The Community Advocate Pharmacy Technician provides consistent points of contact for community staff to further develop customer relationships. This role involves answering and responding to incoming phone calls from nursing staff and doctors, clarifying patient and prescription information, and communicating trends to management for training opportunities. They will be triaging calls and assisting callers.
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A pharmacist is responsible for dispensing prescribed medications to patients, providing advice on their proper use, and ensuring the safety and effectiveness of medications. They work closely with other healthcare professionals to optimize patient care and ensure safe medication practices. Pharmacists also provide valuable counsel on health and wellness, over-the-counter treatments, and lifestyle changes.
In this role, you will provide patient care by removing the barriers to medication access. You'll work with insurance companies and clinician offices facilitating medication approvals through prior authorizations. Also, you'll work with patients and funding sources to obtain financial assistance for high dollar co-pays, and provide phone support to patients by navigating pharmacy dispensing systems to adjudicate claims, refill medications and increase adherence.
Proactively grow the specialty pharmacy patient population by making outbound phone calls to eligible patients and enrolling them with Shields Partner Pharmacy. Educate patients on the services offered by the Shields Specialty Pharmacy Program. Communicate with patient over the phone and provide them the compelling reason why the Shields Partner Pharmacy program is superior to any other comprehensive pharmacy care model.