Portoro is seeking a seasoned Program Manager to join the Operations team. You will drive critical business functions by analyzing root causes, developing aligned solutions, and executing a prioritized roadmap of initiatives, balancing individual contributions with overseeing the work of others. You will manage a team of remote managers, providing mentorship and guidance while ensuring the team delivers impactful outcomes.

As a CS Operational Readiness Specialist, you’ll be key in the success of Hopper’s global customer service team, ensuring changes that impact CS are effectively operationalized. You'll work directly with product, revenue, operational, and service delivery leaders to gather requirements, coordinate product testing, develop an implementation plan, and provide compelling programmatic feedback to drive continuous improvement.

Drive strategic projects as part of the Clinical Operations team from ideation to launch. Solve business challenges, improve operational efficiency, and drive strategic transformation. Work closely with stakeholders across multiple teams to analyze data, develop insights, and recommend actionable solutions. Tackle both new and existing opportunities for automation, enabling teams to improve efficiency.