Coordinate cross-functional operational workflows to support Professional Services delivery.
Manage project systems, data, and reporting for accurate execution and visibility.
Maintain process documentation and ensure compliance with operational standards.
Deputy is a global SaaS workforce management platform serving over 1.5 million workers across 100+ countries. The company recently achieved Unicorn status with hubs in Sydney, Melbourne, San Francisco, and London, fostering a collaborative and inclusive culture.
You will use data-driven insights to staff customer operations and service teams, performing in-depth analysis and creating dashboards.
You will compile reports for senior stakeholders and manage incident response as part of a rota.
You will conduct deep dives to optimize workforce allocation and ensure efficient routing.
Monzo is a digital bank on a mission to make money work for everyone, offering innovative banking products from personal accounts to investments. They have a long history of award-winning customer service and a diverse, inclusive culture with hundreds of employees.
Lead a Workforce Management team supporting 24/7 crisis intervention services across multiple channels and countries.
Develop advanced forecasting models, capacity plans, and scheduling strategies to optimize staffing and service coverage.
Partner with crisis services leadership to analyze data and implement improvements for operational efficiency.
Jobgether is an AI-powered job matching platform that connects candidates with hiring companies. They use technology to streamline recruitment and are a remote-first organization.
Manage the day-to-day back end of Blueprint, including user access, data feeds, and troubleshooting system errors.
Serve as first point of contact for Area Manager questions, triage inbox, and support training material creation.
Monitor and enforce brand standards, compliance, and use feedback to inform SOP updates.
Solidcore is a national boutique fitness company with over 100 studios across the US, offering a 50-minute low-impact, high-intensity strength training workout. The company is committed to diversity, equity, and inclusion, and fosters a supportive, empowering culture.
Own key operational support initiatives that directly impact patient care delivery and health plan compliance.
Complete critical data entry from internal care systems into health plan portals, trackers, and databases with exceptional accuracy.
Process and monitor care management program authorizations, reauthorizations, and disenrollments to ensure patients maintain continuous access to care.
Pair Team is a tech-enabled medical group that reimagines how Medicaid and Medicare serve underserved populations, delivering whole-person care through clinical, behavioral, and social support. They are one of the largest Enhanced Care Management providers in California, with a collaborative team of clinicians and technologists, and they have demonstrated a 58% reduction in emergency department visits and a 29% reduction in hospital admissions.
Drive provider quality initiatives by leveraging data analysis and executing high-impact operational programs.
Partner cross-functionally to align on priorities, define metrics, and measure outcomes for quality improvements.
Manage complex projects such as provider quality reviews, note quality enhancement, and AI-powered documentation programs.
Rula is a mental health company dedicated to providing evidence-based and compassionate care, aiming to destigmatize mental health and empower individuals to achieve their full potential. They are a remote-first company with a focus on diversity, equity, and inclusion, fostering a culture where employees feel safe, seen, heard, and valued.
Build and iterate on pro formas to support live sales cycles, partnership deals, and pricing decisions.
Evaluate deal economics, assumptions, and risk using business judgment alongside formulas.
Own RFP responses end to end, coordinating input from technical, legal, and business stakeholders to deliver clean, accurate submissions on deadline.
Pivotal Health is a technology platform that helps healthcare providers get paid fairly in an increasingly complex reimbursement landscape. It is a collaborative, low-ego team on a mission to make healthcare reimbursement fairer for providers.
Train, coach, and inspire your stylists to deliver a best-in-class styling experience for clients.
Own key metrics and take actions to meet and exceed daily, weekly, and monthly performance goals.
Manage remote team operations including shift scheduling, compliance, and cross-functional collaboration.
Short Story is a technology powered retailer dedicated to petite women 5'4" and under, using a data-driven learning system to create tailored products. As a fast-growing startup, they are backed by leading investors and recognized by Forbes and Fortune, with a culture that values data insights, commitment to fit, and urgency.
Coordinate staffing across multiple lines of business to align with service goals and optimize schedule coverage.
Maintain agent records, short-term forecasts, and produce workforce management performance reports.
Facilitate weekly meetings with supervisors and manage the Shift Bid process as business needs arise.
Golden Pet Brands is a pet food company dedicated to creating a world where pets live longer, healthier lives from their very first meal. They foster a culture of ownership, customer focus, and long-term thinking, with a team that values collaboration and celebrates their people.