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Shields Health Solutions
Shields Health Solutions
10 open remote positions
Shields Health Solutions is a fast-growing company focused on patient medication refill administration and pharmacy patient inquiries. While exact employee count is not given, it supports a large team of 50+ employees and emphasizes high quality, performance accountability, and employee development.
Salary Distribution
4 of 10 jobs
Benefits Overview
2 of 10 jobs
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Open Positions
Oversee daily operations for medication refill administration and inbound pharmacy patient inquiries. Manage productivity and quality of 50+ team members, including supervisors and regional leads. Partner with leadership to develop staffing plans, launch new services, and drive continuous improvement.
Leadership
Operations Management
Pharmacy
Healthcare
Review and evaluate medication orders for accuracy, appropriateness, and safety. Provide medication counseling and conduct patient care assessments to optimize drug therapy. Collaborate with healthcare providers and participate in interdisciplinary team to monitor outcomes.
Clinical Knowledge
Communication
Interpersonal Skills
Attention To Detail
Collaboration
Lead and manage a team of Patient Engagement members to ensure timely medication refill support and high-quality patient care. Proactively manage support in assigned hospitals and clinics to ensure patients receive medications on time and service level goals are met. Provide ongoing coaching, performance management, and professional development to drive team success and adoption of best practices.
Leadership
Communication
Pharmacy Technician
Microsoft Excel
Patient Engagement
Lead the Prior Authorization and Financial Assistance team in a remote setting. Oversee large-scale healthcare operations and drive operational excellence. Develop and mentor high-performing teams to enhance patient support outcomes.
Leadership
Operations Management
Prior Authorization
Process Improvement
Team Development
Lead end-to-end implementation of specialty pharmacy and healthcare programs. Own project plans, timelines, risks, and execution with PMO leadership. Drive cross-functional workstreams including clinical, IT/EMR, AI, 340B, and payer.
Project Management
Healthcare
Implementation
Cross-functional Leadership
Process Improvement
Lead end-to-end execution of large-scale specialty pharmacy and healthcare transformation programs. Drive program strategy, governance, and execution across multiple concurrent implementations. Partner with executive stakeholders to drive decision-making and ensure successful outcomes.
Program Management
Cross-functional Leadership
Stakeholder Management
Healthcare Operations
Lead and manage a team of Patient Support Associates, providing coaching and performance development. Ensure medication access through refills, prior authorizations, and financial assistance. Oversee pharmacy workflows, conduct system audits, and collaborate with hospital stakeholders.
Pharmacy Technician
Team Leadership
Microsoft Excel
Microsoft Word
Respond to patient inquiries regarding prescription drug plan coverage and fulfillment through the pharmacy, including answering inbound calls and conducting status checks. Make outbound patient refill phone calls, coordinate medication refills including data entry and pharmacy claim adjudication, and resolve adjudication error messages. Manage, organize, and update relevant data using database applications, identify trends, and participate in process improvement initiatives.
Pharmacy Technician
Microsoft Office
Interpersonal Communication
Phone Etiquette
Data Entry
Lead the design and optimization of training programs for healthcare operations, reaching about 75% of new hires in their first five weeks. Drive remote and digital learning strategies including virtual instructor-led training, e-learning, and mobile-first experiences. Establish KPIs and dashboards to measure training effectiveness, engagement, and patient care outcomes.
Learning Management Systems
Data Analytics
Drive key workstreams within large-scale implementation projects for new hospital partnerships. Partner with hospital leaders and cross-functional teams to execute program launches and build project plans. Evaluate workflows, design efficient processes, and coordinate across IT, operations, and clinical teams.
Project Management
Healthcare Operations
Consulting
Problem Solving
Stakeholder Management