Monitor Twilio products to ensure traffic is legal, compliant, and wanted, following Voice Policy, Messaging Policy, and CTIA requirements.
Investigate issues and collaborate with team members to close gaps exploited by bad actors, onboarding new customers with due diligence.
Support customers via email and phone, using tools to detect and prevent non-compliant activity.
Twilio shapes the future of communications, delivering innovative solutions to hundreds of thousands of businesses and empowering millions of developers worldwide. We are a remote-first company with a strong culture of connection and global inclusion, fostering a vibrant team with diverse experiences.
Oversee analytics, workforce management, quality assurance, and operational strategy to drive customer support performance.
Lead design of KPI frameworks, dashboards, and workforce forecasting to optimize service delivery across channels.
Manage quality assurance programs and cross-functional initiatives to improve workflows and customer experiences.
Jobgether is a job matching platform that uses AI to connect candidates with hiring companies. With a collaborative culture and a focus on efficient hiring, they offer benefits like fully remote work and 401(k) matching.
Drive provider quality initiatives through data-driven decision making and high-impact operational programs.
Lead scalable quality initiatives by identifying gaps, sizing opportunities, and executing quarterly programs.
Partner cross-functionally to align priorities and measure outcomes with strong analytical horsepower.
Rula is a remote-first mental health company dedicated to providing evidence-based and compassionate care, aiming to destigmatize mental health and treat the whole person. It hires in most U.S. states and fosters an inclusive culture for its team.
Oversee and optimize Talent Operations processes including selection, onboarding, contract management, and offboarding on a massive scale.
Manage KPIs, drive cost optimization, and lead scalability initiatives using AI-forward automation and tooling.
Lead teams of 15+ members, develop junior leaders, and manage stakeholder relationships across global time zones.
Turing is the world's leading research accelerator for frontier AI labs and a trusted partner for global enterprises looking to deploy advanced AI systems. Recognized by Forbes, The Information, and Fast Company among the world's top innovators, Turing's leadership team includes AI technologists from Meta, Google, and other top firms.
Own asset allocation for Americas and APAC, managing intake, evaluation, and tracking to maximize ROI.
Build scenarios and decision frameworks to compare competing fleet allocation options.
Drive planning cycles for Capex and fleet planning, coordinating execution with cross-functional teams.
Lime is a global leader in micromobility on a mission to make transportation shared, affordable, and carbon-free. A Time Magazine 100 Most Influential Company, it has powered over one billion rides across 30 countries and five continents, building a diverse and high-performing team.
Own Dasher quality for catering by taking end-to-end ownership of delivery quality, ensuring on-time arrival, accurate drop-off, and clean handoff.
Find the right logistics model by testing different approaches to Dasher selection, batching, timing, and equipment to see what holds up in the real world.
Use AI to optimize operations by building automated workflows and turning manual analysis into repeatable processes the team can scale.
DoorDash is a technology and logistics company that empowers local economies by enabling door-to-door delivery. They are growing rapidly, constantly changing, and committed to employee well-being through comprehensive benefits and a diverse, inclusive culture.
Develop and maintain workforce forecasts, schedules, and real-time queue management.
Monitor AI-assisted support tools and analyze workforce metrics.
Partner with support leaders to improve operational strategies and staffing.
Our partner is a fast-paced customer support operation that leverages data-driven insights and AI tools to optimize service levels. They operate in a remote-first environment with a collaborative, supportive team culture.
Manage workflow standards across technical segments, ensuring consistency and preventing methodology drift during product launches.
Track and report key metrics like conversion rates, cycle length, and utilization to inform staffing and resource decisions.
Enhance centralized resources including project plan templates, demo catalogs, and playbooks, while maintaining AI and automation tools to improve team productivity.
Fundraise Up is a global fundraising platform that makes donating to nonprofits fast, seamless, and accessible. Our platform powers tens of millions of dollars in donations monthly, is trusted by leading nonprofits like UNICEF and the Alzheimer's Association, and holds a 4.9/5 rating across top software review platforms.
Resolve technical challenges and ensure team adoption of new tool enhancements.
Ensure high-quality data setup for multiple markets and address client concerns.
Collaborate with partners to improve data quality and drive process improvements.
NIQ is the world's leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior. With operations in 100+ markets and over 90% of the world's population covered, NIQ is an Advent International portfolio company committed to an inclusive culture.