Remote Operations management Jobs · Word

• Oversee daily operations related to patient medication refill administration and inbound pharmacy patient inquiries.
• Manage clinic level and/or hospital service level escalations; build and action plan for resolution.
• Work with leadership to develop documented staffing plans and staffing forecasts that align with the needs of the region and productivity targets.

• Oversee specialty and home delivery pharmacy programs to drive operational excellence and strategic growth.
• Collaborate with cross-functional teams for program plan execution and alignment with enterprise objectives.
• Develop external-facing materials and provide subject matter expertise for RFP and contract processes.

Manage qualitative projects through the entire project lifecycle, including client and partner management. Facilitate screening, scheduling, and confirming respondents for various interview types. Proactively identify potential fielding concerns and collaborate with teams to improve research study performance.

• Lead a team responsible for generating and posting provider schedules across all sites of care, ensuring accuracy and efficiency.
• Identify and implement improvements in scheduling processes to enhance clinical quality, reduce gaps, and control costs.
• Coach, mentor, and develop team members, managing performance, payroll, and administrative functions.