization. This is a high-impact, highly visible leadership role with the mandate to shape how we deliver value to customers and scale our business.
The Support Operations Manager will be responsible for building and managing scalable programs around process improvement, automation and AI adoption to transform Support into a true growth lever for Apollo. This role will also own Support analytics, reporting, and insights, ensuring the team has full visibility into performance and opportunities for improvement.
We are looking for a Head of POS Operations to build, standardize, and scale the operational backbone of our POS business. This role will partner closely with Product Managers to ensure that our large-scale distribution, inventory, repair, and support functions are optimized for efficiency, cost, and reliability. This is a highly cross-functional role requiring deep operational expertise.
This is ideal for someone who enjoys process-driven work, thrives in a fast-paced environment, and is excited to support a team that drives value for our clients. You will play a key role in ensuring the smooth execution of day-to-day operations of our kiosk locations by helping to manage relationships with our retail partners at the store level, supporting our account managers as they manage at the corporate level, and assisting with administrative and transactional tasks.