Partner across Product, Engineering, and CS to evaluate customer trends using AI tools, turning insights into actionable improvements.
DroneDeploy powers field teams with robotics and AI, offering a unified reality capture platform for critical industries. They foster a mostly remote-first culture rooted in innovation and impact and have been recognized as a Best Place to Work, emphasizing growth and diverse perspectives.
Define and own demand forecasting to meet expert contributor growth targets.
Develop scalable sourcing strategies to support growth across global markets.
Partner with Analytics to develop robust models and queries for supply prediction.
Snorkel AI helps enterprises transform expert knowledge into specialized AI at scale. They work with some of the world’s largest organizations to empower scientists, engineers, financial experts, product creators, journalists, and more to build custom AI with their data faster than ever before.
Optimize resource allocation : Analyze project utilization data to identify bottlenecks in our supply funnel and recommend improvements that increase throughput without sacrificing quality
Drive quality initiatives : Support the management of Expert Contributor quality programs by tracking performance metrics, running calibration webinars, and ensuring SLA adherence across projects
Build cross-skilling programs : Help design and implement skill assessment frameworks and cross-training initiatives that expand our talent pool's capabilities and flexibility
Snorkel AI helps enterprises transform expert knowledge into specialized AI at scale. They empower scientists, engineers, financial experts, product creators, journalists, and more to build custom AI with their data faster than ever before.
Set program quality goals, roadmap, and operating rhythms.
Manage a team of Analysts and Coordinators; hire, coach, and run performance cycles.
Co-own client governance with Ops; align on scope, priorities, and changes.
Welo Data provides high-quality, ethically sourced, relevant, diverse, and scalable datasets to technology companies to supercharge their AI models. As a Welocalize brand, they bring together a global community of over 500,000 AI training and domain experts.
Own the end-to-end performance of vendor operations, ensuring adherence to Service Level Agreements (SLAs), Key Performance Indicators (KPIs), and quality metrics.
Develop and execute strategies to scale vendor capacity, headcount, and tools to meet the growing business needs.
Lead, mentor, and coach a team of Vendor Operations Managers, fostering a high-performing work environment.
Jobgether uses an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Their system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company.
Serve as the cross-functional liaison for Customer Success, ensuring perspective is represented.
Analyze trends, risks, and opportunities and surface these to CS leadership.
Create and maintain internal documentation for CS processes, rituals, and operating models.
Luma Health is dedicated to simplifying healthcare access and connectivity for patients and doctors, modernizing care delivery from start to finish. They value inclusivity and diversity, fostering a welcoming environment for all races, religions, and backgrounds as they work to improve healthcare.
Identify inefficiencies and partner to design new ways of working.
Build internal tooling, scripts, and workflow automations for the care services operational team.
Develop data management tools & views for managing processes and patient tracking.
Color Health is revolutionizing cancer care with the nation’s first Virtual Cancer Clinic, delivering high-quality, physician-led multidisciplinary care across all 50 states. They use technology-driven, patient-centric solutions, transforming how organizations address cancer and improve outcomes.
Own the end-to-end performance of vendor operations, ensuring adherence to SLAs, KPIs, and quality metrics.
Develop and execute strategies to scale vendor capacity, headcount, and tools to meet Reddit's growing business needs.
Lead, mentor, and coach a team of FTE Vendor Operations Managers, fostering a high-performing and engaging work environment.
Reddit is a community-based platform built on shared interests, passion, and trust, fostering open and authentic conversations. With over 100,000 active communities and approximately 116 million daily active unique visitors, it stands as one of the internet’s largest sources of information.
Reporting to the COO, busting problems in daily operations and special projects
Executing on Deel's global expansion strategy across operations, products, and new markets
End-to-end project management of top business priorities including identifying opportunities, scoping projects, and driving rapid cross-functional implementation
Deel is the all-in-one payroll and HR platform for global teams with a vision to unlock global opportunity for every person, team, and business. Among the largest globally distributed companies, their team of 7,000 spans more than 100 countries with a connected and dynamic culture.
Establish and improve best practices for Operations Support.
Lead complex, cross-functional initiatives with clear work plans.
Create executive-ready narratives and recommendations.
Oura's mission is to empower every person to own their inner potential. Their award-winning products help their global community gain a deeper knowledge of their readiness, activity, and sleep quality. They are a quickly growing company focused on helping people live healthier and happier lives.