Drive our CS organization's operational excellence and scalability for 3 months. This role is designed for individuals who thrive on process optimization, data analytics, and technology enablement to improve customer success outcomes. Oversee CS tooling, automation, and analytics, ensuring the seamless integration of platforms, data accuracy, and efficiency across workflows.

Operate autonomously as a senior individual contributor, partnering closely with our Controller and Strategic Finance lead to build scalable finance processes. Drive key projects, own day-to-day finance operations, and proactively tackle compliance across multiple states and countries.

Lead the customer Strategy & Operation pod for DoorDash's Going Out product by owning critical pieces of DoorDash's strategy including Cx go to market, merchandising, DoorDash product interactions i.e. Dashpass and Pickup, Cx conversion and retention. Will have 3-4 direct reports.

This position is for a Channels Operations Onboarding Manager to oversee the end-to-end onboarding process for WhatsApp, ensuring a seamless experience for customers and strengthening relations with Meta, working closely with internal and external strategic partners.

The Senior CX Workforce Management Manager will architect and transform Alma's Customer Experience workforce planning capabilities by designing and implementing a comprehensive WFM program that meets current operational needs and positions their CX organization for long-term scalability and excellence.

Play a crucial role in coordinating the connection between demand (freight forwarders) and supply (airlines, GSAs). You’ll drive the success of our partners by supporting their digital transformation. Work closely with enterprise partners to ensure their needs are met, fostering a synergy between supply and demand for the ultimate platform experience.

This role involves building a safety ops machine, maturing and overseeing safety operations, managing customer requests and safety incidents, and supporting the development of automated safety systems. You will craft clear guidelines and build processes with an automation-first mindset, staying ahead of developments in trust and safety and AI safety.

This position helps coordinate leadership objectives for the Trial Experience Team, implementing and managing automations and integrations like HighLevel, FreshDesk, ClickUp, and Zapier. As an assistant in change management, the Coordinator will drive projects to completion, document technological processes, and maintain technical manuals.

Drive efficiency and scalability across internal systems and operational processes for the leading AI-powered Sales & Marketing platform for senior living and healthcare organizations. This role manages onboarding, systems administration, compliance requirements, and cross-functional operational initiatives to support our rapidly scaling organization.

Optimize workflows and enhance operational efficiency during our high-growth phase. As Operations Lead, Customer Success, you'll oversee process improvements, CRM management, and reporting tool configurations to support our Customer Success, Sales, and Support teams by designing and refining workflows and implementing automation.