As a Kiva U.S. Operations Intern, you will work closely with our Operations team and be responsible for driving forward the way we support entrepreneurs during the loan origination process and manage delinquency of our borrowers. This role calls for the intern to gain a deep understanding of the entire borrower experience, take part in the review process of loan applications, and own process improvements to our system.
In this vital role you will work with internal / external collaborators and on key deliverables needed for the success of the Global Emergency Management program. They will ensure that the GEM efforts continue to support the foundation of the Amgen Emergency Management program. These key deliverables include identifying Emergency Management administrative and response personnel, communicating program features and benefits, developing training materials, and ensuring a global network is maintained that will provide key insights and standard methodologies for all Amgen locations.
The Client Operations Manager increases client satisfaction and service; reviews service delivery metrics and team processes to drive process improvement changes, delivers business-changing insights, and builds/maintains progressive and cutting-edge talent acquisition solutions.