Design and implement a scalable business process framework that aligns organizational goals.
Lead the execution of process improvement initiatives across departments.
Develop and implement training programs on process excellence principles.
Western Digital powers global innovation, pushing technology boundaries to make the impossible possible. They are a company of problem solvers, providing storage devices and platforms for businesses and consumers, with a focus on diversity and inclusion.
Develop and implement strategic plans to optimize IT operations.
Identify opportunities for process improvement within IT operations.
Collaborate with stakeholders to align IT initiatives with business priorities.
ServiceNow is a global market leader bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Their intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.
Maintain internal control and momentum on critical accounts, consistently driving next steps.
Act as the primary point of contact for customer support case escalations.
Analyze trends in escalations to identify systemic issues and recommend improvements.
Ping Identity provides a cloud identity platform that makes digital experiences secure and seamless. They serve large enterprises worldwide and are headquartered in Denver, Colorado, with offices and employees around the globe. They have a culture that empowers employees to do their best work.
Be the primary risk advisor to operational and technology leaders, ensuring risks are identified, assessed, and managed following global frameworks. Embed resilient and secure-by-design practices across platforms, including observability, recovery, and DevSecOps principles. Guide risk and control assessments, issue management, and reporting for operational processes, platforms, and services.
Experian is a global data and technology company, powering opportunities for people and businesses around the world.
The role will bridge Wealthsimple’s Client Experience team with our Security team, fostering collaboration to mitigate risks and protect client interactions. Employee development, coaching, and mentoring via weekly 1:1s, monthly “Grow” sessions, & quarterly performance reviews. Actively engage with clients by assisting CXAs with challenging cases or handling escalations directly.
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